HireTalent - Staffing & Recruiting Firm
Complaint Analyst
HireTalent - Staffing & Recruiting Firm, Salt Lake City, Utah, United States, 84193
Complaint Analyst – 6‑Month Contract (Salt Lake City, UT – Hybrid)
Location:
Salt Lake City, UT (Hybrid – 1st Shift) Pay:
$23.00/hr – $24.00/hr (direct pay based on skills and experience) Core Responsibilities: Handle complaint processing escalations consistently and in a timely manner. Report complaint metrics to functional areas within MMD. Keep complaint handling work instructions up to date and aligned with all quality and regulatory requirements. Maintain and provide standardized complaint data upon request. Maintain accurate record documentation of communication and correspondence with customers. Identify opportunities for improvements in complaint handling and provide training support as needed. Triage and route complaint information to appropriate personnel. Ensure complete and accurate documentation of complaints. Assist internal personnel on complaint investigations. Quickly identify and evaluate problems to reach a solution. Communicate answers and solutions to coworkers confidently. Strong understanding of FDA‑regulated products and services offered by MMD. Strong grasp of company policies and ability to make good decisions. Assist other quality staff with their duties as requested. Maintain healthy and open communication lines with other departments. Complete required training in a timely manner. Education and Experience: Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; or four years of related experience and/or training; or equivalent combination of education and experience. One to two years of experience with customer complaints, customer escalations in an FDA‑regulated medical device company. Required Qualifications: Ability to solve complex problems under pressure. Strong file handling and organizational skills. Can maintain a professional manner while dealing with customer complaints. Understanding or working knowledge of FDA complaint reporting per 21 CFR 803, preferred. Seniority Level:
Associate Employment Type:
Contract
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Location:
Salt Lake City, UT (Hybrid – 1st Shift) Pay:
$23.00/hr – $24.00/hr (direct pay based on skills and experience) Core Responsibilities: Handle complaint processing escalations consistently and in a timely manner. Report complaint metrics to functional areas within MMD. Keep complaint handling work instructions up to date and aligned with all quality and regulatory requirements. Maintain and provide standardized complaint data upon request. Maintain accurate record documentation of communication and correspondence with customers. Identify opportunities for improvements in complaint handling and provide training support as needed. Triage and route complaint information to appropriate personnel. Ensure complete and accurate documentation of complaints. Assist internal personnel on complaint investigations. Quickly identify and evaluate problems to reach a solution. Communicate answers and solutions to coworkers confidently. Strong understanding of FDA‑regulated products and services offered by MMD. Strong grasp of company policies and ability to make good decisions. Assist other quality staff with their duties as requested. Maintain healthy and open communication lines with other departments. Complete required training in a timely manner. Education and Experience: Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; or four years of related experience and/or training; or equivalent combination of education and experience. One to two years of experience with customer complaints, customer escalations in an FDA‑regulated medical device company. Required Qualifications: Ability to solve complex problems under pressure. Strong file handling and organizational skills. Can maintain a professional manner while dealing with customer complaints. Understanding or working knowledge of FDA complaint reporting per 21 CFR 803, preferred. Seniority Level:
Associate Employment Type:
Contract
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