Acadia Healthcare
The Refuge, A Healing Place
14835 SE 85th St.
Ocklawaha, FL 32179, USA
Description
Key Responsibilities Engage directly with patients and families in community or facility settings (EDs, hospitals, treatment programs, etc.). Build and maintain strong working relationships with local clinical teams, social workers, crisis units, navigators, and community partners. Conduct proactive daily check-ins with designated partners to identify potential referrals or emerging patient needs. Receive and manage referrals through multiple channels (phone line, CarePort, secure email, partner systems, community contacts). Facilitate warm handoffs and coach patients through the transition into the next level of care. Provide alternative placement recommendations when Acadia is not the appropriate fit, ensuring a patient‑first approach. Document all referral interactions, outcomes, and barriers in Acadia systems. Collaborate closely with Pod leadership to elevate issues, remove barriers, and ensure timely case progression. Support transportation coordination and logistics as needed. Serve as a trusted peer support presence, leveraging lived experience to motivate, encourage, and guide individuals toward recovery. Standard hours:
12pm–8pm, Sunday–Thursday Flexibility required; hours may be adjusted based on community demand, referral pattern trends, or partner needs. Must be able to travel within assigned region and respond to multiple community sites. Qualifications Lived experience in recovery with strong ability to connect with individuals in crisis or transition. Experience in behavioral health, SUD treatment, or crisis response strongly preferred. Excellent communication and patient engagement skills. Ability to collaborate across healthcare, community, and crisis partners. Strong problem‑solving, motivational interviewing, and de‑escalation skills. Familiarity with referral management platforms (e.g., CarePort) is a plus but not required. Ability to maintain professionalism and boundaries while serving as a peer support role model. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Key Responsibilities Engage directly with patients and families in community or facility settings (EDs, hospitals, treatment programs, etc.). Build and maintain strong working relationships with local clinical teams, social workers, crisis units, navigators, and community partners. Conduct proactive daily check-ins with designated partners to identify potential referrals or emerging patient needs. Receive and manage referrals through multiple channels (phone line, CarePort, secure email, partner systems, community contacts). Facilitate warm handoffs and coach patients through the transition into the next level of care. Provide alternative placement recommendations when Acadia is not the appropriate fit, ensuring a patient‑first approach. Document all referral interactions, outcomes, and barriers in Acadia systems. Collaborate closely with Pod leadership to elevate issues, remove barriers, and ensure timely case progression. Support transportation coordination and logistics as needed. Serve as a trusted peer support presence, leveraging lived experience to motivate, encourage, and guide individuals toward recovery. Standard hours:
12pm–8pm, Sunday–Thursday Flexibility required; hours may be adjusted based on community demand, referral pattern trends, or partner needs. Must be able to travel within assigned region and respond to multiple community sites. Qualifications Lived experience in recovery with strong ability to connect with individuals in crisis or transition. Experience in behavioral health, SUD treatment, or crisis response strongly preferred. Excellent communication and patient engagement skills. Ability to collaborate across healthcare, community, and crisis partners. Strong problem‑solving, motivational interviewing, and de‑escalation skills. Familiarity with referral management platforms (e.g., CarePort) is a plus but not required. Ability to maintain professionalism and boundaries while serving as a peer support role model. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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