Crown Auto Sales & Finance
Collections Specialist
Crown Auto Sales & Finance, Charlotte, North Carolina, United States, 28245
AMS Financial DBA Crown Auto Sales is in search of experienced collection representatives who have extensive knowledge of the collections and repo process. Must be detail oriented, focused and able to work in a fast-paced environment. Used car dealership experience preferred but not required. Punctual and reliable is a MUST, we are an ever-growing company and look for quality candidates who can grow with us. Call Center experience and bilingual a plus.
Key Responsibilities Contacts customers with delinquent accounts to negotiate payment plans, collect past‑due payments, and resolve issues, all while maintaining compliance with collection laws and company policy.
Key duties include initiating outbound and inbound calls, documenting activities, performing skip tracing, and potentially coordinating with internal departments or external services for loss prevention.
Strong communication, problem-solving, and empathy are essential, along with knowledge of FDCPA and state collection laws.
Qualifications
Prior experience in collections, customer service, or finance is preferred.
Strong written and verbal communication skills, with a calm and clear approach.
Detail‑oriented mindset and strong organizational skills—accuracy matters here.
Ability to remain composed and solutions‑focused in difficult customer interactions.
Comfort working within a structured environment using tools, software, and process flows.
Familiarity with auto finance, lease‑here‑pay‑here programs, or consumer lending is a plus.
High school diploma or equivalent required.
Benefits
401(k)
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
PTO (paid time off)
Paid Holidays
Dental insurance
Life insurance
Vision insurance
Compensation & Employment Pay: hourly rate plus monthly commission.
Salary: $16.00 - $18.00 per hour.
Job Type: Full‑time.
Location & Schedule Physical setting: Office.
Schedule: 8 hour shift, Monday to Friday, No weekends.
Commute/Relocate: Charlotte, NC 28213 – must reliably commute or plan to relocate before starting.
Required Experience
Microsoft Excel: 1 year (Preferred)
Customer service: 1 year (Preferred)
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Key Responsibilities Contacts customers with delinquent accounts to negotiate payment plans, collect past‑due payments, and resolve issues, all while maintaining compliance with collection laws and company policy.
Key duties include initiating outbound and inbound calls, documenting activities, performing skip tracing, and potentially coordinating with internal departments or external services for loss prevention.
Strong communication, problem-solving, and empathy are essential, along with knowledge of FDCPA and state collection laws.
Qualifications
Prior experience in collections, customer service, or finance is preferred.
Strong written and verbal communication skills, with a calm and clear approach.
Detail‑oriented mindset and strong organizational skills—accuracy matters here.
Ability to remain composed and solutions‑focused in difficult customer interactions.
Comfort working within a structured environment using tools, software, and process flows.
Familiarity with auto finance, lease‑here‑pay‑here programs, or consumer lending is a plus.
High school diploma or equivalent required.
Benefits
401(k)
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
PTO (paid time off)
Paid Holidays
Dental insurance
Life insurance
Vision insurance
Compensation & Employment Pay: hourly rate plus monthly commission.
Salary: $16.00 - $18.00 per hour.
Job Type: Full‑time.
Location & Schedule Physical setting: Office.
Schedule: 8 hour shift, Monday to Friday, No weekends.
Commute/Relocate: Charlotte, NC 28213 – must reliably commute or plan to relocate before starting.
Required Experience
Microsoft Excel: 1 year (Preferred)
Customer service: 1 year (Preferred)
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