Advantage Technical
Customer Service Representative
Advantage Technical, Waltham, Massachusetts, United States, 02254
Be the Voice of the Customer - Customer Service Representative
Step into a pivotal role where your expertise and attention to detail help ensure every customer interaction is seamless and professional. As a
Customer Service Representative , you'll be the key liaison for both internal and external customers, managing orders, providing support, and acting as the voice of the customer to meet their equipment needs. This is a dynamic role for someone who thrives on problem‑solving, collaboration, and delivering top‑notch service.
Hours & Pay
Schedule:
100% onsite during training, transitioning to a hybrid schedule
Shift:
Standard business hours, Monday-Friday
Compensation:
$15.00 - $21.77/hour based on experience
What You’ll Do Every Day
Serve as the primary point of contact for customers, addressing inquiries and requests with professionalism and urgency
Process sales orders with a high degree of accuracy
Maintain and update the CRM system to ensure all customer information is current
Coordinate with internal departments (Order Fulfillment, Planning, Manufacturing, Finance, Shipping) to ensure timely delivery
Follow up on all transactions to confirm customer satisfaction
Provide professional phone support on incoming and outgoing calls
Meet personal and team KPIs for customer service performance
Work independently and proactively resolve issues
Support special projects as needed
Qualifications Minimum Requirements
High school diploma or GED equivalent
3-5 years of experience in a business environment; customer service experience preferred
Excellent written and verbal communication skills with a professional, positive demeanor
Strong multitasking, organizational, and prioritization skills
Familiarity with ERP and CRM systems and Microsoft Outlook applications
Close attention to detail and a strong work ethic
Preferred Qualifications
Experience with SAP ERP and Salesforce CRM
Prior experience in order processing or customer service in a technical or equipment‑focused environment
Benefits Enjoy a comprehensive benefits package designed to support your health, financial security, and work‑life balance. Benefits include medical, dental, and vision insurance; pet insurance; 401(k) retirement savings plan with company contributions; employee assistance program (EAP); commuter and parking accounts; employee discounts through People Perks; health savings account (HSA); AD&D insurance, and more.
Apply Today If you’re ready to deliver exceptional service, solve problems proactively, and be a key contributor to customer satisfaction,
click Apply Now
to join our team.
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
After you have applied, download our Staffmark Group WorkNOW App to receive real‑time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
Advantage Technical connects top‑talent in technology, engineering, and technical fields with forward‑looking companies.
Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E‑Verify employer.
By applying, you consent to receive AI‑generated and non‑AI‑generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
#J-18808-Ljbffr
Step into a pivotal role where your expertise and attention to detail help ensure every customer interaction is seamless and professional. As a
Customer Service Representative , you'll be the key liaison for both internal and external customers, managing orders, providing support, and acting as the voice of the customer to meet their equipment needs. This is a dynamic role for someone who thrives on problem‑solving, collaboration, and delivering top‑notch service.
Hours & Pay
Schedule:
100% onsite during training, transitioning to a hybrid schedule
Shift:
Standard business hours, Monday-Friday
Compensation:
$15.00 - $21.77/hour based on experience
What You’ll Do Every Day
Serve as the primary point of contact for customers, addressing inquiries and requests with professionalism and urgency
Process sales orders with a high degree of accuracy
Maintain and update the CRM system to ensure all customer information is current
Coordinate with internal departments (Order Fulfillment, Planning, Manufacturing, Finance, Shipping) to ensure timely delivery
Follow up on all transactions to confirm customer satisfaction
Provide professional phone support on incoming and outgoing calls
Meet personal and team KPIs for customer service performance
Work independently and proactively resolve issues
Support special projects as needed
Qualifications Minimum Requirements
High school diploma or GED equivalent
3-5 years of experience in a business environment; customer service experience preferred
Excellent written and verbal communication skills with a professional, positive demeanor
Strong multitasking, organizational, and prioritization skills
Familiarity with ERP and CRM systems and Microsoft Outlook applications
Close attention to detail and a strong work ethic
Preferred Qualifications
Experience with SAP ERP and Salesforce CRM
Prior experience in order processing or customer service in a technical or equipment‑focused environment
Benefits Enjoy a comprehensive benefits package designed to support your health, financial security, and work‑life balance. Benefits include medical, dental, and vision insurance; pet insurance; 401(k) retirement savings plan with company contributions; employee assistance program (EAP); commuter and parking accounts; employee discounts through People Perks; health savings account (HSA); AD&D insurance, and more.
Apply Today If you’re ready to deliver exceptional service, solve problems proactively, and be a key contributor to customer satisfaction,
click Apply Now
to join our team.
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
After you have applied, download our Staffmark Group WorkNOW App to receive real‑time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
Advantage Technical connects top‑talent in technology, engineering, and technical fields with forward‑looking companies.
Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E‑Verify employer.
By applying, you consent to receive AI‑generated and non‑AI‑generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
#J-18808-Ljbffr