CSAA Insurance Group, a AAA Insurer
Commercial Senior Auto Claims Adjuster- Remote
CSAA Insurance Group, a AAA Insurer, Oklahoma City, Oklahoma, United States
Commercial Senior Auto Claims Adjuster – Remote
We are seeking experienced and detail-oriented commercial auto claim adjusters to join our dynamic team. Candidates must be available to work claims primarily aligned with the Pacific Time Zone. At least 85% of the caseload will originate from this region.
Our operational hours are 7 days a week from 5:30 am to 7:30 pm (Pacific Time), including holidays. There is a need for flexibility to be scheduled a shift ending at 7:30 pm; however, you should be available to work 40 hours a week within operational hours. You will have one weekend day off and one weekday off. Days off are typically consecutive, but we do not guarantee consecutive days off and most shifts include at least one weekend day. Schedules assigned can fluctuate with our business needs.
Pay Range: $57,285.00/yr – $63,650.00/yr. (Base pay; actual pay based on skills and experience.)
Responsibilities
Manage a large inventory of claims ranging from minor to moderate complexity.
Answer inbound calls, open claims, acquire loss details from all involved parties.
Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and commercial GIG economy.
Explain policy, coverage, and appropriate course of action.
Arrange and pay for repair, rental, towing, total losses, and negotiate storage.
Document claim files, send correspondence, and communicate with all parties involved.
Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures.
Training Schedule
Paid virtual training starts on February 2, 2026 and consists of a combination of classroom and hands‑on training. The schedule is Monday through Friday from 8 am to 5 pm Pacific Time.
Required Experience, Education & Skills
High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features.
1–2+ years of auto or commercial adjusting/liability experience required.
Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.
What would make us excited about you?
3+ years of prior claims adjusting experience preferred.
Auto physical damage training and/or I‑CAR or SCLA enrollment preferred.
Bilingual a plus.
Empathy, adaptability, time management, organization.
Capability to complete training and perform the job in a remote setting as required.
Strong computer navigation skills.
Outstanding interpersonal skills.
Ability to handle several tasks simultaneously.
Shows respect for differences through excellent communication skills with people from an array of backgrounds.
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
Lives in line with cultural norms (e.g., willing to have cameras when it matters, helping onboard new team members, building relationships, etc.).
Fulfills business needs, which may include investing extra time, helping other teams, etc.
Join us if you…
Believe in a mission focused on building a community of service, rooted in inclusion and belonging.
Commit to being there for our customers and employees.
Create a sense of purpose that serves the greater good through innovation.
We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com.
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us—remote, hybrid, or in‑person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Jobs@mobilitasinsurance.com.
We are committed to supporting inclusion and diversity. Everyone is welcome and supported in their development at all stages in their journey with us. Mobilitas is an equal opportunity employer.
We have a location‑based compensation structure. Salaries are calculated based on county of residence.
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Our operational hours are 7 days a week from 5:30 am to 7:30 pm (Pacific Time), including holidays. There is a need for flexibility to be scheduled a shift ending at 7:30 pm; however, you should be available to work 40 hours a week within operational hours. You will have one weekend day off and one weekday off. Days off are typically consecutive, but we do not guarantee consecutive days off and most shifts include at least one weekend day. Schedules assigned can fluctuate with our business needs.
Pay Range: $57,285.00/yr – $63,650.00/yr. (Base pay; actual pay based on skills and experience.)
Responsibilities
Manage a large inventory of claims ranging from minor to moderate complexity.
Answer inbound calls, open claims, acquire loss details from all involved parties.
Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and commercial GIG economy.
Explain policy, coverage, and appropriate course of action.
Arrange and pay for repair, rental, towing, total losses, and negotiate storage.
Document claim files, send correspondence, and communicate with all parties involved.
Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures.
Training Schedule
Paid virtual training starts on February 2, 2026 and consists of a combination of classroom and hands‑on training. The schedule is Monday through Friday from 8 am to 5 pm Pacific Time.
Required Experience, Education & Skills
High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features.
1–2+ years of auto or commercial adjusting/liability experience required.
Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.
What would make us excited about you?
3+ years of prior claims adjusting experience preferred.
Auto physical damage training and/or I‑CAR or SCLA enrollment preferred.
Bilingual a plus.
Empathy, adaptability, time management, organization.
Capability to complete training and perform the job in a remote setting as required.
Strong computer navigation skills.
Outstanding interpersonal skills.
Ability to handle several tasks simultaneously.
Shows respect for differences through excellent communication skills with people from an array of backgrounds.
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
Lives in line with cultural norms (e.g., willing to have cameras when it matters, helping onboard new team members, building relationships, etc.).
Fulfills business needs, which may include investing extra time, helping other teams, etc.
Join us if you…
Believe in a mission focused on building a community of service, rooted in inclusion and belonging.
Commit to being there for our customers and employees.
Create a sense of purpose that serves the greater good through innovation.
We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com.
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us—remote, hybrid, or in‑person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Jobs@mobilitasinsurance.com.
We are committed to supporting inclusion and diversity. Everyone is welcome and supported in their development at all stages in their journey with us. Mobilitas is an equal opportunity employer.
We have a location‑based compensation structure. Salaries are calculated based on county of residence.
#J-18808-Ljbffr