Mindlance
Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offering possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Customer Service Rep will work with a Team Leader that will direct them to enter orders among other tasks guided toward entering orders into a system (Cerner) and getting the orders out to production for fulfillment. Employee will also answer questions via email and/or phone. This is a temporary and hourly position.
Skills
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage one's time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
Education/Experience High school diploma or GED preferred. 0‑2 years customer service related experience required.
EEO Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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Job Responsibilities
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Customer Service Rep will work with a Team Leader that will direct them to enter orders among other tasks guided toward entering orders into a system (Cerner) and getting the orders out to production for fulfillment. Employee will also answer questions via email and/or phone. This is a temporary and hourly position.
Skills
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage one's time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
Education/Experience High school diploma or GED preferred. 0‑2 years customer service related experience required.
EEO Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
#J-18808-Ljbffr