Zillow
Mortgage Loan Officer - TX Remote
Join to apply for the role at
Zillow
About The Team At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of our dynamic and fast‑growing FinTech company, you'll help reshape how consumers buy, sell, and finance homes while working in a collaborative, high‑energy environment. We’re a team of innovators, problem solvers, and creative individuals, pushing the boundaries of the mortgage industry. If you’re looking to be part of an exciting journey and make a real impact, Zillow Home Loans is the place for you.
About The Role As a Mortgage Loan Officer, you are responsible for originating mortgage loans and guiding borrowers through the loan process, driving funded loan volume and hitting production sales targets through proactive customer and agent engagement. You will handle incoming leads from various sources, generate self‑sourced leads through strong relationships with partners and agents, and provide outstanding customer service through timely follow‑up and professional, courteous correspondence.
“Remote” with restrictions: your principal place of residence must be in Texas. Your employment is contingent upon remaining in this location; requests to relocate to another state may be denied based on business need.
Key Responsibilities
Originate mortgage loans, guiding borrowers through the process, ensuring compliance, and providing all vital documentation for underwriting, processing, and funding.
Achieve production targets by actively engaging with customers and agents, using data to effectively manage and prioritize a book of business for optimized efficiency.
Handle incoming leads from various sources including company‑provided lead resources, client partners, and produce self‑sourced leads through strong partner relationships.
Promptly contact borrowers upon lead receipt and follow up after the initial discovery call to assess financing readiness and offer personalized support.
Manage multiple leads and loans within SLAs, ensuring timely follow‑up and efficient processing while communicating effectively via phone, email, and text.
Build strong relationships with assigned buyers, agents, and partners through regular communication and personalized support to encourage repeat business.
Stay informed on market trends and nuances to tailor the customer and agent experience.
Conduct occasional in‑market visits to engage with agents and drive Zillow Home Loans involvement.
Ensure all transactions follow applicable laws, regulations, and company guidelines.
Maintain active licensing, complete required education/training, and stay current on regulatory changes and loan program knowledge.
Perform other duties as assigned.
Who You Are You are a passionate and skilled communicator who excels at building client and partner relationships through consultative selling and phone sales, motivated by uncapped income potential, thriving in competitive environments, demonstrating strong time management and organization, and continually driving learning and improvement.
Role Requirements
3+ years of mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or working under a bank license (required).
Physically located in and working from Texas.
Successfully completed the 20‑hr SAFE Pre‑licensing Education and passed the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content (required).
Proven track record in handling purchase loans and working with real‑estate agents.
Demonstrate a strong understanding of client service and a passion for helping people.
Excellent interpersonal skills, deep mortgage process knowledge, and ability to fund loans successfully.
Proficient in Microsoft products such as Outlook, Word, and Excel.
Associate or Bachelor’s degree preferred.
Travel required within the first month of employment for training purposes.
Ability to travel in‑market at least 5% of the time.
EEO Statement Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Join to apply for the role at
Zillow
About The Team At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of our dynamic and fast‑growing FinTech company, you'll help reshape how consumers buy, sell, and finance homes while working in a collaborative, high‑energy environment. We’re a team of innovators, problem solvers, and creative individuals, pushing the boundaries of the mortgage industry. If you’re looking to be part of an exciting journey and make a real impact, Zillow Home Loans is the place for you.
About The Role As a Mortgage Loan Officer, you are responsible for originating mortgage loans and guiding borrowers through the loan process, driving funded loan volume and hitting production sales targets through proactive customer and agent engagement. You will handle incoming leads from various sources, generate self‑sourced leads through strong relationships with partners and agents, and provide outstanding customer service through timely follow‑up and professional, courteous correspondence.
“Remote” with restrictions: your principal place of residence must be in Texas. Your employment is contingent upon remaining in this location; requests to relocate to another state may be denied based on business need.
Key Responsibilities
Originate mortgage loans, guiding borrowers through the process, ensuring compliance, and providing all vital documentation for underwriting, processing, and funding.
Achieve production targets by actively engaging with customers and agents, using data to effectively manage and prioritize a book of business for optimized efficiency.
Handle incoming leads from various sources including company‑provided lead resources, client partners, and produce self‑sourced leads through strong partner relationships.
Promptly contact borrowers upon lead receipt and follow up after the initial discovery call to assess financing readiness and offer personalized support.
Manage multiple leads and loans within SLAs, ensuring timely follow‑up and efficient processing while communicating effectively via phone, email, and text.
Build strong relationships with assigned buyers, agents, and partners through regular communication and personalized support to encourage repeat business.
Stay informed on market trends and nuances to tailor the customer and agent experience.
Conduct occasional in‑market visits to engage with agents and drive Zillow Home Loans involvement.
Ensure all transactions follow applicable laws, regulations, and company guidelines.
Maintain active licensing, complete required education/training, and stay current on regulatory changes and loan program knowledge.
Perform other duties as assigned.
Who You Are You are a passionate and skilled communicator who excels at building client and partner relationships through consultative selling and phone sales, motivated by uncapped income potential, thriving in competitive environments, demonstrating strong time management and organization, and continually driving learning and improvement.
Role Requirements
3+ years of mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or working under a bank license (required).
Physically located in and working from Texas.
Successfully completed the 20‑hr SAFE Pre‑licensing Education and passed the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content (required).
Proven track record in handling purchase loans and working with real‑estate agents.
Demonstrate a strong understanding of client service and a passion for helping people.
Excellent interpersonal skills, deep mortgage process knowledge, and ability to fund loans successfully.
Proficient in Microsoft products such as Outlook, Word, and Excel.
Associate or Bachelor’s degree preferred.
Travel required within the first month of employment for training purposes.
Ability to travel in‑market at least 5% of the time.
EEO Statement Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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