Customer Relations Specialist Job at Rollins, Inc. in Orange

Overview Connecticut Pest Elimination is a full‑service pest control company servicing businesses and residences throughout Connecticut. We specialize in rodents, wildlife, and a wide range of insects, offering home protection plans to preserve the value of your home. The Customer Relations Specialist role supports customers with a service mindset, helping to maintain and grow branch satisfaction. Responsibilities Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments. Navigate Windows‑based and web‑based systems to track routes and optimize schedules. Schedule technicians to minimize drive time, recommend alternative routes, and ensure efficient service delivery. Listen and use probing questions to identify customer concerns and evaluate needs. Maintain accurate customer database entries, including call details, dispositions, payments, and results. Reschedule unserviced accounts within 24 hours. Participate in quality assurance processes, programs, and initiatives. Safeguard customer privacy and proprietary information. Benefits Starting pay rate of $20.00–$23.00 per hour. Comprehensive benefits: medical, dental, vision, maternity, and life insurance. 401(k) plan with company match and employee stock purchase plan. Paid vacation, holidays, and sick leave. Employee discounts, tuition reimbursement, and dependent scholarship awards. Industry‑leading training program. Why Connecticut Pest Elimination? Over 25 years of industry experience and award‑winning brand. Local brand backed by global Rollins Inc., a leader in pest control services. A focus on employee, customer, and community pride. Qualifications Previous experience in Customer Service or Sales preferred. High School Diploma or equivalent required. Excellent interpersonal and communication skills. Basic computer skills across various software and web applications. Proficiency in Microsoft Office. Strong attention to detail and follow‑through. Demonstrated ability to prioritize tasks and manage time efficiently. Equal consideration for all qualified applicants in accordance with applicable laws. Work Environment Must sit at a desk and use computer, keyboard, telephone, and office equipment for extended periods. Should be able to lift and/or move up to 25 pounds regularly. Connecticut Pest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer. #J-18808-Ljbffr