MassMarkets
Remote Bilingual Call Center Representative - Spanish-English
MassMarkets, Albuquerque, New Mexico, United States, 87101
Remote Bilingual Call Center Representative - Spanish-English
Position Overview
MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
Location
Remote Work‑at‑Home
We’re hiring Bilingual Call Center Representatives to support diverse client projects across industries. If you’re fluent in English and Spanish, passionate about helping others, and thrive in a fast‑paced environment, this is your opportunity to grow your career while making a real impact. In this role, you’ll troubleshoot basic technical issues, build meaningful customer relationships, and identify opportunities to upsell products and services while delivering exceptional service.
To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.
Key Responsibilities
Handle inbound and outbound calls with professionalism, empathy, and efficiency.
Listen actively to understand customer needs and provide accurate solutions.
Use internal systems to manage accounts, process claims, and update records.
Follow scripts and procedures to ensure compliance and consistency.
Escalate complex issues to supervisors when necessary.
Maintain confidentiality and protect customer data.
Stay current with training materials, system updates, and product knowledge.
Meet performance goals including first‑call resolution and customer satisfaction.
Candidate Qualifications
High school diploma or GED.
Fluent in English and Spanish (spoken and written).
Strong typing skills (20+ WPM) and data entry experience.
Excellent communication, organization, and problem‑solving abilities.
Ability to work scheduled shifts, including weekends and holidays.
Basic knowledge of Microsoft Office Suite and Windows applications.
Reliable internet connection (20Mbps+ download speed) for remote roles.
Customer‑first mindset: empathetic, patient, and solution‑oriented.
Ability to multitask, self‑manage, and thrive in a dynamic environment.
Team‑oriented with strong interpersonal skills.
Preferred Qualifications
1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Benefits include:
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Participation in contests with cash bonuses and prizes.
Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, with all employees having access to MEC medical plans after 30 days.
Retirement Savings: Retirement savings programs where available.
Disability Insurance: Short‑term disability coverage.
Life Insurance: Life insurance options.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Internal promotion opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment.
Casual Dress Code.
Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move around the office, reach in any direction, and move objects up to forty (40) pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless undue hardship would result.
Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment at MCI are based solely on merit and qualifications. MCI maintains a work environment free from discrimination. MCI will consider qualified applicants with criminal histories for employment in accordance with local and federal requirements. MCI will not tolerate discrimination or harassment based on any protected characteristic.
Seniority Level Entry level
Employment Type Full‑time
Job Function Customer Service
Industries Consumer Services
Referrals increase your chances of interviewing at MassMarkets by 2x
#J-18808-Ljbffr
MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
Location
Remote Work‑at‑Home
We’re hiring Bilingual Call Center Representatives to support diverse client projects across industries. If you’re fluent in English and Spanish, passionate about helping others, and thrive in a fast‑paced environment, this is your opportunity to grow your career while making a real impact. In this role, you’ll troubleshoot basic technical issues, build meaningful customer relationships, and identify opportunities to upsell products and services while delivering exceptional service.
To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.
Key Responsibilities
Handle inbound and outbound calls with professionalism, empathy, and efficiency.
Listen actively to understand customer needs and provide accurate solutions.
Use internal systems to manage accounts, process claims, and update records.
Follow scripts and procedures to ensure compliance and consistency.
Escalate complex issues to supervisors when necessary.
Maintain confidentiality and protect customer data.
Stay current with training materials, system updates, and product knowledge.
Meet performance goals including first‑call resolution and customer satisfaction.
Candidate Qualifications
High school diploma or GED.
Fluent in English and Spanish (spoken and written).
Strong typing skills (20+ WPM) and data entry experience.
Excellent communication, organization, and problem‑solving abilities.
Ability to work scheduled shifts, including weekends and holidays.
Basic knowledge of Microsoft Office Suite and Windows applications.
Reliable internet connection (20Mbps+ download speed) for remote roles.
Customer‑first mindset: empathetic, patient, and solution‑oriented.
Ability to multitask, self‑manage, and thrive in a dynamic environment.
Team‑oriented with strong interpersonal skills.
Preferred Qualifications
1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Benefits include:
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Participation in contests with cash bonuses and prizes.
Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, with all employees having access to MEC medical plans after 30 days.
Retirement Savings: Retirement savings programs where available.
Disability Insurance: Short‑term disability coverage.
Life Insurance: Life insurance options.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Internal promotion opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment.
Casual Dress Code.
Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move around the office, reach in any direction, and move objects up to forty (40) pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless undue hardship would result.
Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment at MCI are based solely on merit and qualifications. MCI maintains a work environment free from discrimination. MCI will consider qualified applicants with criminal histories for employment in accordance with local and federal requirements. MCI will not tolerate discrimination or harassment based on any protected characteristic.
Seniority Level Entry level
Employment Type Full‑time
Job Function Customer Service
Industries Consumer Services
Referrals increase your chances of interviewing at MassMarkets by 2x
#J-18808-Ljbffr