FastTek Global
Redford, Michigan
Salesforce Technical Lead #1045388
Role Overview
We are looking for an experienced Salesforce Technical Lead to define the technical vision and drive delivery of high‑quality solutions on the Salesforce platform.
In this leadership role, you will oversee the architecture and development of Service Cloud and Omni Studio implementations, ensuring they support our critical captive finance operations.
You will serve as the primary technical authority, guiding the team through complex challenges while bridging the gap between business requirements and technical execution.
Key Responsibilities
Technical Delivery: Lead the design, development, and maintenance of robust solutions within Salesforce Service Cloud and Automotive Cloud. Own the technical delivery lifecycle, ensuring code quality, scalability, and performance.
Omni Studio Architecture: Architect and deliver the implementation of complex business processes using Omni Studio. Guide the team in developing reusable Flex Cards, Omni Scripts, Data Raptors, and Integration Procedures to enhance customer interaction processes.
Integration: Deliver scalable integration patterns to enable real‑time, event‑driven data synchronization between Salesforce and enterprise financial systems (leveraging GCP native tools or similar middleware).
Mentorship & Standards: Establish and enforce best practices, coding standards, and comprehensive documentation. Conduct code reviews and mentor developers to foster technical growth within the team.
Stakeholder Collaboration: Collaborate closely with Product Owners, engineering and architecture stakeholders to translate complex requirements into technical specifications, ensuring alignment across CRM, marketing, and integration platforms.
Required Qualifications
Deep Salesforce Platform Expertise: Expert‑level mastery of Service Cloud (Case Management, Console, Entitlements, Knowledge). Deep understanding of the Salesforce platform core, including Apex, Visualforce, Lightning Web Components (LWC), and asynchronous processing.
Omni Studio Specialization: Strong architectural background in Omni Studio (formerly Vlocity). Proven ability to design complex, guided user experiences and high‑performance data integration layers using Omni Studio tools.
Data & Integration: Extensive experience designing enterprise‑grade data models and managing secure API integrations (REST/SOAP) in a large‑scale environment.
Good to Have
Industry Focus: Experience in Automotive Cloud or the Financial Services industry (specifically Captive Finance/Lending).
Cloud Integrations: Experience with Google Cloud Platform (GCP) native services (Cloud Functions, Pub/Sub) or similar serverless technologies for integration.
Certifications
Salesforce Certified Omni Studio Developer/Consultant.
Salesforce Certified System or Application Architect.
Salesforce Certified Service Cloud Consultant.
Skills Required
Salesforce
Experience Required
Deep Salesforce Platform Expertise: Expert‑level mastery of Service Cloud (Case Management, Console, Entitlements, Knowledge). Deep understanding of the Salesforce platform core, including Apex, Visualforce, Lightning Web Components (LWC), and asynchronous processing.
Omni Studio Specialization: Strong architectural background in Omni Studio (formerly Vlocity). Proven ability to design complex, guided user experiences and high‑performance data integration layers using Omni Studio tools.
Data & Integration: Extensive experience designing enterprise‑grade data models and managing secure API integrations (REST/SOAP) in a large‑scale environment.
Experience Preferred
Automotive Cloud or Financial Service Cloud
Education Required
Associate Degree
Benefits
Medical and Dental (FastTek pays majority of the medical program)
Vision
Personal Time Off (PTO) Program
Long Term Disability (100% paid)
Life Insurance (100% paid)
401(k) with immediate vesting and 3% (of salary) dollar‑for‑dollar match
#J-18808-Ljbffr
Salesforce Technical Lead #1045388
Role Overview
We are looking for an experienced Salesforce Technical Lead to define the technical vision and drive delivery of high‑quality solutions on the Salesforce platform.
In this leadership role, you will oversee the architecture and development of Service Cloud and Omni Studio implementations, ensuring they support our critical captive finance operations.
You will serve as the primary technical authority, guiding the team through complex challenges while bridging the gap between business requirements and technical execution.
Key Responsibilities
Technical Delivery: Lead the design, development, and maintenance of robust solutions within Salesforce Service Cloud and Automotive Cloud. Own the technical delivery lifecycle, ensuring code quality, scalability, and performance.
Omni Studio Architecture: Architect and deliver the implementation of complex business processes using Omni Studio. Guide the team in developing reusable Flex Cards, Omni Scripts, Data Raptors, and Integration Procedures to enhance customer interaction processes.
Integration: Deliver scalable integration patterns to enable real‑time, event‑driven data synchronization between Salesforce and enterprise financial systems (leveraging GCP native tools or similar middleware).
Mentorship & Standards: Establish and enforce best practices, coding standards, and comprehensive documentation. Conduct code reviews and mentor developers to foster technical growth within the team.
Stakeholder Collaboration: Collaborate closely with Product Owners, engineering and architecture stakeholders to translate complex requirements into technical specifications, ensuring alignment across CRM, marketing, and integration platforms.
Required Qualifications
Deep Salesforce Platform Expertise: Expert‑level mastery of Service Cloud (Case Management, Console, Entitlements, Knowledge). Deep understanding of the Salesforce platform core, including Apex, Visualforce, Lightning Web Components (LWC), and asynchronous processing.
Omni Studio Specialization: Strong architectural background in Omni Studio (formerly Vlocity). Proven ability to design complex, guided user experiences and high‑performance data integration layers using Omni Studio tools.
Data & Integration: Extensive experience designing enterprise‑grade data models and managing secure API integrations (REST/SOAP) in a large‑scale environment.
Good to Have
Industry Focus: Experience in Automotive Cloud or the Financial Services industry (specifically Captive Finance/Lending).
Cloud Integrations: Experience with Google Cloud Platform (GCP) native services (Cloud Functions, Pub/Sub) or similar serverless technologies for integration.
Certifications
Salesforce Certified Omni Studio Developer/Consultant.
Salesforce Certified System or Application Architect.
Salesforce Certified Service Cloud Consultant.
Skills Required
Salesforce
Experience Required
Deep Salesforce Platform Expertise: Expert‑level mastery of Service Cloud (Case Management, Console, Entitlements, Knowledge). Deep understanding of the Salesforce platform core, including Apex, Visualforce, Lightning Web Components (LWC), and asynchronous processing.
Omni Studio Specialization: Strong architectural background in Omni Studio (formerly Vlocity). Proven ability to design complex, guided user experiences and high‑performance data integration layers using Omni Studio tools.
Data & Integration: Extensive experience designing enterprise‑grade data models and managing secure API integrations (REST/SOAP) in a large‑scale environment.
Experience Preferred
Automotive Cloud or Financial Service Cloud
Education Required
Associate Degree
Benefits
Medical and Dental (FastTek pays majority of the medical program)
Vision
Personal Time Off (PTO) Program
Long Term Disability (100% paid)
Life Insurance (100% paid)
401(k) with immediate vesting and 3% (of salary) dollar‑for‑dollar match
#J-18808-Ljbffr