AAA-The Auto Club Group
Licensed P&C Customer Service and Sales Representative - Indian Land
AAA-The Auto Club Group, Columbia, South Carolina, United States
Licensed P&C Customer Service and Sales Representative - Indian Land
Full time, Hourly compensation. ACG is looking for a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
A DAY IN THE LIFE of a Field Insurance Service Representative
Perform retention calls, process applications, renewals, amendments, resolve customer problems, and sell membership and financial products (credit cards)
Provide price quotes on all insurance products, factoring in underwriting, business rules, and discounts to complete the sale
Take insurance payments (initial, installment, lapse, or reinstatement)
Respond to customer insurance inquiries and explain product features and Auto Club Group service advantages to promote and sell insurance, membership, and financial products
Refer to agent when appropriate
Recognize and promote cross‑sale opportunities during policy changes and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
Assist management and agents when applicable
Conduct outbound promotional and retention call activities per management request to promote Auto Club Group products and services following established guidelines
Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
Receive and resolve member/customer complaints, seeking assistance from management as necessary
Participate in office events to generate insurance revenue, improve member awareness, and support local community activities
Fulfill, maintain and service insurance policies
Respond to inquiries regarding insurance availability, eligibility, coverage
Prepare insurance proposals, policy changes, transfers, and billing clarifications
Contact members or insureds about renewal of delinquent memberships, late premium payments, and solicit reinstatements for policy cancellations
Verify new business applications
Refer relevant members/insureds to other lines of business (e.g., Travel and Life)
Process insurance and membership payments
Update electronic member information
Maintain filing systems and provide other general Agency support
How We Reward Our Employees Starting hourly wage of $23.00 - $25.50 per hour, based on experience
Required Qualifications
A Current Property & Casualty Insurance license
Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products
Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
Education
High School Diploma or equivalent
Work Experience
Provide a high level of customer‑focused service
Service insurance policies and processing applications, renewals, and amendments
Respond to billing and coverage questions
Process monetary transactions; taking payments
Promote the sales of insurance products and services using established guidelines
Present complex information in a clear and concise manner
Analyze member/potential customer insurance needs and determine appropriate levels of coverage
Prepare appropriate rate quotations
Organize, plan and promote the sale of ACG insurance and membership products and services
Perform outbound service calls
Maintain accurate records
Apply insurance terminology, general insurance regulations, underwriting procedures, sales regulatory and compliance guidelines
Use Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
Work effectively in a team environment
Work independently, with minimal supervision
Exceed member expectations relating to professionalism, efficient and effective customer service on phone or in person, and maintenance of workstation and office facility
Proficient in using Microsoft Office products
Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
Perform mathematical calculations to accurately perform monetary transactions
Work under pressure in a high volume, fast‑paced customer service environment
Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
Work Environment Work in a temperature‑controlled office environment. Willingness and ability to work irregular hours, including weekends, holidays, and community events.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
ACG’s Compensation philosophy is to provide a market‑competitive structure of fair, equitable and performance‑based pay to attract and retain excellent talent that will enable ACG to meet its short and long‑term goals. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
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Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
A DAY IN THE LIFE of a Field Insurance Service Representative
Perform retention calls, process applications, renewals, amendments, resolve customer problems, and sell membership and financial products (credit cards)
Provide price quotes on all insurance products, factoring in underwriting, business rules, and discounts to complete the sale
Take insurance payments (initial, installment, lapse, or reinstatement)
Respond to customer insurance inquiries and explain product features and Auto Club Group service advantages to promote and sell insurance, membership, and financial products
Refer to agent when appropriate
Recognize and promote cross‑sale opportunities during policy changes and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
Assist management and agents when applicable
Conduct outbound promotional and retention call activities per management request to promote Auto Club Group products and services following established guidelines
Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
Receive and resolve member/customer complaints, seeking assistance from management as necessary
Participate in office events to generate insurance revenue, improve member awareness, and support local community activities
Fulfill, maintain and service insurance policies
Respond to inquiries regarding insurance availability, eligibility, coverage
Prepare insurance proposals, policy changes, transfers, and billing clarifications
Contact members or insureds about renewal of delinquent memberships, late premium payments, and solicit reinstatements for policy cancellations
Verify new business applications
Refer relevant members/insureds to other lines of business (e.g., Travel and Life)
Process insurance and membership payments
Update electronic member information
Maintain filing systems and provide other general Agency support
How We Reward Our Employees Starting hourly wage of $23.00 - $25.50 per hour, based on experience
Required Qualifications
A Current Property & Casualty Insurance license
Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products
Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
Education
High School Diploma or equivalent
Work Experience
Provide a high level of customer‑focused service
Service insurance policies and processing applications, renewals, and amendments
Respond to billing and coverage questions
Process monetary transactions; taking payments
Promote the sales of insurance products and services using established guidelines
Present complex information in a clear and concise manner
Analyze member/potential customer insurance needs and determine appropriate levels of coverage
Prepare appropriate rate quotations
Organize, plan and promote the sale of ACG insurance and membership products and services
Perform outbound service calls
Maintain accurate records
Apply insurance terminology, general insurance regulations, underwriting procedures, sales regulatory and compliance guidelines
Use Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
Work effectively in a team environment
Work independently, with minimal supervision
Exceed member expectations relating to professionalism, efficient and effective customer service on phone or in person, and maintenance of workstation and office facility
Proficient in using Microsoft Office products
Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
Perform mathematical calculations to accurately perform monetary transactions
Work under pressure in a high volume, fast‑paced customer service environment
Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
Work Environment Work in a temperature‑controlled office environment. Willingness and ability to work irregular hours, including weekends, holidays, and community events.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
ACG’s Compensation philosophy is to provide a market‑competitive structure of fair, equitable and performance‑based pay to attract and retain excellent talent that will enable ACG to meet its short and long‑term goals. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
#J-18808-Ljbffr