Concierge Elite
Veterinary Customer Service Representative - MVAH
Concierge Elite, Reno, Nevada, United States, 89550
Join Our Front Desk Team in West Reno!
We’re growing and looking to add a full-time Customer Service Representative (CSR) to the Monte Vista Animal Hospital team.
Pay:
$15–$20/hr DOE
Do you love connecting with people and making a difference in their day? At Monte Vista Animal Hospital, our CSRs do more than answer phones — they’re the warm, steady presence that helps clients feel supported from the moment they walk in (or call in). If you're looking for a role where your communication skills and compassion are truly valued, this might be the perfect fit.
We’re a privately owned, AAHA‑accredited small animal practice in West Reno, proud to provide high‑quality veterinary care in a supportive, collaborative environment. Our team works hard, supports one another, and genuinely enjoys coming to work — and we’re looking for someone who shares that mindset.
Why Work With Us
Privately owned (not corporate)
AAHA‑accredited hospital with a focus on quality and consistency Monday–Friday day shifts only
No nights, weekends, or holiday hours
Friendly, experienced team that communicates and collaborates
Beautiful, modern facility in Northwest Reno
What You’ll Do
Greet clients and pets warmly in person and over the phone
Schedule appointments, manage communications, and answer questions
Handle check‑ins, check‑outs, and payment processing
Maintain accurate client and patient records
Support smooth clinic operations in collaboration with the medical team
Create a positive, calm experience for every client and pet
What We’re Looking For Required:
Previous customer service experience (veterinary or medical setting preferred)
Excellent communication and multitasking skills
Friendly, professional demeanor and ability to remain calm under pressure
Comfortable with computers, phone systems, and digital records
Detail‑oriented, organized, and proactive
High school diploma or equivalent
Preferred:
Experience in a veterinary or animal care setting
Familiarity with veterinary software (IDEXX Neo or similar)
What You’ll Get
401(k) with company match
Paid time off (PTO) and 7 paid holidays
Health benefits stipend through QSEHRA
Annual uniform allowance
$500 personal pet care stipend
20% discount on services; cost + 10% on products
Free IDEXX lab work for personal pets
On‑the‑job training and continued professional growth
About Us Monte Vista Animal Hospital is deeply rooted in the Reno community. Our founder and owner, Dr. Moore, grew up in the area and returned with a clear mission: to serve the pets and people of Reno with high‑quality, compassionate care.
We prioritize excellent patient care — but just as importantly, we believe in creating a workplace where people genuinely enjoy coming to work. Our team is made up of experienced professionals who value kindness, consistency, and communication, and we’re looking for someone who shares those values.
How to Apply Please submit your resume and a brief cover letter sharing why this role speaks to you. We’re excited to meet someone ready to become a welcoming and essential part of our team.
Job Type Full‑time
Benefits
401(k)
401(k) matching
Employee discount
Flexible schedule
Paid time off
Schedule
8 hour shift
Day shift
Monday to Friday
No nights
No weekends
Work Location In person
#J-18808-Ljbffr
Pay:
$15–$20/hr DOE
Do you love connecting with people and making a difference in their day? At Monte Vista Animal Hospital, our CSRs do more than answer phones — they’re the warm, steady presence that helps clients feel supported from the moment they walk in (or call in). If you're looking for a role where your communication skills and compassion are truly valued, this might be the perfect fit.
We’re a privately owned, AAHA‑accredited small animal practice in West Reno, proud to provide high‑quality veterinary care in a supportive, collaborative environment. Our team works hard, supports one another, and genuinely enjoys coming to work — and we’re looking for someone who shares that mindset.
Why Work With Us
Privately owned (not corporate)
AAHA‑accredited hospital with a focus on quality and consistency Monday–Friday day shifts only
No nights, weekends, or holiday hours
Friendly, experienced team that communicates and collaborates
Beautiful, modern facility in Northwest Reno
What You’ll Do
Greet clients and pets warmly in person and over the phone
Schedule appointments, manage communications, and answer questions
Handle check‑ins, check‑outs, and payment processing
Maintain accurate client and patient records
Support smooth clinic operations in collaboration with the medical team
Create a positive, calm experience for every client and pet
What We’re Looking For Required:
Previous customer service experience (veterinary or medical setting preferred)
Excellent communication and multitasking skills
Friendly, professional demeanor and ability to remain calm under pressure
Comfortable with computers, phone systems, and digital records
Detail‑oriented, organized, and proactive
High school diploma or equivalent
Preferred:
Experience in a veterinary or animal care setting
Familiarity with veterinary software (IDEXX Neo or similar)
What You’ll Get
401(k) with company match
Paid time off (PTO) and 7 paid holidays
Health benefits stipend through QSEHRA
Annual uniform allowance
$500 personal pet care stipend
20% discount on services; cost + 10% on products
Free IDEXX lab work for personal pets
On‑the‑job training and continued professional growth
About Us Monte Vista Animal Hospital is deeply rooted in the Reno community. Our founder and owner, Dr. Moore, grew up in the area and returned with a clear mission: to serve the pets and people of Reno with high‑quality, compassionate care.
We prioritize excellent patient care — but just as importantly, we believe in creating a workplace where people genuinely enjoy coming to work. Our team is made up of experienced professionals who value kindness, consistency, and communication, and we’re looking for someone who shares those values.
How to Apply Please submit your resume and a brief cover letter sharing why this role speaks to you. We’re excited to meet someone ready to become a welcoming and essential part of our team.
Job Type Full‑time
Benefits
401(k)
401(k) matching
Employee discount
Flexible schedule
Paid time off
Schedule
8 hour shift
Day shift
Monday to Friday
No nights
No weekends
Work Location In person
#J-18808-Ljbffr