Itlearn360
Intakes Specialist at GDIT Silver Spring, MD
Itlearn360, Silver Spring, Maryland, United States, 20900
Intakes Specialist
Intakes Specialist job at GDIT. Silver Spring, MD. Position is 100% remote but candidate must be located in the DMV area.
Job Overview In a support capacity to a government agency, receives case referrals and performs intake and placement for eligible program participants.
Responsibilities
Answers emergency hot-line calls and responds to an e-mail based resource inbox.
Receives and analyzes complex requests regarding vulnerable populations in order to place participants into the most appropriate level of care.
Determines type of action based on demographic information and circumstances of each case as well as availability of space at grantee programs.
Makes the initial determination/assessment on placement and informs the appropriate agency.
Documents and refers to appropriate person(s).
Maintains confidential files and other related records of cases.
Prepares shift report on any significant issues, transitions to and briefs next shift staffer on outstanding cases.
Coordinates and provides status updates on placements for the life cycle on the case intake process.
Responsible for input and verification of data for each case.
Reviews source documents for accuracy of input data using a system of quality assurance.
Investigates questionable data and takes corrective action when necessary.
Performs other administrative duties as needed.
Qualifications
2+ years of related experience with a BA/BS degree.
Excellent written and verbal communication skills.
Experience working with immigrant, refugee, and underserved populations is preferred.
Strong attention to detail.
Bilingual Spanish/English a plus.
Strong organizational skills and expert user of MS Excel.
Excels in a fast paced, high volume environment.
Additional Requirements
Position includes shift work; will cover mostly overnight shifts as well as weekend shifts as assigned. Federal holiday week coverage will vary.
Requires Public Trust or the ability to obtain one.
Benefits Comprehensive benefits package including medical, dental, vision, 401(k) with company match, and paid time off.
Equal Opportunity Employer Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
#J-18808-Ljbffr
Job Overview In a support capacity to a government agency, receives case referrals and performs intake and placement for eligible program participants.
Responsibilities
Answers emergency hot-line calls and responds to an e-mail based resource inbox.
Receives and analyzes complex requests regarding vulnerable populations in order to place participants into the most appropriate level of care.
Determines type of action based on demographic information and circumstances of each case as well as availability of space at grantee programs.
Makes the initial determination/assessment on placement and informs the appropriate agency.
Documents and refers to appropriate person(s).
Maintains confidential files and other related records of cases.
Prepares shift report on any significant issues, transitions to and briefs next shift staffer on outstanding cases.
Coordinates and provides status updates on placements for the life cycle on the case intake process.
Responsible for input and verification of data for each case.
Reviews source documents for accuracy of input data using a system of quality assurance.
Investigates questionable data and takes corrective action when necessary.
Performs other administrative duties as needed.
Qualifications
2+ years of related experience with a BA/BS degree.
Excellent written and verbal communication skills.
Experience working with immigrant, refugee, and underserved populations is preferred.
Strong attention to detail.
Bilingual Spanish/English a plus.
Strong organizational skills and expert user of MS Excel.
Excels in a fast paced, high volume environment.
Additional Requirements
Position includes shift work; will cover mostly overnight shifts as well as weekend shifts as assigned. Federal holiday week coverage will vary.
Requires Public Trust or the ability to obtain one.
Benefits Comprehensive benefits package including medical, dental, vision, 401(k) with company match, and paid time off.
Equal Opportunity Employer Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
#J-18808-Ljbffr