University of Denver
Clerical Healthcare Administrative Specialist
University of Denver, Denver, Colorado, United States, 80285
Clerical Healthcare Administrative Specialist
Join to apply for the
Clerical Healthcare Administrative Specialist
role at
University of Denver .
At the University of Denver, Student Affairs is at the heart of the student journey—empowering every student to thrive academically, personally, and professionally. Rooted in DU’s signature 4D Experience, our division is committed to fostering holistic development through four dimensions: deepen intellect, develop wellbeing, discover character, and design careers and lives of purpose.
Our work reaches far beyond the classroom. Through dynamic, high-impact programs, services, and experiences offered at both the Denver Campus and the Kennedy Mountain Campus, we foster inclusive communities, promote health and wellness, cultivate exploration, engagement, and leadership, and develop a deep sense of belonging.
Position Summary The Clerical Healthcare Administrative Specialist provides a high standard of service excellence to both internal and external customers; interacts with patients to resolve patient issues and questions; demonstrates a commitment to the financial success of the HCC; demonstrates a commitment to the HCC as a whole by adherence to policies and procedures. The role includes registering patients, scheduling visits, performing computer tasks, scanning records, recording charges, collecting fees, maintaining provider schedules, billing, insurance advocacy, committee membership, student issue resolution, and routine clerical duties.
Coordinates and supports educational outreach programs and serves as liaison with various private, public, and university agencies.
This position summary is not designed to capture all activities, duties, or responsibilities required for this position. Responsibilities may change or new ones may be assigned at any time.
Essential Functions Patient Services
Interacts with patients, visitors, and HCC staff in a courteous manner, demonstrating initiative in meeting patient needs.
Maintains positive behaviors and attitudes; demonstrates commitment to interpersonal service toward patients, visitors, and co‑workers.
Schedules patient appointments efficiently and accurately according to practice protocols.
Prepares, updates, and maintains patient schedules, including confirming, rescheduling, and canceling appointments.
Coordinates patient flow and ensures immediate priorities such as registration, schedule changes, eligibility changes, and students presenting in crisis or medical urgency are satisfied.
Instructs patients on how to enter their information online through the secure web portal.
Notifies providers when a patient has canceled or rescheduled an appointment.
Administrative
Scans and updates patient’s electronic medical records, including specialist referrals, emergency room notes, and prescription requests.
Answers the telephone promptly and courteously; routes callers; takes complete and accurate messages and relays information with accuracy, courtesy, and speed.
Provides routine information via phone, e‑mail, and face‑to‑face; monitors patient needs in the reception area; maintains a neat, clean, and safe work area.
Performs clerical duties such as copying forms, mailing brochures, requests for records, letters, and other tasks upon request of the DAF and MBD.
Creates, implements, and oversees communications programs, internal or external, that effectively describe and promote DU HCC.
Medical Records
Ensures accuracy of CPT and ICD‑10 codes.
Maintains patient electronic medical records.
Ensures confidentiality of patient and institutional material in accordance with FERPA and HIPAA regulations.
Patient Billing
Ensures accuracy of CPT and ICD‑10 codes on patient visit according to the nature of the service rendered.
Answers staff questions related to billing and collection.
Generates patients’ bills for services rendered and records all collections.
Provides information and instruction to patients about charges and billing options.
Processes payments and the daily financial packet.
Tracks accounts receivable and aging of accounts and generates reminder notices accordingly.
This position works a minimum of one 10‑7 pm shift per week during the academic year.
Knowledge, Skills, And Abilities
Advanced written and verbal communication skills; interacts with students, faculty, staff, administrators, and community partners.
Experience writing educational content, memos, and reports.
Basic understanding of math.
Ability to manage and stay within a budget.
Expertise in quantitative and qualitative data analysis preferred.
Ability to concentrate on fine details amid constant interruption.
Excellent interpersonal skills and oral and written communication skills.
Ability to work independently, collaboratively, and with confidentiality.
Proficiency in Microsoft Office products.
Physical ability to type and perform simple motor tasks.
Required Qualifications
Associate’s Degree or 2‑5 years of customer service in a healthcare environment or related field.
Working knowledge of Microsoft Suite Products.
Knowledge of basic office equipment (phone, fax, copier, credit card machine, etc.).
Computer data entry experience; typing minimum 40 words/minute.
Working knowledge of medical billing and coding.
Preferred Qualifications
2‑5 years of customer service in a healthcare environment.
Bachelor’s Degree.
Experience in medical coding and terminology.
Experience with computerized data collection, billing and account tracking systems.
Experience in Electronic Medical Record software.
Exceptional interpersonal skills, exemplary written and oral communication skills, and strong organizational and time‑management abilities.
Ability to manage multiple projects simultaneously.
Ability to work effectively with diverse constituents.
Ability to handle sensitive and confidential information.
Working Environment
Standard office environment; unexpected interruptions occur often; moderate to high stress; noise level is quiet to moderate.
Physical Activities
Ability to work in front of a computer for extended periods of time.
Occasional movement around the office/campus.
Work Schedule This position requires employees to work onsite 8:00 am‑5:00 pm with occasional adjusted evening shifts. Staff may be expected to support student Hallmark, Tradition, and other programs throughout the year. The University of Denver and Student Affairs recognize the utilization of flexible work arrangements where these arrangements are operationally appropriate, and supervisor approved.
Application Deadline For consideration, please submit your application materials by 4:00 p.m. (MST) January 12, 2026.
Special Instructions Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number The salary grade for the position is 8.
Hourly Range The hourly range for this position is $24.00‑$25.19.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
Benefits The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass.
Please Include The Following Documents With Your Application
Resume
Cover Letter
The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.
All offers of employment are contingent upon satisfactory completion of a criminal history background check.
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Clerical Healthcare Administrative Specialist
role at
University of Denver .
At the University of Denver, Student Affairs is at the heart of the student journey—empowering every student to thrive academically, personally, and professionally. Rooted in DU’s signature 4D Experience, our division is committed to fostering holistic development through four dimensions: deepen intellect, develop wellbeing, discover character, and design careers and lives of purpose.
Our work reaches far beyond the classroom. Through dynamic, high-impact programs, services, and experiences offered at both the Denver Campus and the Kennedy Mountain Campus, we foster inclusive communities, promote health and wellness, cultivate exploration, engagement, and leadership, and develop a deep sense of belonging.
Position Summary The Clerical Healthcare Administrative Specialist provides a high standard of service excellence to both internal and external customers; interacts with patients to resolve patient issues and questions; demonstrates a commitment to the financial success of the HCC; demonstrates a commitment to the HCC as a whole by adherence to policies and procedures. The role includes registering patients, scheduling visits, performing computer tasks, scanning records, recording charges, collecting fees, maintaining provider schedules, billing, insurance advocacy, committee membership, student issue resolution, and routine clerical duties.
Coordinates and supports educational outreach programs and serves as liaison with various private, public, and university agencies.
This position summary is not designed to capture all activities, duties, or responsibilities required for this position. Responsibilities may change or new ones may be assigned at any time.
Essential Functions Patient Services
Interacts with patients, visitors, and HCC staff in a courteous manner, demonstrating initiative in meeting patient needs.
Maintains positive behaviors and attitudes; demonstrates commitment to interpersonal service toward patients, visitors, and co‑workers.
Schedules patient appointments efficiently and accurately according to practice protocols.
Prepares, updates, and maintains patient schedules, including confirming, rescheduling, and canceling appointments.
Coordinates patient flow and ensures immediate priorities such as registration, schedule changes, eligibility changes, and students presenting in crisis or medical urgency are satisfied.
Instructs patients on how to enter their information online through the secure web portal.
Notifies providers when a patient has canceled or rescheduled an appointment.
Administrative
Scans and updates patient’s electronic medical records, including specialist referrals, emergency room notes, and prescription requests.
Answers the telephone promptly and courteously; routes callers; takes complete and accurate messages and relays information with accuracy, courtesy, and speed.
Provides routine information via phone, e‑mail, and face‑to‑face; monitors patient needs in the reception area; maintains a neat, clean, and safe work area.
Performs clerical duties such as copying forms, mailing brochures, requests for records, letters, and other tasks upon request of the DAF and MBD.
Creates, implements, and oversees communications programs, internal or external, that effectively describe and promote DU HCC.
Medical Records
Ensures accuracy of CPT and ICD‑10 codes.
Maintains patient electronic medical records.
Ensures confidentiality of patient and institutional material in accordance with FERPA and HIPAA regulations.
Patient Billing
Ensures accuracy of CPT and ICD‑10 codes on patient visit according to the nature of the service rendered.
Answers staff questions related to billing and collection.
Generates patients’ bills for services rendered and records all collections.
Provides information and instruction to patients about charges and billing options.
Processes payments and the daily financial packet.
Tracks accounts receivable and aging of accounts and generates reminder notices accordingly.
This position works a minimum of one 10‑7 pm shift per week during the academic year.
Knowledge, Skills, And Abilities
Advanced written and verbal communication skills; interacts with students, faculty, staff, administrators, and community partners.
Experience writing educational content, memos, and reports.
Basic understanding of math.
Ability to manage and stay within a budget.
Expertise in quantitative and qualitative data analysis preferred.
Ability to concentrate on fine details amid constant interruption.
Excellent interpersonal skills and oral and written communication skills.
Ability to work independently, collaboratively, and with confidentiality.
Proficiency in Microsoft Office products.
Physical ability to type and perform simple motor tasks.
Required Qualifications
Associate’s Degree or 2‑5 years of customer service in a healthcare environment or related field.
Working knowledge of Microsoft Suite Products.
Knowledge of basic office equipment (phone, fax, copier, credit card machine, etc.).
Computer data entry experience; typing minimum 40 words/minute.
Working knowledge of medical billing and coding.
Preferred Qualifications
2‑5 years of customer service in a healthcare environment.
Bachelor’s Degree.
Experience in medical coding and terminology.
Experience with computerized data collection, billing and account tracking systems.
Experience in Electronic Medical Record software.
Exceptional interpersonal skills, exemplary written and oral communication skills, and strong organizational and time‑management abilities.
Ability to manage multiple projects simultaneously.
Ability to work effectively with diverse constituents.
Ability to handle sensitive and confidential information.
Working Environment
Standard office environment; unexpected interruptions occur often; moderate to high stress; noise level is quiet to moderate.
Physical Activities
Ability to work in front of a computer for extended periods of time.
Occasional movement around the office/campus.
Work Schedule This position requires employees to work onsite 8:00 am‑5:00 pm with occasional adjusted evening shifts. Staff may be expected to support student Hallmark, Tradition, and other programs throughout the year. The University of Denver and Student Affairs recognize the utilization of flexible work arrangements where these arrangements are operationally appropriate, and supervisor approved.
Application Deadline For consideration, please submit your application materials by 4:00 p.m. (MST) January 12, 2026.
Special Instructions Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number The salary grade for the position is 8.
Hourly Range The hourly range for this position is $24.00‑$25.19.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
Benefits The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass.
Please Include The Following Documents With Your Application
Resume
Cover Letter
The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.
All offers of employment are contingent upon satisfactory completion of a criminal history background check.
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