Fifth Third Bank
Position Summary
The Consumer Banker II will provide an exceptional customer experience through solution-based conversations of a full range of Fifth Third banking products and services over the phone in an inbound call center environment. The role supports existing customers, enhances their relationships, and helps promote the bank’s marketing efforts. The position is responsible for risk management and follows the bank’s policies and procedures.
Responsibilities
Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals
Use a consultative approach to uncover and identify customer needs while tailoring recommendations and solutions
Maintain a well‑developed, working knowledge of products, services, and processes offered
Work collaboratively with internal partners to ensure customer needs are met
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the expected ethical behavior
Other duties as assigned
Qualifications
High School Diploma/GED and one year of customer service or call‑center experience, or a college degree or equivalent military experience
Demonstrated ability to develop a comfort level with managing customer experience and financial consultation over the phone
Ability to professionally represent Fifth Third Bank in verbal and written communication
Demonstrated ability to make sound decisions
Required S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
Compensation & Benefits Base salary: $44,720.00 – $57,500.00 (annual). Eligible for incentive compensation based on individual and business performance. Additional benefits include comprehensive medical, dental, vision, 401(k) with employer match, paid time off, and a range of wellness and enrollment programs. For a full list of benefits, visit https://www.53.com/content/fifth-third/en/careers/benefits.html.
Location Cincinnati, Ohio 45227
EEO Statement Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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Responsibilities
Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals
Use a consultative approach to uncover and identify customer needs while tailoring recommendations and solutions
Maintain a well‑developed, working knowledge of products, services, and processes offered
Work collaboratively with internal partners to ensure customer needs are met
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the expected ethical behavior
Other duties as assigned
Qualifications
High School Diploma/GED and one year of customer service or call‑center experience, or a college degree or equivalent military experience
Demonstrated ability to develop a comfort level with managing customer experience and financial consultation over the phone
Ability to professionally represent Fifth Third Bank in verbal and written communication
Demonstrated ability to make sound decisions
Required S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
Compensation & Benefits Base salary: $44,720.00 – $57,500.00 (annual). Eligible for incentive compensation based on individual and business performance. Additional benefits include comprehensive medical, dental, vision, 401(k) with employer match, paid time off, and a range of wellness and enrollment programs. For a full list of benefits, visit https://www.53.com/content/fifth-third/en/careers/benefits.html.
Location Cincinnati, Ohio 45227
EEO Statement Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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