ASPCA
Summary
Are you passionate about helping animals in need and eager to advance the field of animal welfare? Do you thrive in a dynamic, complex, highly collaborative environment? If so, the role of Manager, Care & Enrichment at the ASPCA's new Recovery & Rehabilitation Center (R&R Center) in Pawling, NY might be right for you!
Who We Are The R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medical care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD.
What You'll Do The individual in this role is responsible for overseeing the R&R Center's team of Care & Enrichment Technicians (CETs), developing, implementing and overseeing daily monitoring processes, meticulous data collection, and ample and open communication within and between teams. The successful candidate has strong organizational and leadership skills, a positive attitude, and is a model of resilience and adaptability. The Manager, Care & Enrichment is highly collaborative, continually working with colleagues in behavior and veterinary to ensure each animal has holistic and individualized care.
Team Structure
The Manager, Care & Enrichment reports directly to the Senior Manager, Care & Enrichment and has 8-9 direct reports.
Location and Schedule
This position is an on-site role and reports to the Recovery & Rehabilitation Center in Pawling, NY.
Working hours are 7 a.m. – 7 p.m., including at least one weekend day. Flexibility for evenings, weekends, and holidays is required.
Ability to travel up to 10% of the time.
Compensation Target salary range: $68,000 – $73,000 annually. The range may be adjusted based on experience, performance, and market factors.
Benefits
Affordable health coverage, including medical, employer‑paid dental, and optional vision coverage.
Flexible time off: vacation, sick, bereavement, paid parental leave, 10 company holidays, and personal time.
Competitive financial incentives and retirement savings, including a 401(k) plan with 4% match and an additional 4% contribution.
Robust professional development opportunities: classes, on‑the‑job training, coaching, mentorship, internal mobility, and field support.
For more information on benefits, visit our website.
Responsibilities
Maintain working knowledge of all daily protocols and regulatory requirements, ensuring accurate records of compliance.
Oversee cleaning, prepping of animal holding areas, enrichment, feeding, and watering to meet daily needs.
Arrange daily care and enrichment tasks to optimize workflow and efficiency.
Provide consistent floor management, supporting technicians with hands‑on guidance and assistance to maintain high‑quality care.
Assist in training and overseeing volunteers performing animal‑related tasks, communicating respect and gratitude.
Collaborate with behavior and veterinary teams to ensure open communication, excellent care, and close monitoring of every animal.
Problem‑solve with technicians, taking initiative to address day‑to‑day issues.
Give continual feedback to senior management to improve processes and minimize barriers to efficient work.
Contribute to development and refinement of daily care SOPs, representing technician interests and ensuring integration with behavior and veterinary teams.
Audit data entered by technicians daily to ensure accuracy and legal readiness.
Coordinate animal movement into and out of the shelter to minimize stress.
Perform repeated checks of holding areas, spot cleaning, feeding, watering, and enrichment, with appropriate delegation.
Lead team huddles to assess progress, identify support needs, and adjust plans.
Develop and execute strategies to keep equipment and supplies organized, located, and in good repair.
Monitor inventory of supplies, requesting replacements before depletion.
Conduct daily rounds to ensure animals are in appropriate enclosures and evaluate enclosure conditions.
Explain protocols clearly to technicians, ensuring buy‑in and correct usage.
Serve as an active floor lead, monitoring workflow and stepping in to assist as needed.
Oversee technicians’ daily cleaning, handling, enrichment, monitoring, and documentation.
Provide regular training and keep the team updated on field advances and protocols.
Assist technicians with daily care and protocol adherence.
Deliver instant, kind feedback and coaching when performance deficiencies arise.
Ensure team follows SOPs and set clear, achievable goals.
Address conflict and concerns promptly, ensuring respectful, productive conversations.
Delegate for growth, giving reports stretch opportunities.
Monitor and evaluate performance, providing coaching, feedback, and formal appraisals.
Assess staffing levels and training needs; report to senior director regularly.
Recognize team accomplishments and provide engagement opportunities.
Attend and contribute to R&R Center and ASPCA meetings.
Track and report time worked, time off, and expenses accurately.
Review time‑off requests and weekly hours for technicians.
Steward R&R Center assets responsibly.
Education and Work Experience
High School Diploma or GED required; B.S. or B.A. preferred.
Minimum one year of experience leading a team.
At least two years of experience working in an animal shelter in a hands‑on role.
Fear Free Shelter Program certification (≈5 hrs) required or to be completed within 60 days of hire.
Languages
English (Required)
Qualifications
Valid driver’s license and ability to pass a motor‑vehicle history check.
Fluent in MS Word, Excel, and PowerPoint (plus any additional tools).
Familiarity with shelter software systems or Salesforce.
Experience with Airtable or project‑management systems.
Experience with Canva or other design software.
Excellent written and oral communication skills.
Ability to witness animals suffering with mental or physical issues.
Comfortable with humane euthanasia, in theory and practice.
Concern for safety and well‑being of self, animals, and others, especially under stress.
Fosters collaboration and builds strong, trusting relationships.
Shares knowledge, skills, and expertise generously.
Shows genuine interest in others’ ideas and expertise.
Proactively problem‑solves and takes initiative.
Flexible and adapts to changes, supporting others.
Resilient; recovers quickly from setbacks.
Strong and adaptable people leader.
Has coaching styles tailored to diverse individuals.
Cultivates a climate that solicits, encourages, values, and respects diverse perspectives.
Sets a clear direction and inspires others toward shared goals.
Sets high standards with transparency, integrity, honesty, and strong ethics.
Unafraid of hard conversations and approaches them openly, quickly, and kindly.
Views conflict as generative, using disagreement for innovation, better communication, and stronger relationships.
Values training and education for self and team, ensuring ample learning opportunities.
Work in diverse environments, including indoor and outdoor conditions, wet or uneven surfaces, extreme temperatures, and precipitation.
Work in noisy environments.
Handles chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects.
Physically demands standing, walking, bending, squatting, or kneeling for extended periods.
Can lift and carry animals (50 lb unassisted, 100 lb with assistance) and equipment such as food bags, bedding, and cleaning supplies.
Can restrain and handle animals safely and humanely, especially in stressful situations.
Can wear appropriate personal protective equipment, including coveralls, respirators or face masks, and booties.
Stay Connected – Join Our Talent Community If you are interested in joining our team but do not see a position listed that fits your experience or interests, please visit our website to join our Talent Community and stay connected to future opportunities.
Equal Employment Opportunity The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other protected characteristic. Applicants with disabilities may be entitled to a reasonable accommodation under the ADA and applicable laws.
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Who We Are The R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medical care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD.
What You'll Do The individual in this role is responsible for overseeing the R&R Center's team of Care & Enrichment Technicians (CETs), developing, implementing and overseeing daily monitoring processes, meticulous data collection, and ample and open communication within and between teams. The successful candidate has strong organizational and leadership skills, a positive attitude, and is a model of resilience and adaptability. The Manager, Care & Enrichment is highly collaborative, continually working with colleagues in behavior and veterinary to ensure each animal has holistic and individualized care.
Team Structure
The Manager, Care & Enrichment reports directly to the Senior Manager, Care & Enrichment and has 8-9 direct reports.
Location and Schedule
This position is an on-site role and reports to the Recovery & Rehabilitation Center in Pawling, NY.
Working hours are 7 a.m. – 7 p.m., including at least one weekend day. Flexibility for evenings, weekends, and holidays is required.
Ability to travel up to 10% of the time.
Compensation Target salary range: $68,000 – $73,000 annually. The range may be adjusted based on experience, performance, and market factors.
Benefits
Affordable health coverage, including medical, employer‑paid dental, and optional vision coverage.
Flexible time off: vacation, sick, bereavement, paid parental leave, 10 company holidays, and personal time.
Competitive financial incentives and retirement savings, including a 401(k) plan with 4% match and an additional 4% contribution.
Robust professional development opportunities: classes, on‑the‑job training, coaching, mentorship, internal mobility, and field support.
For more information on benefits, visit our website.
Responsibilities
Maintain working knowledge of all daily protocols and regulatory requirements, ensuring accurate records of compliance.
Oversee cleaning, prepping of animal holding areas, enrichment, feeding, and watering to meet daily needs.
Arrange daily care and enrichment tasks to optimize workflow and efficiency.
Provide consistent floor management, supporting technicians with hands‑on guidance and assistance to maintain high‑quality care.
Assist in training and overseeing volunteers performing animal‑related tasks, communicating respect and gratitude.
Collaborate with behavior and veterinary teams to ensure open communication, excellent care, and close monitoring of every animal.
Problem‑solve with technicians, taking initiative to address day‑to‑day issues.
Give continual feedback to senior management to improve processes and minimize barriers to efficient work.
Contribute to development and refinement of daily care SOPs, representing technician interests and ensuring integration with behavior and veterinary teams.
Audit data entered by technicians daily to ensure accuracy and legal readiness.
Coordinate animal movement into and out of the shelter to minimize stress.
Perform repeated checks of holding areas, spot cleaning, feeding, watering, and enrichment, with appropriate delegation.
Lead team huddles to assess progress, identify support needs, and adjust plans.
Develop and execute strategies to keep equipment and supplies organized, located, and in good repair.
Monitor inventory of supplies, requesting replacements before depletion.
Conduct daily rounds to ensure animals are in appropriate enclosures and evaluate enclosure conditions.
Explain protocols clearly to technicians, ensuring buy‑in and correct usage.
Serve as an active floor lead, monitoring workflow and stepping in to assist as needed.
Oversee technicians’ daily cleaning, handling, enrichment, monitoring, and documentation.
Provide regular training and keep the team updated on field advances and protocols.
Assist technicians with daily care and protocol adherence.
Deliver instant, kind feedback and coaching when performance deficiencies arise.
Ensure team follows SOPs and set clear, achievable goals.
Address conflict and concerns promptly, ensuring respectful, productive conversations.
Delegate for growth, giving reports stretch opportunities.
Monitor and evaluate performance, providing coaching, feedback, and formal appraisals.
Assess staffing levels and training needs; report to senior director regularly.
Recognize team accomplishments and provide engagement opportunities.
Attend and contribute to R&R Center and ASPCA meetings.
Track and report time worked, time off, and expenses accurately.
Review time‑off requests and weekly hours for technicians.
Steward R&R Center assets responsibly.
Education and Work Experience
High School Diploma or GED required; B.S. or B.A. preferred.
Minimum one year of experience leading a team.
At least two years of experience working in an animal shelter in a hands‑on role.
Fear Free Shelter Program certification (≈5 hrs) required or to be completed within 60 days of hire.
Languages
English (Required)
Qualifications
Valid driver’s license and ability to pass a motor‑vehicle history check.
Fluent in MS Word, Excel, and PowerPoint (plus any additional tools).
Familiarity with shelter software systems or Salesforce.
Experience with Airtable or project‑management systems.
Experience with Canva or other design software.
Excellent written and oral communication skills.
Ability to witness animals suffering with mental or physical issues.
Comfortable with humane euthanasia, in theory and practice.
Concern for safety and well‑being of self, animals, and others, especially under stress.
Fosters collaboration and builds strong, trusting relationships.
Shares knowledge, skills, and expertise generously.
Shows genuine interest in others’ ideas and expertise.
Proactively problem‑solves and takes initiative.
Flexible and adapts to changes, supporting others.
Resilient; recovers quickly from setbacks.
Strong and adaptable people leader.
Has coaching styles tailored to diverse individuals.
Cultivates a climate that solicits, encourages, values, and respects diverse perspectives.
Sets a clear direction and inspires others toward shared goals.
Sets high standards with transparency, integrity, honesty, and strong ethics.
Unafraid of hard conversations and approaches them openly, quickly, and kindly.
Views conflict as generative, using disagreement for innovation, better communication, and stronger relationships.
Values training and education for self and team, ensuring ample learning opportunities.
Work in diverse environments, including indoor and outdoor conditions, wet or uneven surfaces, extreme temperatures, and precipitation.
Work in noisy environments.
Handles chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects.
Physically demands standing, walking, bending, squatting, or kneeling for extended periods.
Can lift and carry animals (50 lb unassisted, 100 lb with assistance) and equipment such as food bags, bedding, and cleaning supplies.
Can restrain and handle animals safely and humanely, especially in stressful situations.
Can wear appropriate personal protective equipment, including coveralls, respirators or face masks, and booties.
Stay Connected – Join Our Talent Community If you are interested in joining our team but do not see a position listed that fits your experience or interests, please visit our website to join our Talent Community and stay connected to future opportunities.
Equal Employment Opportunity The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other protected characteristic. Applicants with disabilities may be entitled to a reasonable accommodation under the ADA and applicable laws.
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