O'Reilly Auto Parts
Parts Specialist – Overview
The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in assigned tasks. Bilingual candidates encouraged to apply.
Essential Job Functions
Follow and promote all company customer service programs.
Promptly greet retail/walk‑in customers in a friendly manner and assist them in selecting merchandise.
Assist managers/installer service specialists in serving professional customers as needed.
Complete assigned company training relevant to the position.
Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium items, and offering the Low‑Price Guarantee.
Accurately maintain and secure the cash drawer, accept cash/cheques, make change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with daily image‑maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc.
Perform daily operational tasks such as preparing new, core, and warranty merchandise returns for shipment, assisting with monthly stock adjustments, and inventory cycle counts.
Operate the brake lathe and other store test equipment after training.
Perform in‑store services for customers (install wipers, test batteries, etc.) where state and local laws allow.
Occasionally drive a delivery vehicle to make deliveries (must meet driving eligibility requirements).
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities Required
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired
Familiar with automotive parts, cataloging, Weatherly Index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental & vision insurance with optional flexible spending account.
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
Equal Employment Opportunity O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 option and provide your requested accommodation and position details.
Location Rock Springs, WY
#J-18808-Ljbffr
Essential Job Functions
Follow and promote all company customer service programs.
Promptly greet retail/walk‑in customers in a friendly manner and assist them in selecting merchandise.
Assist managers/installer service specialists in serving professional customers as needed.
Complete assigned company training relevant to the position.
Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium items, and offering the Low‑Price Guarantee.
Accurately maintain and secure the cash drawer, accept cash/cheques, make change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with daily image‑maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc.
Perform daily operational tasks such as preparing new, core, and warranty merchandise returns for shipment, assisting with monthly stock adjustments, and inventory cycle counts.
Operate the brake lathe and other store test equipment after training.
Perform in‑store services for customers (install wipers, test batteries, etc.) where state and local laws allow.
Occasionally drive a delivery vehicle to make deliveries (must meet driving eligibility requirements).
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities Required
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired
Familiar with automotive parts, cataloging, Weatherly Index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental & vision insurance with optional flexible spending account.
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
Equal Employment Opportunity O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 option and provide your requested accommodation and position details.
Location Rock Springs, WY
#J-18808-Ljbffr