KeyBank
Sr. Client Manager, Institutional Healthcare Payments
KeyBank, Buffalo, New York, United States, 14266
Job Summary
As an integral member of the Commercial Bank Institutional Healthcare Payments team, this role collaborates to acquire, expand, and retain business clients with their cash management needs. The position serves as the first point of contact for customer service needs, inquiries, or problems, ensuring clients receive a full and effective client experience.
Location 127 Public Square, Cleveland, Ohio
Essential Functions
Collaborate with partners to expand and retain business and commercial clients
Maintain and manage cash management services, including project completion and tracking (e.g., product/service updates, new service introductions, compliance projects)
Prepare, deliver, and review agreements
Adhere to all Risk policies and procedures, including QV and Risk Testing initiatives
Conduct research to support ongoing client needs
Generate cross‑sell leads and participate in regular bank initiatives
Partner with internal stakeholders to address complex client needs
Make timely, risk‑aware decisions and take ownership of outcomes
Set clear objectives, define priorities, and manage time effectively
Analyze information from various sources to draw conclusions and develop solutions
Adhere to and support Key’s compliance culture
Perform other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Comply with all KeyBank policies and procedures, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key
Education
Bachelor’s Degree or equivalent experience (required)
Work Experience
3+ years of cash management experience (required)
3+ years of Commercial Banking experience (preferred)
Licenses and Certifications
Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) (preferred)
Key Skills
Expertise in treasury/cash management products and services
Manages service updates, compliance projects, and new service rollouts
Demonstrated success in managing client needs and inquiries
Strong verbal and written communication for client engagement
Identifies cross‑sell opportunities and contributes to bank initiatives
Analyzes information to resolve complex client issues
Makes timely, risk‑aware decisions and takes ownership of outcomes
Works effectively with internal partners to support business growth
Prepares, delivers, and reviews client agreements
Sets priorities and manages workload effectively
Ensures accuracy and follow‑through in client support
Comfortable presenting to clients and internal stakeholders
Adheres to risk policies and supports testing initiatives
Ability to interpret data and develop client‑focused solutions
Skilled in Microsoft Office (Word, Excel, PowerPoint)
Core Competencies
All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct
Physical Demands
General Office – prolonged sitting; frequent use of PC/laptop; occasional lifting (backpacks or computer bags up to 10 lbs)
Travel
Occasional travel, including overnight stays
Driving Requirements
Occasional operation of a motor vehicle with a valid driver's license
Work Location Category
Hybrid (3+ days) if located near a KeyBank office
Remote possible if no KeyBank office within an hour
Compensation & Benefits This position is eligible to earn a base salary in the range of $68,000.00 – $103,000.00 annually, with eligibility for incentive compensation subject to performance. For a full list of benefits, please click the link below.
Equal Opportunity Employer Statement KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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Location 127 Public Square, Cleveland, Ohio
Essential Functions
Collaborate with partners to expand and retain business and commercial clients
Maintain and manage cash management services, including project completion and tracking (e.g., product/service updates, new service introductions, compliance projects)
Prepare, deliver, and review agreements
Adhere to all Risk policies and procedures, including QV and Risk Testing initiatives
Conduct research to support ongoing client needs
Generate cross‑sell leads and participate in regular bank initiatives
Partner with internal stakeholders to address complex client needs
Make timely, risk‑aware decisions and take ownership of outcomes
Set clear objectives, define priorities, and manage time effectively
Analyze information from various sources to draw conclusions and develop solutions
Adhere to and support Key’s compliance culture
Perform other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Comply with all KeyBank policies and procedures, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key
Education
Bachelor’s Degree or equivalent experience (required)
Work Experience
3+ years of cash management experience (required)
3+ years of Commercial Banking experience (preferred)
Licenses and Certifications
Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) (preferred)
Key Skills
Expertise in treasury/cash management products and services
Manages service updates, compliance projects, and new service rollouts
Demonstrated success in managing client needs and inquiries
Strong verbal and written communication for client engagement
Identifies cross‑sell opportunities and contributes to bank initiatives
Analyzes information to resolve complex client issues
Makes timely, risk‑aware decisions and takes ownership of outcomes
Works effectively with internal partners to support business growth
Prepares, delivers, and reviews client agreements
Sets priorities and manages workload effectively
Ensures accuracy and follow‑through in client support
Comfortable presenting to clients and internal stakeholders
Adheres to risk policies and supports testing initiatives
Ability to interpret data and develop client‑focused solutions
Skilled in Microsoft Office (Word, Excel, PowerPoint)
Core Competencies
All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct
Physical Demands
General Office – prolonged sitting; frequent use of PC/laptop; occasional lifting (backpacks or computer bags up to 10 lbs)
Travel
Occasional travel, including overnight stays
Driving Requirements
Occasional operation of a motor vehicle with a valid driver's license
Work Location Category
Hybrid (3+ days) if located near a KeyBank office
Remote possible if no KeyBank office within an hour
Compensation & Benefits This position is eligible to earn a base salary in the range of $68,000.00 – $103,000.00 annually, with eligibility for incentive compensation subject to performance. For a full list of benefits, please click the link below.
Equal Opportunity Employer Statement KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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