Sumsub
Join to apply for the
Customer Service Representative
role at
Sumsub
Sumsub
is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.
Sumsub
has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo.
Our products are recognised by industry leaders like Gartner's Magic Quadrant, Forrester Wave™ and Frost Radar™.
Role and responsibilities
Effectively interact with users, including both verbal and written communication (the main language of communication with the clients is German)
Safeguard data, ensuring confidentiality and security
Adherence to legal regulations and company standards
Paying attention to detail and precision when carrying out tasks
Continuous updating of knowledge and skills in line with industry and regulatory changes
Only inbound calls, no outbound calls, chats or emails required.
No customer support or complaint handling required. Simply guide the user through all necessary steps
About you
Previous experience in customer service-based roles is considered an advantage, but no work experience is required. You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible
Conversational German, English & French. Please, note that the main language of communication with the clients is German.
Ability to navigate a large amount of information
Able to have days off during the week instead of the weekend
We offer
Convenient work schedule: morning, evening, or night shifts & a floating weekend system that can be conveniently adjusted to your study schedule or personal life
Performance bonuses
Working with a product that matters. Our technology helps protect millions of users of online services worldwide
30 days of paid vacation leave
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
#J-18808-Ljbffr
Customer Service Representative
role at
Sumsub
Sumsub
is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.
Sumsub
has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo.
Our products are recognised by industry leaders like Gartner's Magic Quadrant, Forrester Wave™ and Frost Radar™.
Role and responsibilities
Effectively interact with users, including both verbal and written communication (the main language of communication with the clients is German)
Safeguard data, ensuring confidentiality and security
Adherence to legal regulations and company standards
Paying attention to detail and precision when carrying out tasks
Continuous updating of knowledge and skills in line with industry and regulatory changes
Only inbound calls, no outbound calls, chats or emails required.
No customer support or complaint handling required. Simply guide the user through all necessary steps
About you
Previous experience in customer service-based roles is considered an advantage, but no work experience is required. You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible
Conversational German, English & French. Please, note that the main language of communication with the clients is German.
Ability to navigate a large amount of information
Able to have days off during the week instead of the weekend
We offer
Convenient work schedule: morning, evening, or night shifts & a floating weekend system that can be conveniently adjusted to your study schedule or personal life
Performance bonuses
Working with a product that matters. Our technology helps protect millions of users of online services worldwide
30 days of paid vacation leave
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
#J-18808-Ljbffr