Convergint
Banking Specialist II (ES) – Orlando, FL at Convergint
Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking ES Banking Specialist II to join our amazing culture. As an ES Banking Specialist II, you are part of a dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are You have a passion for providing world‑class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be their best at work and home.
Who We Are With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal, and our company was built on 10 core values and beliefs that drive our unmatched culture, making us the #1 global, service‑based systems integrator in the industry.
Responsibilities
Participate in Convergint’s Recruit Awesome People program, promoting our colleague‑first culture and referring top talent to the Talent Acquisition Team.
Act as the customer’s best service provider at all times, ensuring Convergint is their first choice for service.
Respond to routine and non‑routine customer service calls, scheduled maintenance calls, and emergency and after‑hours service calls in a timely manner; diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems; install projects as necessary.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identify and resolve problems for many types of service calls, including emergency and after‑hours calls; analyze repair requirements and provide the customer with appropriate solutions; complete necessary repairs and replacements as needed.
Complete accurate and detailed service reports for the customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
Provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
Execute all service calls in accordance with federal, state, and local regulations as well as company health and safety policies and procedures.
Communicate and work with other team members consistently to improve overall operations of the Convergint Technology Center and the company.
Primarily perform preventative maintenance for installed systems that are typically less complex.
Work closely with other specialists to cross‑train on servicing existing customers, responding to service calls, carrying out Customer Support Programs, and small projects.
Scope of work includes technical assistance, system checkout of new and existing installations, troubleshooting and maintenance, and repair routines associated with installed security and the installation of small or less complex projects.
Perform other duties and responsibilities as requested or required.
Qualifications
Exceptional customer focus with the ability to work under pressure; maintain awareness of and proactively meet the needs and wants of the customer.
Technical skills and experience related to building automation systems and/or electronic security systems.
Basic programming skills with proven ability to troubleshoot problems and look for solutions.
Solid mechanical and electrical aptitude, including working with a variety of hand and power tools (drill, screwdriver, wire stripper, hacksaw, crimper).
Proficient computer skills, including familiarity with MS Office applications (Outlook, Word, Excel).
Company Benefits
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401(k) Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Requirements Education: High School/GED or equivalent experience.
Preferred Experience (not required): 4–5 years relevant experience in one or more of the following industries: electronic, fire alarm & life safety, and/or building automation.
Convergint is an Equal Opportunity Employer.
Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.
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Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking ES Banking Specialist II to join our amazing culture. As an ES Banking Specialist II, you are part of a dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are You have a passion for providing world‑class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be their best at work and home.
Who We Are With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal, and our company was built on 10 core values and beliefs that drive our unmatched culture, making us the #1 global, service‑based systems integrator in the industry.
Responsibilities
Participate in Convergint’s Recruit Awesome People program, promoting our colleague‑first culture and referring top talent to the Talent Acquisition Team.
Act as the customer’s best service provider at all times, ensuring Convergint is their first choice for service.
Respond to routine and non‑routine customer service calls, scheduled maintenance calls, and emergency and after‑hours service calls in a timely manner; diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems; install projects as necessary.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identify and resolve problems for many types of service calls, including emergency and after‑hours calls; analyze repair requirements and provide the customer with appropriate solutions; complete necessary repairs and replacements as needed.
Complete accurate and detailed service reports for the customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
Provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
Execute all service calls in accordance with federal, state, and local regulations as well as company health and safety policies and procedures.
Communicate and work with other team members consistently to improve overall operations of the Convergint Technology Center and the company.
Primarily perform preventative maintenance for installed systems that are typically less complex.
Work closely with other specialists to cross‑train on servicing existing customers, responding to service calls, carrying out Customer Support Programs, and small projects.
Scope of work includes technical assistance, system checkout of new and existing installations, troubleshooting and maintenance, and repair routines associated with installed security and the installation of small or less complex projects.
Perform other duties and responsibilities as requested or required.
Qualifications
Exceptional customer focus with the ability to work under pressure; maintain awareness of and proactively meet the needs and wants of the customer.
Technical skills and experience related to building automation systems and/or electronic security systems.
Basic programming skills with proven ability to troubleshoot problems and look for solutions.
Solid mechanical and electrical aptitude, including working with a variety of hand and power tools (drill, screwdriver, wire stripper, hacksaw, crimper).
Proficient computer skills, including familiarity with MS Office applications (Outlook, Word, Excel).
Company Benefits
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401(k) Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Requirements Education: High School/GED or equivalent experience.
Preferred Experience (not required): 4–5 years relevant experience in one or more of the following industries: electronic, fire alarm & life safety, and/or building automation.
Convergint is an Equal Opportunity Employer.
Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.
#J-18808-Ljbffr