Ace Hardware Corporation
Customer Service Representative
Join to apply for the
Customer Service Rep
role at
Ace Hardware Corporation
Team members earn $16.20-$20.30 per hour depending on experience.
Why Join Our Team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). These values represent our commitment to the company, employees, retailers and the Ace brand.
Benefits
Weekly Pay
Paid Time Off Programs (incl. vacation, paid sick time, holiday pay). New full‑time hires receive a one‑time prorated allocation of up to 24 hours of vacation.
Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short‑term disability and long‑term disability) & life insurance for you and dependents.
Generous 401(k) retirement savings plan with fully vested matching contribution first year plus quarterly contributions.
Dock to Driver Program: pay for CDL license and training.
Long‑term career opportunities across distribution centers and corporate.
Tuition reimbursement program.
Employee recognition program.
Merchandise discounts on top brands.
Employee assistance program (free visits to therapists, lawyers, financial guidance, elder and childcare, entertainment tickets).
Adoption cost reimbursement.
Identity theft protection.
Benefits in compliance with plans and policies.
Job Description Customer Service Representative Responsibilities
Receive telephone inquiries from retailers regarding order status, adjustments, stock on hand.
Retrieve retailer information, stock status, purchase order status, and make changes to purchase orders.
Follow up on inquiries by checking computer programs for delivery information.
Work closely with shipping and traffic departments regarding delivery status.
Check with credit department concerning credit status of retailers upon receipt of rush orders.
Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments.
Prepare paperwork for accounting department for credits and debits.
Review Returned Goods Forms for correct reason codes to determine inventory adjustments and issue credits.
Qualifications
Be a safety champion promoting a safe and productive workplace.
Active participant in contributing to a successful safety culture.
Minimum high school diploma required; some college education preferred.
Minimum of 2 years customer service experience.
Excellent phone skills including professional phone presence.
Superb problem‑solving skills, able to interact with anxious customers and resolve issues quickly.
Excellent computer skills. Prefer experience with SAP, AS400, Microsoft Word and Excel.
Ability to work in warehouse environment when researching discrepancies.
Equal Opportunity Employer Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to preventing employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Compensation decisions are dependent on facts and circumstances of each opening. We consider minimum requirements such as education, training, experience, location, required travel, and market conditions when determining the final salary. Salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered. Please refer to the Ace position description for accurate starting pay range information and discuss with a Talent Acquisition professional if you are selected to move forward. This written “Position Description” is not intended to cover all aspects of the position. It covers basic/general essential job functions. Ace Hardware Corporation reserves the right to change duties, including essential functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Customer Service Rep
role at
Ace Hardware Corporation
Team members earn $16.20-$20.30 per hour depending on experience.
Why Join Our Team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). These values represent our commitment to the company, employees, retailers and the Ace brand.
Benefits
Weekly Pay
Paid Time Off Programs (incl. vacation, paid sick time, holiday pay). New full‑time hires receive a one‑time prorated allocation of up to 24 hours of vacation.
Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short‑term disability and long‑term disability) & life insurance for you and dependents.
Generous 401(k) retirement savings plan with fully vested matching contribution first year plus quarterly contributions.
Dock to Driver Program: pay for CDL license and training.
Long‑term career opportunities across distribution centers and corporate.
Tuition reimbursement program.
Employee recognition program.
Merchandise discounts on top brands.
Employee assistance program (free visits to therapists, lawyers, financial guidance, elder and childcare, entertainment tickets).
Adoption cost reimbursement.
Identity theft protection.
Benefits in compliance with plans and policies.
Job Description Customer Service Representative Responsibilities
Receive telephone inquiries from retailers regarding order status, adjustments, stock on hand.
Retrieve retailer information, stock status, purchase order status, and make changes to purchase orders.
Follow up on inquiries by checking computer programs for delivery information.
Work closely with shipping and traffic departments regarding delivery status.
Check with credit department concerning credit status of retailers upon receipt of rush orders.
Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments.
Prepare paperwork for accounting department for credits and debits.
Review Returned Goods Forms for correct reason codes to determine inventory adjustments and issue credits.
Qualifications
Be a safety champion promoting a safe and productive workplace.
Active participant in contributing to a successful safety culture.
Minimum high school diploma required; some college education preferred.
Minimum of 2 years customer service experience.
Excellent phone skills including professional phone presence.
Superb problem‑solving skills, able to interact with anxious customers and resolve issues quickly.
Excellent computer skills. Prefer experience with SAP, AS400, Microsoft Word and Excel.
Ability to work in warehouse environment when researching discrepancies.
Equal Opportunity Employer Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to preventing employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Compensation decisions are dependent on facts and circumstances of each opening. We consider minimum requirements such as education, training, experience, location, required travel, and market conditions when determining the final salary. Salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered. Please refer to the Ace position description for accurate starting pay range information and discuss with a Talent Acquisition professional if you are selected to move forward. This written “Position Description” is not intended to cover all aspects of the position. It covers basic/general essential job functions. Ace Hardware Corporation reserves the right to change duties, including essential functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr