Gabriel Exiner Agency
Customer Service Agent – American Family Insurance Agency
Are you passionate about helping others protect what matters most? Do you thrive in a warm, collaborative environment where your empathy and communication skills make a real difference? Join our small, dedicated American Family Insurance agency and become a champion for our customers’ dreams!
About Us At American Family Insurance, we believe a dream is the most powerful thing you can own. Our agency is committed to inspiring, protecting, and restoring dreams for our customers every day. As a small team, we work closely together, celebrating every step our customers take to safeguard their future.
Your Role As our Customer Service Agent, you’ll be the welcoming face and voice of our agency. You’ll build genuine relationships with customers, listen with empathy, and provide reassuring support for their insurance needs. Your expertise will help customers understand their coverage options and feel confident in their choices.
What You’ll Do
Deliver approachable, warm, and proactive service to every customer
Communicate clearly and compassionately, both in person and over the phone
Educate customers about insurance products and coverage options
Assist with policy changes, billing questions, and claims support
Collaborate with our producer and agency owner to ensure a seamless customer experience
Celebrate customer milestones and help restore their dreams when life takes an unexpected turn
What We’re Looking For
Prior experience with American Family Insurance or other insurance agencies preferred
Strong empathy, active listening, and communication skills
Insurance licenses (Property & Casualty, Life/Health) are a plus and will increase salary
Desire to work in-office and be part of a close-knit team
Commitment to helping customers achieve and protect their dreams
Benefits
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Paid time off
Training & development
Tuition assistance
Why Join Us?
Be part of a genuine, optimistic, and collaborative agency culture
Make a meaningful impact in our local community
Grow your career with ongoing support and development
Competitive compensation, with additional salary for licensed agents
Opportunity to help customers pursue, protect, and restore their dreams every day
If you’re ready to make a difference and want to be valued for your empathy and expertise, we’d love to meet you!
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.
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About Us At American Family Insurance, we believe a dream is the most powerful thing you can own. Our agency is committed to inspiring, protecting, and restoring dreams for our customers every day. As a small team, we work closely together, celebrating every step our customers take to safeguard their future.
Your Role As our Customer Service Agent, you’ll be the welcoming face and voice of our agency. You’ll build genuine relationships with customers, listen with empathy, and provide reassuring support for their insurance needs. Your expertise will help customers understand their coverage options and feel confident in their choices.
What You’ll Do
Deliver approachable, warm, and proactive service to every customer
Communicate clearly and compassionately, both in person and over the phone
Educate customers about insurance products and coverage options
Assist with policy changes, billing questions, and claims support
Collaborate with our producer and agency owner to ensure a seamless customer experience
Celebrate customer milestones and help restore their dreams when life takes an unexpected turn
What We’re Looking For
Prior experience with American Family Insurance or other insurance agencies preferred
Strong empathy, active listening, and communication skills
Insurance licenses (Property & Casualty, Life/Health) are a plus and will increase salary
Desire to work in-office and be part of a close-knit team
Commitment to helping customers achieve and protect their dreams
Benefits
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Paid time off
Training & development
Tuition assistance
Why Join Us?
Be part of a genuine, optimistic, and collaborative agency culture
Make a meaningful impact in our local community
Grow your career with ongoing support and development
Competitive compensation, with additional salary for licensed agents
Opportunity to help customers pursue, protect, and restore their dreams every day
If you’re ready to make a difference and want to be valued for your empathy and expertise, we’d love to meet you!
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.
#J-18808-Ljbffr