Cumberland Companies
Service Advisor – Nashville, TN
Cumberland International Trucks, Inc. is seeking a bright and mechanically apt Service Advisor to join our service team in Nashville, TN. The role involves intake of customers, communicating repair needs and costs, handling all incoming work write‑ups, opening/closing repair orders, and relaying information to service technicians while keeping customers updated on repair status.
We’re in the business of developing people. We offer a Career Path with steps to earn more, learn more, and grow as a leader.
Seniority level: Entry level. Employment type: Full‑time. Job function: Other. Industry: Truck Transportation.
Responsibilities
Receive and process all incoming work, communicate with customers and other internal departments.
Greet customers in a timely, friendly manner and obtain all required vehicle/customer information (miles, engine hours, damage).
Write up customers’ vehicle issues, maintenance requirements, and alternatives clearly.
Use OEM questionnaires and attach documents to the Repair Order (RO).
Consult with technicians about needed repairs and alternative options.
Answer customer questions about service outcomes and consult with technicians as needed.
Inform customers about potential cost savings and warranty protections.
Assist customers in deciding to repair through the dealership or trade‑in options.
Oversee and manage the service center’s scheduling and workflow.
Notify customers of service changes and when their vehicle is ready for pickup.
Close repair orders and obtain customer signatures.
Open repair orders under warranty or customer pay status, ensuring compliance with vendor and warranty guidelines.
Qualifications
Minimum 2 years of customer service experience.
Experience as a Service Advisor in a dealership environment is a plus.
Mechanical aptitude and ability to understand technical knowledge.
Professional demeanor and strong commitment to customer service.
Team player with good written and verbal communication skills.
Benefits We Offer Our Employees
Work‑life balance, mentorship programs, and internship programs.
8 paid holidays, paid time off, vacation, and paid birthday off.
Paid training, certification reimbursement, and $500 employee referral bonus.
401‑K with employer match through Fidelity.
Medical, voluntary vision & dental, life and AD&D benefits, short‑term and long‑term disability.
Access to Teladoc – 24/7/365 digital access to doctors.
Core Brand Promise
Access to Technology
– Providing the highest level of service with technology that enhances and personalizes the customer experience.
Continuous Improvement
– Constantly refining processes and customer interaction to reduce complexity and build deeper relationships.
Flawless Execution
– Ensuring a seamless customer experience from phone to closing, anticipating and addressing unseen needs.
Proudly, Cumberland International Trucks was named 2017 and 2018 Dealer of the Year by Navistar, and 2020 and 2022 Top Company for Women to Work For in Transportation by the Women In Trucking Association.
EOE:
Cumberland International Trucks is an equal‑opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.
#J-18808-Ljbffr
We’re in the business of developing people. We offer a Career Path with steps to earn more, learn more, and grow as a leader.
Seniority level: Entry level. Employment type: Full‑time. Job function: Other. Industry: Truck Transportation.
Responsibilities
Receive and process all incoming work, communicate with customers and other internal departments.
Greet customers in a timely, friendly manner and obtain all required vehicle/customer information (miles, engine hours, damage).
Write up customers’ vehicle issues, maintenance requirements, and alternatives clearly.
Use OEM questionnaires and attach documents to the Repair Order (RO).
Consult with technicians about needed repairs and alternative options.
Answer customer questions about service outcomes and consult with technicians as needed.
Inform customers about potential cost savings and warranty protections.
Assist customers in deciding to repair through the dealership or trade‑in options.
Oversee and manage the service center’s scheduling and workflow.
Notify customers of service changes and when their vehicle is ready for pickup.
Close repair orders and obtain customer signatures.
Open repair orders under warranty or customer pay status, ensuring compliance with vendor and warranty guidelines.
Qualifications
Minimum 2 years of customer service experience.
Experience as a Service Advisor in a dealership environment is a plus.
Mechanical aptitude and ability to understand technical knowledge.
Professional demeanor and strong commitment to customer service.
Team player with good written and verbal communication skills.
Benefits We Offer Our Employees
Work‑life balance, mentorship programs, and internship programs.
8 paid holidays, paid time off, vacation, and paid birthday off.
Paid training, certification reimbursement, and $500 employee referral bonus.
401‑K with employer match through Fidelity.
Medical, voluntary vision & dental, life and AD&D benefits, short‑term and long‑term disability.
Access to Teladoc – 24/7/365 digital access to doctors.
Core Brand Promise
Access to Technology
– Providing the highest level of service with technology that enhances and personalizes the customer experience.
Continuous Improvement
– Constantly refining processes and customer interaction to reduce complexity and build deeper relationships.
Flawless Execution
– Ensuring a seamless customer experience from phone to closing, anticipating and addressing unseen needs.
Proudly, Cumberland International Trucks was named 2017 and 2018 Dealer of the Year by Navistar, and 2020 and 2022 Top Company for Women to Work For in Transportation by the Women In Trucking Association.
EOE:
Cumberland International Trucks is an equal‑opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.
#J-18808-Ljbffr