Thriving Center of Psychology
Client Engagement Specialist / Admission Specialist - Weekend (Friday-Tuesday)
Thriving Center of Psychology, New York, New York, us, 10261
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Client Engagement Specialist / Admission Specialist - Weekend (Friday-Tuesday) EST
role at
Thriving Center of Psychology .
Thriving Center of Psychology provided pay range This range is provided by Thriving Center of Psychology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50,000.00/yr - $60,000.00/yr
About Thriving Center of Psychology At Thriving Center of Psychology, we are committed to providing exceptional mental health services tailored to the unique needs of our clients. Our practice is known for its innovative approach to mental health care, integrating the latest research with compassionate, personalized therapy. We are looking to expand our team with passionate individuals who are dedicated to making a positive impact in the lives of those seeking psychological support.
Position Overview The Client Relations Specialist will play a vital role in the initial engagement and intake process for new clients. This position is responsible for managing incoming leads from various sources, understanding client needs, matching them with the ideal therapist, and ensuring a smooth transition to our support staff once the client begins their therapeutic journey.
Key Responsibilities
Field inquiries from potential clients via phone, email, and online forms
Match clients with therapists that best suit their psychological needs and logistical preferences
Schedule appointments based on providers' availability and abilities
Manage lead nurturing processes to convert inquiries into active clients
Maintain high levels of client satisfaction and service excellence throughout the intake process
Collaborate with therapists and support staff to ensure seamless client transitions
Keep accurate records of client interactions and statuses in our CRM system
Provide a warm, friendly, and welcoming environment upon initial contact with each patient, in addition to providing a warm handoff to providers and support staff
Stay informed about the latest developments in mental health to enhance client interactions
Qualifications
At least 2 years of experience in customer service, sales, or client-facing roles, preferably in the healthcare or mental health field
Proficient in CRM software and MS Office; tech-savvy with the ability to learn new tools quickly
Strong interpersonal and communication skills
Strong computer skills required
Empathetic and compassionate understanding of mental health challenges
Excellent organizational skills and the ability to handle multiple tasks simultaneously
Bachelor’s degree in Psychology, Social Work, or related field preferred
Experience verifying insurance benefits preferred
Benefits
401k Safe Harbor plan
Dental Insurance
Health Insurance
Unlimited vacation policy
Work-from-home
Yearly employee engagement trips to NYC
Must reside in one of the following states: AZ, CT, FL, IL, IN, NJ, NY, NC, OH, OR, PA, TX, or WA.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Mental Health Care
#J-18808-Ljbffr
Client Engagement Specialist / Admission Specialist - Weekend (Friday-Tuesday) EST
role at
Thriving Center of Psychology .
Thriving Center of Psychology provided pay range This range is provided by Thriving Center of Psychology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50,000.00/yr - $60,000.00/yr
About Thriving Center of Psychology At Thriving Center of Psychology, we are committed to providing exceptional mental health services tailored to the unique needs of our clients. Our practice is known for its innovative approach to mental health care, integrating the latest research with compassionate, personalized therapy. We are looking to expand our team with passionate individuals who are dedicated to making a positive impact in the lives of those seeking psychological support.
Position Overview The Client Relations Specialist will play a vital role in the initial engagement and intake process for new clients. This position is responsible for managing incoming leads from various sources, understanding client needs, matching them with the ideal therapist, and ensuring a smooth transition to our support staff once the client begins their therapeutic journey.
Key Responsibilities
Field inquiries from potential clients via phone, email, and online forms
Match clients with therapists that best suit their psychological needs and logistical preferences
Schedule appointments based on providers' availability and abilities
Manage lead nurturing processes to convert inquiries into active clients
Maintain high levels of client satisfaction and service excellence throughout the intake process
Collaborate with therapists and support staff to ensure seamless client transitions
Keep accurate records of client interactions and statuses in our CRM system
Provide a warm, friendly, and welcoming environment upon initial contact with each patient, in addition to providing a warm handoff to providers and support staff
Stay informed about the latest developments in mental health to enhance client interactions
Qualifications
At least 2 years of experience in customer service, sales, or client-facing roles, preferably in the healthcare or mental health field
Proficient in CRM software and MS Office; tech-savvy with the ability to learn new tools quickly
Strong interpersonal and communication skills
Strong computer skills required
Empathetic and compassionate understanding of mental health challenges
Excellent organizational skills and the ability to handle multiple tasks simultaneously
Bachelor’s degree in Psychology, Social Work, or related field preferred
Experience verifying insurance benefits preferred
Benefits
401k Safe Harbor plan
Dental Insurance
Health Insurance
Unlimited vacation policy
Work-from-home
Yearly employee engagement trips to NYC
Must reside in one of the following states: AZ, CT, FL, IL, IN, NJ, NY, NC, OH, OR, PA, TX, or WA.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Mental Health Care
#J-18808-Ljbffr