Albany Med Health System
Pre‑Service Rep I – Albany Med Health System
Join our Patient Engagement Center to manage registration, scheduling, and insurance information for complex patients in a day shift environment.
Pay Range $40,495.10 – $52,643.64 per year (based on skills and experience).
Location & Shift Patient Engagement Center – Day shift, United States.
Essential Duties and Responsibilities
Responsible for registration and scheduling process for complex patients.
Responsible for updating the system with registration, scheduling and insurance information.
Prepares patient disability and out of work / school paperwork.
Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
Works in multiple systems during patient‑facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
Understands the practice and hospital strategic plan.
Supports plans, policy and procedures, and initiatives within scope of department expectations and role.
Represents AMC and supports the ideals and principles of the department, the Practice, the Hospital and the Center.
Exemplifies Albany Med CARES guiding principles.
Is a champion to ensure an optimal patient experience.
Understands and promotes patient and employee safety as the top priority.
Promotes a safe environment and promptly reports issues.
Understands patient safety goals.
Qualifications
High School Diploma/G.E.D. – required.
2‑3 years office experience or one year related experience in a medical practice – preferred.
Experience using an electronic health record and Microsoft Office – a plus.
Excellent customer service skills.
Ability to multi‑task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem‑solve; ability to escalate issues as needed.
Strong teamwork skills and work ethic.
Role & Information Security This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by federal and New York State statutes. Workforce members will ensure that access is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose; reasonable efforts consistent with Albany Med Health System policies and standards will be made to protect information from unauthorized access and modification.
Equal Opportunity Employer Albany Med Health System is an equal opportunity employer. We celebrate diversity and are committed to an inclusive work environment.
Seniority Level Entry Level
Employment Type Full‑time
Job Function Customer Service
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Pay Range $40,495.10 – $52,643.64 per year (based on skills and experience).
Location & Shift Patient Engagement Center – Day shift, United States.
Essential Duties and Responsibilities
Responsible for registration and scheduling process for complex patients.
Responsible for updating the system with registration, scheduling and insurance information.
Prepares patient disability and out of work / school paperwork.
Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
Works in multiple systems during patient‑facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
Understands the practice and hospital strategic plan.
Supports plans, policy and procedures, and initiatives within scope of department expectations and role.
Represents AMC and supports the ideals and principles of the department, the Practice, the Hospital and the Center.
Exemplifies Albany Med CARES guiding principles.
Is a champion to ensure an optimal patient experience.
Understands and promotes patient and employee safety as the top priority.
Promotes a safe environment and promptly reports issues.
Understands patient safety goals.
Qualifications
High School Diploma/G.E.D. – required.
2‑3 years office experience or one year related experience in a medical practice – preferred.
Experience using an electronic health record and Microsoft Office – a plus.
Excellent customer service skills.
Ability to multi‑task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem‑solve; ability to escalate issues as needed.
Strong teamwork skills and work ethic.
Role & Information Security This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by federal and New York State statutes. Workforce members will ensure that access is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose; reasonable efforts consistent with Albany Med Health System policies and standards will be made to protect information from unauthorized access and modification.
Equal Opportunity Employer Albany Med Health System is an equal opportunity employer. We celebrate diversity and are committed to an inclusive work environment.
Seniority Level Entry Level
Employment Type Full‑time
Job Function Customer Service
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