Genesis10
Genesis10 is currently seeking a Production/Technical Support with our client in the financial industry located in Richmond, VA and Chandler, AZ. This is a 12+ month contract position.
Responsibilities
Lead real-time incident response efforts for high-impact technology disruptions
Facilitate cross-functional bridge calls and coordinate resolution teams
Create and send stakeholder communications related to technology incidents
Assess incident severity, business impact, and root cause using monitoring tools and system logs
Provide timely, accurate updates to stakeholders and executive leadership
Document incident timelines, actions taken, and resolution outcomes
Ensure compliance with incident management policies and governance standards
Collaborate with application owners, infrastructure teams, and support functions to restore services
Drive post-incident reviews and contribute to continuous improvement initiatives
Maintain readiness for 24/7 support and escalation protocols
Requirements
Proven experience in enterprise-level incident management or technology operations
Strong understanding of IT service management (ITSM) principles and practices
Proficiency with incident tracking and collaboration tools (e.g., ServiceNow, JIRA, Microsoft Teams)
Ability to interpret technical data and communicate clearly to non-technical audiences
Excellent verbal and written communication skills, including executive-level reporting
Strong organizational skills and ability to manage multiple priorities under pressure
Proficient in Microsoft 365 Suite (Excel, Word, PowerPoint, Outlook)
ITIL Foundation certification or equivalent
Experience in financial services or other regulated industries
Exposure to enterprise monitoring platforms and analytics tools
Ability to lead cross-functional teams in a matrixed environment
Comfortable working across time zones and supporting global operations
High emotional intelligence and situational awareness during crisis events
Passion for operational excellence and continuous improvement
Project management experience, excel as well
Pay range: $28.08 - $36.08
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
About Genesis10 Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Responsibilities
Lead real-time incident response efforts for high-impact technology disruptions
Facilitate cross-functional bridge calls and coordinate resolution teams
Create and send stakeholder communications related to technology incidents
Assess incident severity, business impact, and root cause using monitoring tools and system logs
Provide timely, accurate updates to stakeholders and executive leadership
Document incident timelines, actions taken, and resolution outcomes
Ensure compliance with incident management policies and governance standards
Collaborate with application owners, infrastructure teams, and support functions to restore services
Drive post-incident reviews and contribute to continuous improvement initiatives
Maintain readiness for 24/7 support and escalation protocols
Requirements
Proven experience in enterprise-level incident management or technology operations
Strong understanding of IT service management (ITSM) principles and practices
Proficiency with incident tracking and collaboration tools (e.g., ServiceNow, JIRA, Microsoft Teams)
Ability to interpret technical data and communicate clearly to non-technical audiences
Excellent verbal and written communication skills, including executive-level reporting
Strong organizational skills and ability to manage multiple priorities under pressure
Proficient in Microsoft 365 Suite (Excel, Word, PowerPoint, Outlook)
ITIL Foundation certification or equivalent
Experience in financial services or other regulated industries
Exposure to enterprise monitoring platforms and analytics tools
Ability to lead cross-functional teams in a matrixed environment
Comfortable working across time zones and supporting global operations
High emotional intelligence and situational awareness during crisis events
Passion for operational excellence and continuous improvement
Project management experience, excel as well
Pay range: $28.08 - $36.08
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
About Genesis10 Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr