Together Credit Union
Senior Card Operations Specialist
Together Credit Union, Saint Louis, Missouri, United States, 63146
Job Title:
Senior Card Operations Specialist
Reports To:
Manager, Card Services
Positions Supervised:
N/A
FLSA Status:
Non‑Exempt
Job Summary The Senior Card Operations Specialist helps manage relationships with members, vendors, and partners, ensuring that performance standards are met and contracts are adhered to. The role performs necessary maintenance and functions to support positive credit, debit, and online banking experiences. It assists the Manager, Card Services in monitoring credit and debit card portfolios, helps ensure seamless execution of card‑related projects, and addresses operational challenges as needed. The position also helps manage day‑to‑day operations, optimizes processes and procedures to enhance workflow, improves service delivery, and supports compliance with regulatory standards. Additionally, the role is responsible for accounting entries of products as needed and explains and promotes all card products and services.
Job Responsibilities The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job‑related tasks other than those specifically stated in this description.
Participates in card‑related projects, and contributes insight during the coordination of new technologies with applicable internal departments as assigned by the Card Services Manager
Owns the accuracy and integrity of card portfolio data; reviews daily reporting and performs file maintenance to ensure accuracy of card portfolio data
Administers and governs user profile controls for debit/credit card systems and related programs, ensuring compliance and security standards
Maintains and updates departmental procedures to ensure accuracy, consistency, and alignment with current operational practices
Supports team development by assisting with card‑related training sessions and contributing to training materials that strengthen team capability
Analyzes and improves card operations processes and workflows to drive efficiency, minimize risk, and enhance the member experience
Partners with the Card Services Manager with product and department audits to help address procedural errors, identify possible gaps, determine solutions, and provide responses
Generates and interprets monthly, quarterly, and annual reporting from the card system for leadership and internal stakeholders, management, providing actionable insights
Serves as a subject matter expert on core applications and card‑related enhancements; actively offers feedback and recommendations
Oversees inventory management for plastic (card) stock and inserts, ensuring timely fulfillment and operational continuity
Delivers peer and specialized support on higher‑complexity operational tasks to ensure continuity, accuracy, and effective resolution on complex member issues
Required Qualifications An equivalent combination of education, training, and experience will be considered.
High school diploma or equivalent
3+ years of similar experience in a banking environment
2+ years of previous experience working with debit and credit card products
Preferred Qualifications
5+ years of related experience
2+ years of previous experience in project management
Knowledge, Skills, and Abilities (KSA’s) A representation of the knowledge, skills, and abilities necessary to perform this job competently.
Knowledge of debit and credit card products, systems, and common card‑related processes
Skilled in problem‑solving and using sound judgment to resolve issues and improve processes
Skilled in communicating clearly—both in writing and in conversation—to support effective collaboration with members, peers, and partners
Skilled in working independently, taking ownership of tasks, and following through with minimal supervision
Skilled in organizing work, managing competing priorities, and meeting deadlines in a fast‑paced environment
Ability to build positive working relationships and interact with courtesy, professionalism, and respect
Skilled in using Microsoft Office applications, especially Excel, PowerPoint, and Teams
Ability to maintain accuracy and attention to detail while managing day‑to‑day responsibilities
Environment or Atmospheric Conditions
Flexible remote or hybrid (combination of remote & onsite) work environment; requires regular use of online tools, systems, and collaboration platforms
Physical Abilities The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to work at a computer in a stationary position for up to 8 hours per day
Ability to occasionally carry light materials (e.g., laptop, presentation materials)
Ability to travel for business by car or air and stay in public accommodations as needed
Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military or veteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non‑discrimination and dedicated to providing a positive discrimination‑free work environment.
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Senior Card Operations Specialist
Reports To:
Manager, Card Services
Positions Supervised:
N/A
FLSA Status:
Non‑Exempt
Job Summary The Senior Card Operations Specialist helps manage relationships with members, vendors, and partners, ensuring that performance standards are met and contracts are adhered to. The role performs necessary maintenance and functions to support positive credit, debit, and online banking experiences. It assists the Manager, Card Services in monitoring credit and debit card portfolios, helps ensure seamless execution of card‑related projects, and addresses operational challenges as needed. The position also helps manage day‑to‑day operations, optimizes processes and procedures to enhance workflow, improves service delivery, and supports compliance with regulatory standards. Additionally, the role is responsible for accounting entries of products as needed and explains and promotes all card products and services.
Job Responsibilities The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job‑related tasks other than those specifically stated in this description.
Participates in card‑related projects, and contributes insight during the coordination of new technologies with applicable internal departments as assigned by the Card Services Manager
Owns the accuracy and integrity of card portfolio data; reviews daily reporting and performs file maintenance to ensure accuracy of card portfolio data
Administers and governs user profile controls for debit/credit card systems and related programs, ensuring compliance and security standards
Maintains and updates departmental procedures to ensure accuracy, consistency, and alignment with current operational practices
Supports team development by assisting with card‑related training sessions and contributing to training materials that strengthen team capability
Analyzes and improves card operations processes and workflows to drive efficiency, minimize risk, and enhance the member experience
Partners with the Card Services Manager with product and department audits to help address procedural errors, identify possible gaps, determine solutions, and provide responses
Generates and interprets monthly, quarterly, and annual reporting from the card system for leadership and internal stakeholders, management, providing actionable insights
Serves as a subject matter expert on core applications and card‑related enhancements; actively offers feedback and recommendations
Oversees inventory management for plastic (card) stock and inserts, ensuring timely fulfillment and operational continuity
Delivers peer and specialized support on higher‑complexity operational tasks to ensure continuity, accuracy, and effective resolution on complex member issues
Required Qualifications An equivalent combination of education, training, and experience will be considered.
High school diploma or equivalent
3+ years of similar experience in a banking environment
2+ years of previous experience working with debit and credit card products
Preferred Qualifications
5+ years of related experience
2+ years of previous experience in project management
Knowledge, Skills, and Abilities (KSA’s) A representation of the knowledge, skills, and abilities necessary to perform this job competently.
Knowledge of debit and credit card products, systems, and common card‑related processes
Skilled in problem‑solving and using sound judgment to resolve issues and improve processes
Skilled in communicating clearly—both in writing and in conversation—to support effective collaboration with members, peers, and partners
Skilled in working independently, taking ownership of tasks, and following through with minimal supervision
Skilled in organizing work, managing competing priorities, and meeting deadlines in a fast‑paced environment
Ability to build positive working relationships and interact with courtesy, professionalism, and respect
Skilled in using Microsoft Office applications, especially Excel, PowerPoint, and Teams
Ability to maintain accuracy and attention to detail while managing day‑to‑day responsibilities
Environment or Atmospheric Conditions
Flexible remote or hybrid (combination of remote & onsite) work environment; requires regular use of online tools, systems, and collaboration platforms
Physical Abilities The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to work at a computer in a stationary position for up to 8 hours per day
Ability to occasionally carry light materials (e.g., laptop, presentation materials)
Ability to travel for business by car or air and stay in public accommodations as needed
Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military or veteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non‑discrimination and dedicated to providing a positive discrimination‑free work environment.
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