Mac Properties, LLC.
Junior Resident Services Associate
Mac Properties, LLC., Kansas City, Missouri, United States, 64101
As a Junior Resident Services Associate, you will be an integral member of the team that provides an exceptional customer experience for our Residents. You will warmly and professionally manage move-in/outs, resident retention initiatives, collections on delinquent accounts, resident communications and escalated maintenance service requests.
We are hiring a Junior Resident Services Associate to join the team at the International property in Kansas City, MO! This is a full-time, benefits eligible role with a pay rate $17/hour.
Overall Responsibility Accountable for providing best in class customer service in an upbeat and professional manner to our residents to maximize resident satisfaction.
Essential Functions
Deliver prompt and courteous service by phone, email, chat and in person that consistently exceeds industry standards.
Communicate whole building announcements, alerts and progress on emergency work.
Oversee move-in processes including inspection of apartment, ensuring keys work, scheduling move-in appointments, new resident orientation, accept rent payments, issue keys and welcome residents to their new home.
Make a great first impression on move-in day by pre-contacting future residents, scheduling freight elevators, coordinating key pickup and ensuring a smooth move-in.
Manage keys and program fobs.
Respond to residents posting negative reviews by investigating previous work orders and past communications.
Oversee all move-out processes, communicate with maintenance regarding pre-move-out inspections, collect keys, end move-out in system, and ensure timely rent assessment and no disruption to new resident move-in.
Proactively work with residents on work orders open longer than 48 hours.
Generate and distribute all resident correspondence and communication; organize and file all reports, leases and paperwork.
Enter all traffic, telephone calls, leases, cancellations, work order activity into Salesforce.
Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality in all areas of job performance; project a professional image and demeanor.
Answer incoming telephone calls with company issued headset using company telephone greeting standards and handle accordingly.
Understand, apply and comply with all company policies, procedures and applicable federal, state and local laws.
Perform other related duties and assignments as required.
Required Skills/Experience and Education
Exceptional customer service and follow-through skills.
Leasing or customer service experience preferred.
A driver’s license and vehicle are required for this role.
Multi-family property management experience is a plus.
Outgoing personality – enjoys interaction with residents.
Strong computer skills including Microsoft Office proficiency; experience with Salesforce preferred.
Organizational skills: effective prioritization, monitoring multiple simultaneous projects; ability to retain composure in a stressful environment.
Strong communication skills, oral and written.
Ability to walk and stand for more than 2 hours per day.
Ability to interact with management, peers, residents, visitors and prospects in a professional and pleasant manner.
Certificates and Licenses (based on region) Chicago: Leasing License preferred. If not obtained prior to hire, Real Estate Leasing Agents License exam will be provided and must be taken within 120 days of start, and you must pass within 4 attempts.
Measures of Success
Average Resident Survey score of 4 or above (reviewed monthly).
Scorecard quality assurance delivered monthly.
Benefits and Perks
Robust Benefits package including Medical, Vision & Dental Insurance, 401(k).
30% Rent Discount for full-time employees.
Educational Reimbursement.
Opportunities for professional development and career growth.
Please be advised that all new hires will be required to successfully complete a criminal background investigation prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.
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We are hiring a Junior Resident Services Associate to join the team at the International property in Kansas City, MO! This is a full-time, benefits eligible role with a pay rate $17/hour.
Overall Responsibility Accountable for providing best in class customer service in an upbeat and professional manner to our residents to maximize resident satisfaction.
Essential Functions
Deliver prompt and courteous service by phone, email, chat and in person that consistently exceeds industry standards.
Communicate whole building announcements, alerts and progress on emergency work.
Oversee move-in processes including inspection of apartment, ensuring keys work, scheduling move-in appointments, new resident orientation, accept rent payments, issue keys and welcome residents to their new home.
Make a great first impression on move-in day by pre-contacting future residents, scheduling freight elevators, coordinating key pickup and ensuring a smooth move-in.
Manage keys and program fobs.
Respond to residents posting negative reviews by investigating previous work orders and past communications.
Oversee all move-out processes, communicate with maintenance regarding pre-move-out inspections, collect keys, end move-out in system, and ensure timely rent assessment and no disruption to new resident move-in.
Proactively work with residents on work orders open longer than 48 hours.
Generate and distribute all resident correspondence and communication; organize and file all reports, leases and paperwork.
Enter all traffic, telephone calls, leases, cancellations, work order activity into Salesforce.
Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality in all areas of job performance; project a professional image and demeanor.
Answer incoming telephone calls with company issued headset using company telephone greeting standards and handle accordingly.
Understand, apply and comply with all company policies, procedures and applicable federal, state and local laws.
Perform other related duties and assignments as required.
Required Skills/Experience and Education
Exceptional customer service and follow-through skills.
Leasing or customer service experience preferred.
A driver’s license and vehicle are required for this role.
Multi-family property management experience is a plus.
Outgoing personality – enjoys interaction with residents.
Strong computer skills including Microsoft Office proficiency; experience with Salesforce preferred.
Organizational skills: effective prioritization, monitoring multiple simultaneous projects; ability to retain composure in a stressful environment.
Strong communication skills, oral and written.
Ability to walk and stand for more than 2 hours per day.
Ability to interact with management, peers, residents, visitors and prospects in a professional and pleasant manner.
Certificates and Licenses (based on region) Chicago: Leasing License preferred. If not obtained prior to hire, Real Estate Leasing Agents License exam will be provided and must be taken within 120 days of start, and you must pass within 4 attempts.
Measures of Success
Average Resident Survey score of 4 or above (reviewed monthly).
Scorecard quality assurance delivered monthly.
Benefits and Perks
Robust Benefits package including Medical, Vision & Dental Insurance, 401(k).
30% Rent Discount for full-time employees.
Educational Reimbursement.
Opportunities for professional development and career growth.
Please be advised that all new hires will be required to successfully complete a criminal background investigation prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.
#J-18808-Ljbffr