DHL Supply Chain
Customer Service Representative
DHL Supply Chain, Olive Branch, Mississippi, United States, 38654
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Customer Service Representative
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DHL Supply Chain . DHL Supply Chain is hiring! As part of one of the world’s most essential industries, you will help drive logistics and provide customer support in a global business where opportunities are endless. Join us, work with us, and grow with us. Position Details
Location: Olive Branch, MS (customer start‑up site). 2nd Shift: Monday–Friday 2:00 pm–10:00 pm. Pay: $21.00 per hour with a $1.00 shift differential. Core Responsibilities
The core responsibilities of this role include Supply Chain, Logistics, Data Entry, Customer Care, Call Center, Transportation, and Dispatch. Maintaining high levels of customer service and timely oral and written communication with client representatives, truck drivers, and transportation companies to achieve and maintain high service levels. Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based on load requests sent from the TMS. Effectively communicate via oral and written communication with transport carriers and clients to schedule pickups and resolve any issues. Use Microsoft Office (Excel, Outlook, Word) at intermediate or higher proficiency. Experience using a commercial WMS such as JDA, Blue Yonder, Red Prairie, JDA, SAP, etc. Work in a fast‑paced, customer‑centric team environment. Assist the Inventory and Quality department on daily tasks. Key Accountabilities
Resolve product or service problems: clarify the complaint, determine cause, select and explain the best solution, expedite correction, and follow up to ensure resolution. Maintain customer records and update account information. Process customer adjustments and maintain financial accounts. Prepare product or service reports by collecting and analyzing customer information; assist with order and product management. Perform other duties as assigned. Qualifications
High School Diploma or Equivalent. 0–12 months of system, data entry, or reporting experience. 0–12 months of warehouse experience (preferred). Benefits
Affordable medical, dental, and vision coverage beginning on your 30th day. PTO program for all associates, including paid holidays and vacation. 401(k) with generous company match. Tuition reimbursement program. Excellent training and career advancement opportunities. Our Organization is an equal opportunity employer. Grow your skills. Shape your world.
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Customer Service Representative
role at
DHL Supply Chain . DHL Supply Chain is hiring! As part of one of the world’s most essential industries, you will help drive logistics and provide customer support in a global business where opportunities are endless. Join us, work with us, and grow with us. Position Details
Location: Olive Branch, MS (customer start‑up site). 2nd Shift: Monday–Friday 2:00 pm–10:00 pm. Pay: $21.00 per hour with a $1.00 shift differential. Core Responsibilities
The core responsibilities of this role include Supply Chain, Logistics, Data Entry, Customer Care, Call Center, Transportation, and Dispatch. Maintaining high levels of customer service and timely oral and written communication with client representatives, truck drivers, and transportation companies to achieve and maintain high service levels. Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based on load requests sent from the TMS. Effectively communicate via oral and written communication with transport carriers and clients to schedule pickups and resolve any issues. Use Microsoft Office (Excel, Outlook, Word) at intermediate or higher proficiency. Experience using a commercial WMS such as JDA, Blue Yonder, Red Prairie, JDA, SAP, etc. Work in a fast‑paced, customer‑centric team environment. Assist the Inventory and Quality department on daily tasks. Key Accountabilities
Resolve product or service problems: clarify the complaint, determine cause, select and explain the best solution, expedite correction, and follow up to ensure resolution. Maintain customer records and update account information. Process customer adjustments and maintain financial accounts. Prepare product or service reports by collecting and analyzing customer information; assist with order and product management. Perform other duties as assigned. Qualifications
High School Diploma or Equivalent. 0–12 months of system, data entry, or reporting experience. 0–12 months of warehouse experience (preferred). Benefits
Affordable medical, dental, and vision coverage beginning on your 30th day. PTO program for all associates, including paid holidays and vacation. 401(k) with generous company match. Tuition reimbursement program. Excellent training and career advancement opportunities. Our Organization is an equal opportunity employer. Grow your skills. Shape your world.
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