1st Security Bank of Washington
IT Help Desk Specialist I
1st Security Bank of Washington, Aberdeen, Washington, United States, 98520
OVERVIEW
Join as IT Help Desk Specialist I at 1st Security Bank of Washington. Deliver service that "WOWs" customers and teammates. Value relationships, teamwork, community, growth in a safe, friendly, progressive workplace. Celebrate diversity, support equality for all. Pursue career excellence. POSITION SUMMARY
Entry-level, provide exceptional end-user support bank-wide on computers, peripherals, phones, core banking, MS Office, and other software. ESSENTIAL DUTIES AND RESPONSIBILITIES
Demonstrate service excellence via telephone, in-person, and remote tools. Review assigned tickets, ensure service level commitments, and Escalate appropriately. Assist with installation, maintenance, and support of PCs, laptops, printers, and peripherals. Provide technical support for bank phone systems. Regular travel to 1SB locations during business hours; additional travel as required for special projects. Perform other duties as assigned. BENEFITS AND PERKS
Full medical, dental, and vision coverage for individual or family plans. Life insurance. Long-term disability insurance. 401(k) matching program. Paid sick and vacation time. CORE VALUES
Relationship Driven
– surprise, excite, delight each other and clients. Ethical
– fair, honest, integrity. Lead by Example
– positive attitude, respect, fun. Accountable
– responsibilities serious, commitments met with urgency. Team Player
– dependable, enthusiastic contributor to team success. Embrace Dreams
– encourage reaching for dreams. Diversity
– celebrate diversity, support equality. Community Oriented
– support communities, CRA initiatives. Open and Honest Communication
– professional, responsive, timely. EDUCATION AND EXPERIENCE
Six months related experience providing exceptional end-user customer service or IT-related education. Some experience with PCs and software (Windows, Active Directory, MS Office). Knowledge of information security standards and practices. Banking experience or business knowledge of banking applications a plus. Basic knowledge of applicable regulations for this position. COMPUTER SKILLS
See Education/Experience section above for specific computer-related skills. PHYSICAL DEMANDS AND WORK ENVIRONMENT
General office environment, use phone and computer; full range of motion, bend, squat, crawl when installing equipment. Quiet to moderate noise level; interact with general public. Occasional travel, after-hours, weekend work as needed. Salary:
$22.60 to $28.85 an hour Equal Opportunity Employer All applicants are notified of rights under federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.
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Join as IT Help Desk Specialist I at 1st Security Bank of Washington. Deliver service that "WOWs" customers and teammates. Value relationships, teamwork, community, growth in a safe, friendly, progressive workplace. Celebrate diversity, support equality for all. Pursue career excellence. POSITION SUMMARY
Entry-level, provide exceptional end-user support bank-wide on computers, peripherals, phones, core banking, MS Office, and other software. ESSENTIAL DUTIES AND RESPONSIBILITIES
Demonstrate service excellence via telephone, in-person, and remote tools. Review assigned tickets, ensure service level commitments, and Escalate appropriately. Assist with installation, maintenance, and support of PCs, laptops, printers, and peripherals. Provide technical support for bank phone systems. Regular travel to 1SB locations during business hours; additional travel as required for special projects. Perform other duties as assigned. BENEFITS AND PERKS
Full medical, dental, and vision coverage for individual or family plans. Life insurance. Long-term disability insurance. 401(k) matching program. Paid sick and vacation time. CORE VALUES
Relationship Driven
– surprise, excite, delight each other and clients. Ethical
– fair, honest, integrity. Lead by Example
– positive attitude, respect, fun. Accountable
– responsibilities serious, commitments met with urgency. Team Player
– dependable, enthusiastic contributor to team success. Embrace Dreams
– encourage reaching for dreams. Diversity
– celebrate diversity, support equality. Community Oriented
– support communities, CRA initiatives. Open and Honest Communication
– professional, responsive, timely. EDUCATION AND EXPERIENCE
Six months related experience providing exceptional end-user customer service or IT-related education. Some experience with PCs and software (Windows, Active Directory, MS Office). Knowledge of information security standards and practices. Banking experience or business knowledge of banking applications a plus. Basic knowledge of applicable regulations for this position. COMPUTER SKILLS
See Education/Experience section above for specific computer-related skills. PHYSICAL DEMANDS AND WORK ENVIRONMENT
General office environment, use phone and computer; full range of motion, bend, squat, crawl when installing equipment. Quiet to moderate noise level; interact with general public. Occasional travel, after-hours, weekend work as needed. Salary:
$22.60 to $28.85 an hour Equal Opportunity Employer All applicants are notified of rights under federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.
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