Canon U.S.A., Inc.
Print Fleet Specialist
Job Locations:
US-NY-NEW YORK |
Requisition ID:
2025-20454 |
# of Openings:
1 |
Category:
Administrative/Clerical |
Position Type:
Regular Full-Time |
Fixed Salary:
USD $38,352.00/Yr.
Overview Our people make the difference. We believe in our employees and give them daily opportunities to grow as professionals and make their mark on the business. Each person brings unique skills to their role, and with employees around the globe, we have a diverse workforce that we and our clients deeply value. We’re looking for people with a wide range of work experiences and skills, as well as those pursuing a career in managed business process services for the first time. We welcome people from diverse backgrounds who want to work hard and take pride in what they do. As an employee, you will have a rewarding and enriching work environment. You will be encouraged to innovate. Your coworkers will respect and value your opinions. Each day, you will have the opportunity to make an impact on a globally recognized company. At Canon, you will have more than just a job with competitive pay and benefits—you will have a long and rewarding career.
Canon Business Process Services, Inc. offers a comprehensive portfolio of managed services and technology across information and document management, business process outsourcing, and managed workforce services. The company helps clients improve operational business performance while reducing costs and risk. Named a Global Outsourcing 100 Leader in 2018 by IAOP for the twelfth year; Canon Business Process Services is a wholly owned subsidiary of Canon USA Inc. Learn more at cbps.canon.com and follow us on Twitter @CanonBPO.
Responsibilities Customer Service:
Provides support to end users on a variety of print, copy, fax, and scanning related issues.
Identifies, researches, troubleshoots, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical print, copy, fax, and imaging support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Liaison with CBPS Fleet Call Center.
Interface with CBS sales and service representatives.
Technical:
Ongoing office document output systems and maintenance.
First level responder to service calls, maintenance, and troubleshooting.
Responsible for preventative maintenance such as replacing toners and removing paper jams.
Sets up, configures, and supports networks, MFPs, Print Servers, and Print queues.
Develops and maintains all systems, applications, security, and network configurations.
Troubleshoots network print, imaging, and fax performance issues.
Recommends upgrades, patches, firmware, and new applications and equipment.
Fleet Management – MFP, Copy, Print, Fax, Scan.
Manages CBPS fleet inventory for assigned accounts spanning multiple locations and is responsible for 2 to 4 visits per year per city.
Leads the installation and technical configuration for networked MFPs (print, copy, fax, scan) for new fleet installations, additions, and moves.
Works with client IT to plan for the installation of hardware and software.
Configures and maintains MFP networks.
Liaison with client IT departments on all matters including network and fax line drops, equipment location, installation logistics, IP address, network security, MFP driver installation, MFP QA checks, and user migration.
Assists with ongoing print management, software testing, implementation, and daily operations.
Administrative:
Reports: meter readings, break/fix lapse time reports, call logs, etc.
Manages supplies.
User Training:
Trains new employees on how to use equipment.
Qualifications
Associate’s Degree or technical school experience.
Certified Microsoft Engineer, A+ certified, MFP/Printer Technician with 4+ years of experience.
Understands basic network management, printer, MFP, and PC configuration.
Experience with MFP/Copier, NSi, eCopy, Captaris, Esker, Equitrac, FM Audit, 366 software, and Print Fleet.
PHYSICAL DEMANDS
Physical activity required including frequent bending, reaching, lifting, and standing while stacking print output into boxes or containers.
May lift and/or move up to 50 lbs.
What We Offer
Competitive pay and benefits.
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide.
Come Join Our Team! Join us and advance your career in a dynamic environment where your contributions are valued.
Connect With Us! Not ready to apply? We look forward to connecting with you in the future. By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox.
#J-18808-Ljbffr
US-NY-NEW YORK |
Requisition ID:
2025-20454 |
# of Openings:
1 |
Category:
Administrative/Clerical |
Position Type:
Regular Full-Time |
Fixed Salary:
USD $38,352.00/Yr.
Overview Our people make the difference. We believe in our employees and give them daily opportunities to grow as professionals and make their mark on the business. Each person brings unique skills to their role, and with employees around the globe, we have a diverse workforce that we and our clients deeply value. We’re looking for people with a wide range of work experiences and skills, as well as those pursuing a career in managed business process services for the first time. We welcome people from diverse backgrounds who want to work hard and take pride in what they do. As an employee, you will have a rewarding and enriching work environment. You will be encouraged to innovate. Your coworkers will respect and value your opinions. Each day, you will have the opportunity to make an impact on a globally recognized company. At Canon, you will have more than just a job with competitive pay and benefits—you will have a long and rewarding career.
Canon Business Process Services, Inc. offers a comprehensive portfolio of managed services and technology across information and document management, business process outsourcing, and managed workforce services. The company helps clients improve operational business performance while reducing costs and risk. Named a Global Outsourcing 100 Leader in 2018 by IAOP for the twelfth year; Canon Business Process Services is a wholly owned subsidiary of Canon USA Inc. Learn more at cbps.canon.com and follow us on Twitter @CanonBPO.
Responsibilities Customer Service:
Provides support to end users on a variety of print, copy, fax, and scanning related issues.
Identifies, researches, troubleshoots, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical print, copy, fax, and imaging support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Liaison with CBPS Fleet Call Center.
Interface with CBS sales and service representatives.
Technical:
Ongoing office document output systems and maintenance.
First level responder to service calls, maintenance, and troubleshooting.
Responsible for preventative maintenance such as replacing toners and removing paper jams.
Sets up, configures, and supports networks, MFPs, Print Servers, and Print queues.
Develops and maintains all systems, applications, security, and network configurations.
Troubleshoots network print, imaging, and fax performance issues.
Recommends upgrades, patches, firmware, and new applications and equipment.
Fleet Management – MFP, Copy, Print, Fax, Scan.
Manages CBPS fleet inventory for assigned accounts spanning multiple locations and is responsible for 2 to 4 visits per year per city.
Leads the installation and technical configuration for networked MFPs (print, copy, fax, scan) for new fleet installations, additions, and moves.
Works with client IT to plan for the installation of hardware and software.
Configures and maintains MFP networks.
Liaison with client IT departments on all matters including network and fax line drops, equipment location, installation logistics, IP address, network security, MFP driver installation, MFP QA checks, and user migration.
Assists with ongoing print management, software testing, implementation, and daily operations.
Administrative:
Reports: meter readings, break/fix lapse time reports, call logs, etc.
Manages supplies.
User Training:
Trains new employees on how to use equipment.
Qualifications
Associate’s Degree or technical school experience.
Certified Microsoft Engineer, A+ certified, MFP/Printer Technician with 4+ years of experience.
Understands basic network management, printer, MFP, and PC configuration.
Experience with MFP/Copier, NSi, eCopy, Captaris, Esker, Equitrac, FM Audit, 366 software, and Print Fleet.
PHYSICAL DEMANDS
Physical activity required including frequent bending, reaching, lifting, and standing while stacking print output into boxes or containers.
May lift and/or move up to 50 lbs.
What We Offer
Competitive pay and benefits.
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide.
Come Join Our Team! Join us and advance your career in a dynamic environment where your contributions are valued.
Connect With Us! Not ready to apply? We look forward to connecting with you in the future. By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox.
#J-18808-Ljbffr