GBG Plc
Overview
Enabling safe and rewarding digital lives for genuine people, everywhere. GBG focuses on identity verification and providing a single point of truth for identity and address verification. Our team has over 30 years of experience and is focused on enabling safe digital lives for everyone. Role: Account Management Team, GBG Americas — Customer Growth Executive. You will be a cornerstone of the Go-To-Market strategy, building strong client relationships, delivering customized solutions, and driving growth and value for clients using GBG's identity verification, fraud prevention, and compliance solutions. The Role
As a Customer Growth Executive, you will drive client success and business growth by building and managing strong client relationships, ensuring clients receive maximum value from GBG’s solutions. You will be responsible for account growth, client retention, and long-term partnership development. In collaboration with cross-functional teams—including Professional Services, Sales, and Product—you will act as a trusted advisor, aligning GBG’s solutions with clients’ needs and business goals. Through strategic account management, solution consultation, and proactive problem-solving, you’ll ensure client satisfaction and support commercial negotiations to expand and retain accounts. What You Will Do
Client Relationship Management: Foster and maintain strong, lasting relationships with clients, acting as the primary point of contact. Account Growth and Retention: Identify upsell and cross-sell opportunities while ensuring high client retention and satisfaction. Solution Consultation: Collaborate with Professional Service Consultants and internal teams to deliver optimized solutions tailored to clients’ technical and strategic needs. Commercial Negotiations: Lead contract renewals, pricing discussions, and negotiate terms that drive mutual business success. Quarterly Business Reviews (QBRs): Conduct regular QBRs to evaluate client success, review key metrics, and align on future strategies and goals. Up to 30% travel may be required. Client Advocacy: Serve as a champion for clients, relaying feedback to internal teams to enhance products and services. Performance Tracking and Reporting: Monitor and report on key account metrics, ensuring transparency and proactive management of client success. Collaboration with Sales: Partner closely with Sales to transition new clients and identify opportunities for further engagement. Requirements
Skills we are looking for
Proven account management experience with enterprise-level accounts in complex organizations. Track record managing accounts with ACV > $3M, with cross-sell/upsell and retention rates of 90% or higher. Experience in identity verification, fraud prevention, or related technology domains. Strong ability to build relationships with C-level stakeholders and influence strategic business decisions. Expertise in contract negotiations, upselling/cross-selling, and driving revenue growth. Skilled in conducting QBRs and delivering customized solutions to meet client needs. Benefits
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. For more information about benefits and careers at GBG, contact behired@gbgplc.com or visit gbgplc.com/careers.
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Enabling safe and rewarding digital lives for genuine people, everywhere. GBG focuses on identity verification and providing a single point of truth for identity and address verification. Our team has over 30 years of experience and is focused on enabling safe digital lives for everyone. Role: Account Management Team, GBG Americas — Customer Growth Executive. You will be a cornerstone of the Go-To-Market strategy, building strong client relationships, delivering customized solutions, and driving growth and value for clients using GBG's identity verification, fraud prevention, and compliance solutions. The Role
As a Customer Growth Executive, you will drive client success and business growth by building and managing strong client relationships, ensuring clients receive maximum value from GBG’s solutions. You will be responsible for account growth, client retention, and long-term partnership development. In collaboration with cross-functional teams—including Professional Services, Sales, and Product—you will act as a trusted advisor, aligning GBG’s solutions with clients’ needs and business goals. Through strategic account management, solution consultation, and proactive problem-solving, you’ll ensure client satisfaction and support commercial negotiations to expand and retain accounts. What You Will Do
Client Relationship Management: Foster and maintain strong, lasting relationships with clients, acting as the primary point of contact. Account Growth and Retention: Identify upsell and cross-sell opportunities while ensuring high client retention and satisfaction. Solution Consultation: Collaborate with Professional Service Consultants and internal teams to deliver optimized solutions tailored to clients’ technical and strategic needs. Commercial Negotiations: Lead contract renewals, pricing discussions, and negotiate terms that drive mutual business success. Quarterly Business Reviews (QBRs): Conduct regular QBRs to evaluate client success, review key metrics, and align on future strategies and goals. Up to 30% travel may be required. Client Advocacy: Serve as a champion for clients, relaying feedback to internal teams to enhance products and services. Performance Tracking and Reporting: Monitor and report on key account metrics, ensuring transparency and proactive management of client success. Collaboration with Sales: Partner closely with Sales to transition new clients and identify opportunities for further engagement. Requirements
Skills we are looking for
Proven account management experience with enterprise-level accounts in complex organizations. Track record managing accounts with ACV > $3M, with cross-sell/upsell and retention rates of 90% or higher. Experience in identity verification, fraud prevention, or related technology domains. Strong ability to build relationships with C-level stakeholders and influence strategic business decisions. Expertise in contract negotiations, upselling/cross-selling, and driving revenue growth. Skilled in conducting QBRs and delivering customized solutions to meet client needs. Benefits
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. For more information about benefits and careers at GBG, contact behired@gbgplc.com or visit gbgplc.com/careers.
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