Delta Community Credit Union
Member Service Agent (Newnan)
Delta Community Credit Union, Newnan, Georgia, United States, 30254
Join to apply for the
Member Service Agent (Newnan)
role at
Delta Community Credit Union
6 days ago. Be among the first 25 applicants
Position: Member Service Agent (Newnan)
Job Code: 2116
Req: 5654
Branch Delivery: Newnan
Full Time
Click here to watch the brief video "Day In The Life Of A Member Service Agent".
Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team.
The Member Service Agent (MSA) will possess detailed product and credit report knowledge. They will provide a high level of service to our members, demonstrated through high quality sales performance measurements and high member satisfaction ratings. In addition to high sales numbers, they must equally provide expert and useful counseling to members. They will take advantage of cross sales opportunities by possessing in depth product knowledge and anticipating and identifying the various needs of our members. The position requires sound knowledge and understanding of deposit and new membership account practices as well as general knowledge of consumer loan process. The Member Service Agent must possess good organizational skills, be detail oriented, have a positive attitude, be a proactive problem solver, and be creative. They serve as a role model in fostering teamwork. Extended hours during the week and Saturdays are required.
Practices safety conscious behaviors in all operational processes and procedures.
Essential Functions
Ensure that Delta Community Credit Union maintains a good image through good customer relations by handling account entries with a high level of accuracy
Provide superior service to members and guest members
Must be detail oriented
Possess strong interpersonal and communication skills
Must have strong organizational and time management skills
Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM to make their banking experience easier
Identify financial needs and promote, recommend, refer and cross-sell products and services with integrity
Respond and resolve concerns by partnering with the member
Process consumer loan applications, including reviewing, analysing applications and supporting documents
Open, close and perform maintenance on member accounts
Must possess general knowledge of IRA and HSA contributions and distributions
Identify and report suspicious activity including but not limited to phishing, money laundering, smurfing, layering, counterfeit currency, elder abuse, check kiting, account takeover fraud, new account fraud, wire fraud and loan fraud
Identify, prevent, and report attempts to pass fraudulent documentation and/or identification as credible forms of ID
Serve as a Notary Public, as directed by management
May be responsible for daily branch balance reporting
Maintain dual control protocols where directed by credit union policy
Possess strong numerical proficiency
Maintain high level of accuracy and security
Develop and maintain credit union relationships
Demonstrate knowledge of Delta Community Credit Union products and services
Flexible in daily work schedule and relieving multiple branch office in the Atlanta area
Other
This description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
This job description is subject to change at any time.
Job Qualifications Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Required Minimum Qualifications
High School diploma or equivalent
1+ years’ customer service or sales experience
Ability to perform mathematical calculations and work accurately with numbers
Comfortable working with little to no supervision in fast-paced environment
Must be able to sit/stand approximately 8 hours a day
Must be flexible in relieving multiple branch offices and willing to work Saturdays
Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations
Preferred Qualifications
Associate’s degree in Business, Finance or related field
6 months’ cash handling experience
1+ years’ teller experience
1+ years’ credit union or financial services experience
1+ years’ loan experience
Notary Public certification
Bilingual Spanish Speaking
Symitar experience
Knowledge of Delta Community Credit Union policies and procedures
Employee Benefits Include
Medical, Dental and Vision Coverage
Basic Life and Accidental Death & Disability Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
Supplemental Insurance or Voluntary Insurance
401(k) Plan with Company Match
Vacation, Holidays and Personal Time Off
Paid Maternity and Paternity Leave
Pre-tax Health and Dependent Care Spending Accounts
Benefit Choice Program
Health Reward Dollars
Discount on Gym Reimbursement and Identity Theft Programs
Legal Services
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
#J-18808-Ljbffr
Member Service Agent (Newnan)
role at
Delta Community Credit Union
6 days ago. Be among the first 25 applicants
Position: Member Service Agent (Newnan)
Job Code: 2116
Req: 5654
Branch Delivery: Newnan
Full Time
Click here to watch the brief video "Day In The Life Of A Member Service Agent".
Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team.
The Member Service Agent (MSA) will possess detailed product and credit report knowledge. They will provide a high level of service to our members, demonstrated through high quality sales performance measurements and high member satisfaction ratings. In addition to high sales numbers, they must equally provide expert and useful counseling to members. They will take advantage of cross sales opportunities by possessing in depth product knowledge and anticipating and identifying the various needs of our members. The position requires sound knowledge and understanding of deposit and new membership account practices as well as general knowledge of consumer loan process. The Member Service Agent must possess good organizational skills, be detail oriented, have a positive attitude, be a proactive problem solver, and be creative. They serve as a role model in fostering teamwork. Extended hours during the week and Saturdays are required.
Practices safety conscious behaviors in all operational processes and procedures.
Essential Functions
Ensure that Delta Community Credit Union maintains a good image through good customer relations by handling account entries with a high level of accuracy
Provide superior service to members and guest members
Must be detail oriented
Possess strong interpersonal and communication skills
Must have strong organizational and time management skills
Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM to make their banking experience easier
Identify financial needs and promote, recommend, refer and cross-sell products and services with integrity
Respond and resolve concerns by partnering with the member
Process consumer loan applications, including reviewing, analysing applications and supporting documents
Open, close and perform maintenance on member accounts
Must possess general knowledge of IRA and HSA contributions and distributions
Identify and report suspicious activity including but not limited to phishing, money laundering, smurfing, layering, counterfeit currency, elder abuse, check kiting, account takeover fraud, new account fraud, wire fraud and loan fraud
Identify, prevent, and report attempts to pass fraudulent documentation and/or identification as credible forms of ID
Serve as a Notary Public, as directed by management
May be responsible for daily branch balance reporting
Maintain dual control protocols where directed by credit union policy
Possess strong numerical proficiency
Maintain high level of accuracy and security
Develop and maintain credit union relationships
Demonstrate knowledge of Delta Community Credit Union products and services
Flexible in daily work schedule and relieving multiple branch office in the Atlanta area
Other
This description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
This job description is subject to change at any time.
Job Qualifications Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Required Minimum Qualifications
High School diploma or equivalent
1+ years’ customer service or sales experience
Ability to perform mathematical calculations and work accurately with numbers
Comfortable working with little to no supervision in fast-paced environment
Must be able to sit/stand approximately 8 hours a day
Must be flexible in relieving multiple branch offices and willing to work Saturdays
Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations
Preferred Qualifications
Associate’s degree in Business, Finance or related field
6 months’ cash handling experience
1+ years’ teller experience
1+ years’ credit union or financial services experience
1+ years’ loan experience
Notary Public certification
Bilingual Spanish Speaking
Symitar experience
Knowledge of Delta Community Credit Union policies and procedures
Employee Benefits Include
Medical, Dental and Vision Coverage
Basic Life and Accidental Death & Disability Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
Supplemental Insurance or Voluntary Insurance
401(k) Plan with Company Match
Vacation, Holidays and Personal Time Off
Paid Maternity and Paternity Leave
Pre-tax Health and Dependent Care Spending Accounts
Benefit Choice Program
Health Reward Dollars
Discount on Gym Reimbursement and Identity Theft Programs
Legal Services
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
#J-18808-Ljbffr