Infosys
Overview
Job Description : Customer Service Agent Location:
Wexford, Knockenhoy Office Centre, Sinnottstown lane, Drinagh, Wexford, Co.Wexford, Y35 K124 Key Responsibilities
Based in our offices in Wexford, you will be working for Infosys BPM on behalf of our partner, as a Customer Service Agent. As frontline staff, you are the first point of contact providing support for a leading brand, delivering a first-class customer experience. In order to deliver the highest level of customer experience skills such as active listening, selective questioning, problem solving and showing empathy are required. You will have the opportunity to participate in a fully paid pre-live training environment which will enable you acquire these skills. We will provide you with the best tools and resources to exceed our customer’s expectations and enable you provide them with a truly remarkable experience. This is an amazing opportunity to join a global leader in next generation business process management services if you decide to join our team at Infosys BPM. We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team here in Wexford. Part you will play within the Infosys team: You will be frontline support for our clients Ability to use the systems and tools available to effectively handle customers’ queries Strive to achieve and maintain service level statistics Maintain a high level of first call resolution and quality assurance Contribute to overall team performance within your specialised department Requirements
Personal success profile: Fluency in English is a pre-requisite for this role Passion for providing exceptional service to clients IT literate Confident telephone manner with strong communications skills Self-motivated and friendly with a positive outlook Ability to handle confidential information Team Player Strong attendance, performance and adherence to policies are essential for this role We offer to the candidates
There are many benefits to working at Infosys : 20 days holiday Permanent Contract of Employment High energy and dynamic work environment Culture for promoting from within Tenured Based Health Cover discounts Learning and development platforms available to all employees Global company with opportunities for growth across many countries Tenured based Maternity Cover contributions Opportunities to be involved and give back to the community Easily accessible site for all modes of transport Special staff offers – reduced rates with local stores and amenities Free access to the VHI Employee Assistance Programme and to the Virgin Pulse platform PRSA pension scheme Supportive working environment The opportunity to make life-long friendships Work Location Wexford Country Ireland State / Region / Province Wexford Company IBPM Ireland Interest Group IBPM Role Designation 232BPRCEXE Process Executive
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Job Description : Customer Service Agent Location:
Wexford, Knockenhoy Office Centre, Sinnottstown lane, Drinagh, Wexford, Co.Wexford, Y35 K124 Key Responsibilities
Based in our offices in Wexford, you will be working for Infosys BPM on behalf of our partner, as a Customer Service Agent. As frontline staff, you are the first point of contact providing support for a leading brand, delivering a first-class customer experience. In order to deliver the highest level of customer experience skills such as active listening, selective questioning, problem solving and showing empathy are required. You will have the opportunity to participate in a fully paid pre-live training environment which will enable you acquire these skills. We will provide you with the best tools and resources to exceed our customer’s expectations and enable you provide them with a truly remarkable experience. This is an amazing opportunity to join a global leader in next generation business process management services if you decide to join our team at Infosys BPM. We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team here in Wexford. Part you will play within the Infosys team: You will be frontline support for our clients Ability to use the systems and tools available to effectively handle customers’ queries Strive to achieve and maintain service level statistics Maintain a high level of first call resolution and quality assurance Contribute to overall team performance within your specialised department Requirements
Personal success profile: Fluency in English is a pre-requisite for this role Passion for providing exceptional service to clients IT literate Confident telephone manner with strong communications skills Self-motivated and friendly with a positive outlook Ability to handle confidential information Team Player Strong attendance, performance and adherence to policies are essential for this role We offer to the candidates
There are many benefits to working at Infosys : 20 days holiday Permanent Contract of Employment High energy and dynamic work environment Culture for promoting from within Tenured Based Health Cover discounts Learning and development platforms available to all employees Global company with opportunities for growth across many countries Tenured based Maternity Cover contributions Opportunities to be involved and give back to the community Easily accessible site for all modes of transport Special staff offers – reduced rates with local stores and amenities Free access to the VHI Employee Assistance Programme and to the Virgin Pulse platform PRSA pension scheme Supportive working environment The opportunity to make life-long friendships Work Location Wexford Country Ireland State / Region / Province Wexford Company IBPM Ireland Interest Group IBPM Role Designation 232BPRCEXE Process Executive
#J-18808-Ljbffr