Travelers
Specialist, Claim Operations at Travelers
Join to apply for the Specialist, Claim Operations role at Travelers.
Who Are We? We take care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
Annual base salary range:
$45,400.00 - $74,900.00
Salary determined by role scope, complexity, location, candidate skills, education, training, credentials and experience.
Eligibility for performance‑based cash incentive awards as part of the comprehensive compensation and benefits program.
What Is the Opportunity? Under moderate supervision, this position partners with claim professionals to assist customers. Responsibilities include building customer relationships, completing financial transactions, updating business information, and handling numerous other duties and projects. This position does not manage other employees. An online pre‑employment assessment will be required during the hiring process.
What Will You Do?
Customer Engagement: Serve as a customer service representative for the claim department by promptly addressing customer questions and concerns, triage and route callers to the appropriate department, and answer claim status and payment questions.
Claim Operational Service and Partnerships: Partner with claim professionals in multiple departments to assist with the timely resolution of claims, properly document claim files, request reports and records, review medical bills, mail and wage statements, prepare claim documents for legal and medical reviews, report and assign claims, and transition closed files to and from off‑site storage. Receive, sort, scan, and upload incoming mail and process outgoing mail. Order, receive and distribute supplies and/or equipment.
Claim Payments and Expense Processing: Ensure proper handling of financial transactions, including processing and issuing claim payments, outside vendor invoices, attorney expenses, medical processing fees, returned checks, voided checks and credits. Ensure timeliness and accuracy of all check processing.
Data and Information Management: Maintain accurate records and information management, prepare and review reports using effective technology, update data discrepancies identified in reports and systems, use management information data to prepare line of business or financial reports, and prepare operational reports for claim professionals and managers.
Financial Controls and Assessments: Assist with claim center financial standards by performing underlying controls, communicating findings, assessing data reasonableness and discrepancies, and preparing data entries per established standards.
May require lifting items up to 20 pounds (occasionally).
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Experience utilizing computer technology such as Microsoft Office, e‑mail, web‑enabled applications, and database software.
Accountability: Ownership and responsibility for actions and outcomes.
Analytical Thinking: Ability to analyze and compare information to understand issues and explore alternative solutions.
Change Management/Resilience: Ability to remain energized and focused in the face of ambiguity, change, or strenuous demands.
Communication Skills: Verbal and written communication skills.
Judgment/Decision Making: Ability to exercise sound judgment and make decisions.
Relationship Management: Ability to seek out, build, foster, and maintain productive working relationships to meet goals and achieve results.
Must Have
High School Diploma or GED.
1 year of service‑related work experience or a Bachelor’s Degree.
What Is in It for You?
Health Insurance: Coverage for employees and eligible family members from the first day of employment.
Retirement: 401(k) match dollar‑for‑dollar up to 5% of eligible pay, a Paying‑it‑Forward Savings Program for student loan debt repayment, and a fully funded Pension Plan.
Paid Time Off: Minimum of 20 days PTO annually plus nine paid company holidays.
Wellness Program: Tools, discounts, and resources to support wellness goals, caregiving needs, and access to free professional counseling and health coaching.
Volunteer Encouragement: Matching Gift and Volunteer Rewards program to support charitable giving.
Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
our benefits page .
#J-18808-Ljbffr
Who Are We? We take care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
Annual base salary range:
$45,400.00 - $74,900.00
Salary determined by role scope, complexity, location, candidate skills, education, training, credentials and experience.
Eligibility for performance‑based cash incentive awards as part of the comprehensive compensation and benefits program.
What Is the Opportunity? Under moderate supervision, this position partners with claim professionals to assist customers. Responsibilities include building customer relationships, completing financial transactions, updating business information, and handling numerous other duties and projects. This position does not manage other employees. An online pre‑employment assessment will be required during the hiring process.
What Will You Do?
Customer Engagement: Serve as a customer service representative for the claim department by promptly addressing customer questions and concerns, triage and route callers to the appropriate department, and answer claim status and payment questions.
Claim Operational Service and Partnerships: Partner with claim professionals in multiple departments to assist with the timely resolution of claims, properly document claim files, request reports and records, review medical bills, mail and wage statements, prepare claim documents for legal and medical reviews, report and assign claims, and transition closed files to and from off‑site storage. Receive, sort, scan, and upload incoming mail and process outgoing mail. Order, receive and distribute supplies and/or equipment.
Claim Payments and Expense Processing: Ensure proper handling of financial transactions, including processing and issuing claim payments, outside vendor invoices, attorney expenses, medical processing fees, returned checks, voided checks and credits. Ensure timeliness and accuracy of all check processing.
Data and Information Management: Maintain accurate records and information management, prepare and review reports using effective technology, update data discrepancies identified in reports and systems, use management information data to prepare line of business or financial reports, and prepare operational reports for claim professionals and managers.
Financial Controls and Assessments: Assist with claim center financial standards by performing underlying controls, communicating findings, assessing data reasonableness and discrepancies, and preparing data entries per established standards.
May require lifting items up to 20 pounds (occasionally).
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Experience utilizing computer technology such as Microsoft Office, e‑mail, web‑enabled applications, and database software.
Accountability: Ownership and responsibility for actions and outcomes.
Analytical Thinking: Ability to analyze and compare information to understand issues and explore alternative solutions.
Change Management/Resilience: Ability to remain energized and focused in the face of ambiguity, change, or strenuous demands.
Communication Skills: Verbal and written communication skills.
Judgment/Decision Making: Ability to exercise sound judgment and make decisions.
Relationship Management: Ability to seek out, build, foster, and maintain productive working relationships to meet goals and achieve results.
Must Have
High School Diploma or GED.
1 year of service‑related work experience or a Bachelor’s Degree.
What Is in It for You?
Health Insurance: Coverage for employees and eligible family members from the first day of employment.
Retirement: 401(k) match dollar‑for‑dollar up to 5% of eligible pay, a Paying‑it‑Forward Savings Program for student loan debt repayment, and a fully funded Pension Plan.
Paid Time Off: Minimum of 20 days PTO annually plus nine paid company holidays.
Wellness Program: Tools, discounts, and resources to support wellness goals, caregiving needs, and access to free professional counseling and health coaching.
Volunteer Encouragement: Matching Gift and Volunteer Rewards program to support charitable giving.
Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
our benefits page .
#J-18808-Ljbffr