Float Health Brasil
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Intake Specialist
role at
Float Health Brasil
About Float Health Float is the full‑stack platform for specialty pharma home infusion. We’re on a mission to make healthcare safer, easier, and more efficient by connecting nurses to home medication visits—moving all care that doesn’t need a hospital to the home.
Having closed our Series A in 2023, we have successfully demonstrated multi‑state expansion and validated strong unit economics. We’ve facilitated over 45,000 patient visits and are scaling our platform, team, and operations to serve more geographies and patients.
The Role As an Intake Specialist, you will play a key role in our operations and customer success by managing new patient referrals and coordinating timely start‑of‑care visits. These visits are typically more urgent than routine healthcare appointments, so your ability to act quickly, communicate clearly, and manage details with precision will directly impact patient outcomes and satisfaction.
You will serve as a liaison between specialty pharmacies, nurses, and patients—leveraging technology platforms to ensure smooth coordination, timely staffing, and successful care delivery. This is an externally facing role that requires excellent organizational skills, strong attention to detail, and a proactive, solution‑oriented mindset.
Customer service is central to this position. As the first point of contact for patients, pharmacies, and nurses, you will represent Float Health with empathy, professionalism, and efficiency.
What You’ll Do
Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to start‑of‑care visits, including:
Collecting information from pharmacies and patients
Matching appropriate nurses to patients
Managing offers in our marketplace to ensure we pay the nurses a responsible rate
Onboarding patients to Float Health
Confirming logistics and schedules with all users to ensure a safe and seamless home visit
Responding to restaff and reschedule requests as they arise
Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMS
Respond to inbound phone calls, emails, chat, and SMS as well as initiating outbound
Work cross‑functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit‑related tasks are completed
Prioritize and coordinate multiple tasks simultaneously
Learn new processes and technology continuously
Develop and maintain positive relationships with peers at specialty pharmacies
Complete tasks related to pharmacy engagement as needed
Provide feedback to improve our technology and processes
Required Skills
Ability to utilize multiple technology platforms simultaneously
Ability to manage inbound communication while supporting other tasks
Ability to type 60 words per minute with high accuracy
Excellent critical thinking and problem‑solving abilities
Highly organized with excellent time‑management skills
Exceptional customer service skills
Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users
Ability to work effectively both independently and in a team environment
Preferred Experience
Proficiency in medical terminology and policies and prior experience in the healthcare industry is highly desirable
Previous infusion therapy, healthcare intake, or specialty pharmacy experience preferred
Previous startup experience is preferred
Location and Schedule This is a fully remote position based in the U.S. It is a full‑time role working 40 hours per week. Float operates in the PST time zone. Typical work hours are Sunday through Thursday 7 am–3 pm PST or 11 am–7 pm PST.
Benefits
Medical, dental, vision
401(k) matching
Unlimited PTO with minimum days
Paid parental leave
Phone & internet monthly stipend
Annual learning stipend
HSA & FSA
Voluntary life, accident, hospital, and critical illness insurance
Zero commute – work wherever you are (on or around U.S. hours)
Compensation The base salary for this role ranges from $48,000 to $50,000 with options. Individual compensation will be commensurate with experience and skills.
Culture We’re a Series‑A startup looking for individuals who are willing to grow with us and adapt to a fast‑paced, ever‑changing work environment. Float Health is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment.
Equal Opportunity Statement Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users. We are committed to creating an inclusive environment for all employees.
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Intake Specialist
role at
Float Health Brasil
About Float Health Float is the full‑stack platform for specialty pharma home infusion. We’re on a mission to make healthcare safer, easier, and more efficient by connecting nurses to home medication visits—moving all care that doesn’t need a hospital to the home.
Having closed our Series A in 2023, we have successfully demonstrated multi‑state expansion and validated strong unit economics. We’ve facilitated over 45,000 patient visits and are scaling our platform, team, and operations to serve more geographies and patients.
The Role As an Intake Specialist, you will play a key role in our operations and customer success by managing new patient referrals and coordinating timely start‑of‑care visits. These visits are typically more urgent than routine healthcare appointments, so your ability to act quickly, communicate clearly, and manage details with precision will directly impact patient outcomes and satisfaction.
You will serve as a liaison between specialty pharmacies, nurses, and patients—leveraging technology platforms to ensure smooth coordination, timely staffing, and successful care delivery. This is an externally facing role that requires excellent organizational skills, strong attention to detail, and a proactive, solution‑oriented mindset.
Customer service is central to this position. As the first point of contact for patients, pharmacies, and nurses, you will represent Float Health with empathy, professionalism, and efficiency.
What You’ll Do
Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to start‑of‑care visits, including:
Collecting information from pharmacies and patients
Matching appropriate nurses to patients
Managing offers in our marketplace to ensure we pay the nurses a responsible rate
Onboarding patients to Float Health
Confirming logistics and schedules with all users to ensure a safe and seamless home visit
Responding to restaff and reschedule requests as they arise
Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMS
Respond to inbound phone calls, emails, chat, and SMS as well as initiating outbound
Work cross‑functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit‑related tasks are completed
Prioritize and coordinate multiple tasks simultaneously
Learn new processes and technology continuously
Develop and maintain positive relationships with peers at specialty pharmacies
Complete tasks related to pharmacy engagement as needed
Provide feedback to improve our technology and processes
Required Skills
Ability to utilize multiple technology platforms simultaneously
Ability to manage inbound communication while supporting other tasks
Ability to type 60 words per minute with high accuracy
Excellent critical thinking and problem‑solving abilities
Highly organized with excellent time‑management skills
Exceptional customer service skills
Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users
Ability to work effectively both independently and in a team environment
Preferred Experience
Proficiency in medical terminology and policies and prior experience in the healthcare industry is highly desirable
Previous infusion therapy, healthcare intake, or specialty pharmacy experience preferred
Previous startup experience is preferred
Location and Schedule This is a fully remote position based in the U.S. It is a full‑time role working 40 hours per week. Float operates in the PST time zone. Typical work hours are Sunday through Thursday 7 am–3 pm PST or 11 am–7 pm PST.
Benefits
Medical, dental, vision
401(k) matching
Unlimited PTO with minimum days
Paid parental leave
Phone & internet monthly stipend
Annual learning stipend
HSA & FSA
Voluntary life, accident, hospital, and critical illness insurance
Zero commute – work wherever you are (on or around U.S. hours)
Compensation The base salary for this role ranges from $48,000 to $50,000 with options. Individual compensation will be commensurate with experience and skills.
Culture We’re a Series‑A startup looking for individuals who are willing to grow with us and adapt to a fast‑paced, ever‑changing work environment. Float Health is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment.
Equal Opportunity Statement Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users. We are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr