Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
Key Responsibilities
Manage and monitor the production backlog from the Whitsett manufacturing site.
Customer Fulfillment Order Management
Ensure all customer orders ship on time in accordance with Customer SLAs.
Review the daily backlog and proactively identify risks or issues that may impact customers.
Support special customer requirements and strict delivery expectations.
Manage Geo customer forecasts to help align supply with demand.
Customer-Facing Responsibilities
Serve as a direct point of contact for customer interactions and escalations.
Provide clear, timely updates on order status, risks, and recovery actions.
Maintain strong customer service and communication standards in face-to-face and virtual interactions.
Internal Coordination Problem Solving
Interlock with multiple internal teams (production, planning, logistics, engineering, etc.) on critical orders and open issues.
Negotiate production schedules and capacity with the Whitsett team.
Support improvements to operational processes through analytical thinking and decision-making.
Collaborate with local and worldwide teams to align on priorities and fulfillment strategies.
Learning Development Opportunities
Gain exposure to the Tier 1 product portfolio and supply chain processes.
Learn KPI reporting, BMS processes, and operational performance management.
Build leadership, communication, and executive presentation skills.
Network with global teams and support worldwide projects.
Participate in innovation initiatives that improve decision making and customer fulfillment.
Work Location Requirements
2 days per week in Whitsett, NC
1 day per week in Morrisville, NC
2 days per week remote
Travel between sites is required and will not be expensed.
Basic Qualifications
Bachelor’s degree or equivalent business experience
1+ years of relevant experience (fulfillment, supply chain, operations, logistics, or customer support)
Strong communication skills with comfort interacting directly with customers
High sense of urgency and strong ownership
Excellent organizational skills and attention to detail
Ability to work under pressure and meet tight deadlines
Preferred Qualifications
Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, reporting)
Experience using SAP S4, IPS, or BSR tools
English proficiency (verbal and written)
Strong customer service or customer-facing operations experience
Project management skills
Innovative, proactive problem-solving mindset
Positive attitude and ability to thrive in complex, challenging situations
Leadership potential and interest in growing within supply chain
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
Key Responsibilities
Manage and monitor the production backlog from the Whitsett manufacturing site.
Customer Fulfillment Order Management
Ensure all customer orders ship on time in accordance with Customer SLAs.
Review the daily backlog and proactively identify risks or issues that may impact customers.
Support special customer requirements and strict delivery expectations.
Manage Geo customer forecasts to help align supply with demand.
Customer-Facing Responsibilities
Serve as a direct point of contact for customer interactions and escalations.
Provide clear, timely updates on order status, risks, and recovery actions.
Maintain strong customer service and communication standards in face-to-face and virtual interactions.
Internal Coordination Problem Solving
Interlock with multiple internal teams (production, planning, logistics, engineering, etc.) on critical orders and open issues.
Negotiate production schedules and capacity with the Whitsett team.
Support improvements to operational processes through analytical thinking and decision-making.
Collaborate with local and worldwide teams to align on priorities and fulfillment strategies.
Learning Development Opportunities
Gain exposure to the Tier 1 product portfolio and supply chain processes.
Learn KPI reporting, BMS processes, and operational performance management.
Build leadership, communication, and executive presentation skills.
Network with global teams and support worldwide projects.
Participate in innovation initiatives that improve decision making and customer fulfillment.
Work Location Requirements
2 days per week in Whitsett, NC
1 day per week in Morrisville, NC
2 days per week remote
Travel between sites is required and will not be expensed.
Basic Qualifications
Bachelor’s degree or equivalent business experience
1+ years of relevant experience (fulfillment, supply chain, operations, logistics, or customer support)
Strong communication skills with comfort interacting directly with customers
High sense of urgency and strong ownership
Excellent organizational skills and attention to detail
Ability to work under pressure and meet tight deadlines
Preferred Qualifications
Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, reporting)
Experience using SAP S4, IPS, or BSR tools
English proficiency (verbal and written)
Strong customer service or customer-facing operations experience
Project management skills
Innovative, proactive problem-solving mindset
Positive attitude and ability to thrive in complex, challenging situations
Leadership potential and interest in growing within supply chain
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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