Cavco Industries
ESSENTIAL DUTIES & RESPONSIBILITIES
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Refers complaints of product or service failure to appropriate departments for investigation.
Coordinates customers' service needs with other departments as required to ensure customer service.
May receive orders, resolve complaints about billing, and explain how to use product or service.
Qualifications Education Required
High School
Experience Required 1 year
Customer Service Experience Required. Knowledge of Construction Industry helpful.
Behaviors Required
Thought Provoking:
Capable of making others think deeply on a subject
Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well
Team Player:
Works well as a member of a group
Motivations Required
Job Security:
Inspired to perform well by the knowledge that your job is safe
Goal Completion:
Inspired to perform well by the completion of tasks
Flexibility:
Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Refers complaints of product or service failure to appropriate departments for investigation.
Coordinates customers' service needs with other departments as required to ensure customer service.
May receive orders, resolve complaints about billing, and explain how to use product or service.
Qualifications Education Required
High School
Experience Required 1 year
Customer Service Experience Required. Knowledge of Construction Industry helpful.
Behaviors Required
Thought Provoking:
Capable of making others think deeply on a subject
Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well
Team Player:
Works well as a member of a group
Motivations Required
Job Security:
Inspired to perform well by the knowledge that your job is safe
Goal Completion:
Inspired to perform well by the completion of tasks
Flexibility:
Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr