Southern Airways Express
LNS Airport- FT Customer Service Agent
Southern Airways Express, Lititz, Pennsylvania, United States
At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand.
Help us shape the future of aviation while working with cutting‑edge technologies that are changing the lives of our passengers.
Job Title LNS Airport Cross Utilized Agent
Department Customer Service
Reports To Station Manager
FLSA Status Non‑Exempt
Position Summary The Airport Cross‑Utilized Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re‑booking flights, and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations.
Key Responsibilities
Ensuring FAA, Airline, and airport regulations are followed
Enforcing safety/security measures and protecting sensitive zones
Creating and modifying reservations
Checking in passengers; safely loading and unloading passengers
Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity, and weight
Reviewing baggage tags for accuracy
Providing information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements
Making announcements over a public address system
Processing credit card payments
Directing aircraft parking and dispatch on the ramp
After training, towing aircraft to proper parking positions on the ramp
Maintaining work area and mechanical equipment in proper order
Supervision This position does not directly supervise others.
Requirements Knowledge, Skills & Abilities
Excellent written and verbal communication skills
Able to read, write and speak English effectively
Able to maintain eye contact when speaking with customers
Professional in appearance and manner
Ability to learn, understand and communicate the terms of the company’s Contract of Carriage
Courteous in all interactions
Able to interact effectively with passengers, co‑workers, and management
Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Ability to diffuse stressful situations
Detail‑oriented and self‑motivated
Qualifications Education
High school diploma or equivalent
Miscellaneous Requirements
Valid driver’s license and reliable transportation
Computer skills – ability to learn reservation and phone systems, proficient with a PC
Basic math abilities
Ability to work within a 24/7 operation including holidays
Ability to pass a 10‑year background check and pre‑employment drug screen
At least 21 years of age
Authorized to work in the U.S. per the Immigration Act of 1986
Work Experience
Prefer at least 1 year of prior customer service experience
Mental Requirements Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.
Physical Requirements
Must be able to lift a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet
Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time
Must be able to stand for extended periods of time
Must be able to work in all weather conditions and in confined spaces
Must have sufficient vision and the ability to safely perform the essential functions of the position.
Must be able to meet all physical requirements related to aircraft weight limitations before and during employment.
Activity Approximate % of Time Sitting: 5% Standing: 70% Walking: 25% 100%
Machines and Equipment Used Machines, Equipment, Tools – Approximate % of Time: Varied 100% Degree of Hand‑Eye Coordination Required: Computer: Varies, Phone: Varies, Photocopier, fax machine: Varies
On‑the‑Job Travel Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5%
Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity or national origin — and will not be discriminated against on the basis of gender, race, or disability.
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Help us shape the future of aviation while working with cutting‑edge technologies that are changing the lives of our passengers.
Job Title LNS Airport Cross Utilized Agent
Department Customer Service
Reports To Station Manager
FLSA Status Non‑Exempt
Position Summary The Airport Cross‑Utilized Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re‑booking flights, and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations.
Key Responsibilities
Ensuring FAA, Airline, and airport regulations are followed
Enforcing safety/security measures and protecting sensitive zones
Creating and modifying reservations
Checking in passengers; safely loading and unloading passengers
Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity, and weight
Reviewing baggage tags for accuracy
Providing information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements
Making announcements over a public address system
Processing credit card payments
Directing aircraft parking and dispatch on the ramp
After training, towing aircraft to proper parking positions on the ramp
Maintaining work area and mechanical equipment in proper order
Supervision This position does not directly supervise others.
Requirements Knowledge, Skills & Abilities
Excellent written and verbal communication skills
Able to read, write and speak English effectively
Able to maintain eye contact when speaking with customers
Professional in appearance and manner
Ability to learn, understand and communicate the terms of the company’s Contract of Carriage
Courteous in all interactions
Able to interact effectively with passengers, co‑workers, and management
Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Ability to diffuse stressful situations
Detail‑oriented and self‑motivated
Qualifications Education
High school diploma or equivalent
Miscellaneous Requirements
Valid driver’s license and reliable transportation
Computer skills – ability to learn reservation and phone systems, proficient with a PC
Basic math abilities
Ability to work within a 24/7 operation including holidays
Ability to pass a 10‑year background check and pre‑employment drug screen
At least 21 years of age
Authorized to work in the U.S. per the Immigration Act of 1986
Work Experience
Prefer at least 1 year of prior customer service experience
Mental Requirements Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.
Physical Requirements
Must be able to lift a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet
Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time
Must be able to stand for extended periods of time
Must be able to work in all weather conditions and in confined spaces
Must have sufficient vision and the ability to safely perform the essential functions of the position.
Must be able to meet all physical requirements related to aircraft weight limitations before and during employment.
Activity Approximate % of Time Sitting: 5% Standing: 70% Walking: 25% 100%
Machines and Equipment Used Machines, Equipment, Tools – Approximate % of Time: Varied 100% Degree of Hand‑Eye Coordination Required: Computer: Varies, Phone: Varies, Photocopier, fax machine: Varies
On‑the‑Job Travel Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5%
Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity or national origin — and will not be discriminated against on the basis of gender, race, or disability.
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