IT Helpdesk Specialist II - Customer-Focused Support

A leading medical school in Worcester is seeking an IT Technical Support Specialist II to deliver exceptional customer service, troubleshoot technical issues, and mentor colleagues. The ideal candidate will possess strong problem-solving skills, a passion for helping others, and experience with both Windows and MacOS systems. This role emphasizes effective communication and teamwork to enhance the user experience, making it essential to resolve issues through thoughtful engagement with students, faculty, and staff. #J-18808-Ljbffr