Power Distributors
Join to apply for the
Customer Service Agent
role at
Power Distributors
We are currently seeking qualified individuals to join our
customer service team .
Job Summary Power Distributors L.L.C. customer service team handles a high volume of inbound customer calls and is responsible for providing high quality customer service while contributing to individual and team goals. We provide our customers help with order entry, parts lookup, billing and shipping resolutions while holding ourselves accountable for each call and ensuring a one‑call resolution.
Responsibilities
Handles inbound and outbound calls to I from consumers, dealers, and vendors.
Does part look‑ups, price quoting, answers order status concerns, and researches the tracking of orders.
Processes orders received via phone, fax and I or email.
Adjusts complaints concerning billing or service rendered, and handles or refers complaints of service failures to designated departments for investigation.
Other duties as assigned by Management.
Qualifications
Minimum of 6 months Customer Service experience.
Strong problem solving and decision making skills.
Ability to multi‑task while maintaining focus on the customer.
Strong verbal and interpersonal skills.
High school diploma or G.E.D. required.
Ability to pass a background check and drug screen.
Education and/or Experience
High school diploma or G.E.D. and six months related experience and/or training is required.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence in English. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
Other Qualifications
Limited travel required. Less than 10%.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Employee Benefits
On the job training
Medical/Dental/Vision insurance with low co‑pays
401K plan with company match
Employee Discounts
Annual incentive bonus
Company paid STD, LTD and life insurance.
Pet insurance
All position requirements are subject to reasonable modification to accommodate qualified individuals with disabilities.
This description does not state or imply that these are the only duties to be performed by the person in this position. Employees will be required to follow and perform any other job related instruction and duties by their supervisor.
This document is not intended to create an employment contract, implied or otherwise; rather employment is on an at‑will basis.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Truck Transportation
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Customer Service Agent
role at
Power Distributors
We are currently seeking qualified individuals to join our
customer service team .
Job Summary Power Distributors L.L.C. customer service team handles a high volume of inbound customer calls and is responsible for providing high quality customer service while contributing to individual and team goals. We provide our customers help with order entry, parts lookup, billing and shipping resolutions while holding ourselves accountable for each call and ensuring a one‑call resolution.
Responsibilities
Handles inbound and outbound calls to I from consumers, dealers, and vendors.
Does part look‑ups, price quoting, answers order status concerns, and researches the tracking of orders.
Processes orders received via phone, fax and I or email.
Adjusts complaints concerning billing or service rendered, and handles or refers complaints of service failures to designated departments for investigation.
Other duties as assigned by Management.
Qualifications
Minimum of 6 months Customer Service experience.
Strong problem solving and decision making skills.
Ability to multi‑task while maintaining focus on the customer.
Strong verbal and interpersonal skills.
High school diploma or G.E.D. required.
Ability to pass a background check and drug screen.
Education and/or Experience
High school diploma or G.E.D. and six months related experience and/or training is required.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence in English. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
Other Qualifications
Limited travel required. Less than 10%.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Employee Benefits
On the job training
Medical/Dental/Vision insurance with low co‑pays
401K plan with company match
Employee Discounts
Annual incentive bonus
Company paid STD, LTD and life insurance.
Pet insurance
All position requirements are subject to reasonable modification to accommodate qualified individuals with disabilities.
This description does not state or imply that these are the only duties to be performed by the person in this position. Employees will be required to follow and perform any other job related instruction and duties by their supervisor.
This document is not intended to create an employment contract, implied or otherwise; rather employment is on an at‑will basis.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Truck Transportation
#J-18808-Ljbffr