Georgia Department of Public Health (GA)
Customer Svs Rep
Georgia Department of Public Health (GA), Augusta, Georgia, United States, 30910
This position is in Augusta, GA and does not offer relocation assistance. Must be within a reasonable commuting distance.
If relocating to the area, please specify on the application.
As a Customer Service Rep within East Central Public Health District, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.
Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
Make a Professional Impact
– Build your career where it matters and protect lives in the community where you live, work, and play
Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
Work with a Dynamic and Diverse Team – Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
Achieve Career Longevity
– Countless opportunities for continuous learning/development that support a long-term career
Take Part in a Hands‑on Working Culture
– Unique culture of active engagement and problem‑solving, no matter your role
Feel Pride in Where you Work
– Be part of making an impact in public health alongside dedicated people just like you
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, employee retirement plan, 14 paid holidays, 401K, vacation & sick leave, dental, vision, long‑term care, and life insurance.
Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well‑being. The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15‑minute breaks or one 30‑minute break.
Responsibilities
Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
Analyzes problems, questions, issues, etc. and develops and reports recommendations for resolving them.
Conducts research to compile information needed to generate reports, complete projects and accurately respond to questions and concerns.
Provides assistance and problem resolution to claimants, employers, staff, other agencies, and/or the general public.
Researches and/or resolves program or client issues or questions. May represent the manager in various matters.
Receives additional training, as required, to gain full proficiency and experience in all areas.
All East Central Health District 6 employees are deemed essential workers in the event of an emergency. As such, you may be called on to participate in an event including but not limited to: staffing a shelter, working at a Specimen Point of Collection Site (SPOC) and/or working at a Point of Dispensing site (POD). If you are called on to participate, you are required to report to the designated site as a condition of employment, whether the emergency occurs during or outside regular work hours.
Qualifications High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
Position Category
Category 1: Sedentary
Primarily involves light physical work with minimal unusual working conditions. Examples include administrative roles, management, and HR specialists.
Employment Information Current State employees are subject to State Personnel Board rules regarding salary.
DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.
The candidate selected for this position may be subject to pre‑employment drug screening and a criminal background check.
As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DPH-HR@dph.ga.gov.
DPH is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e‑mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
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If relocating to the area, please specify on the application.
As a Customer Service Rep within East Central Public Health District, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.
Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
Make a Professional Impact
– Build your career where it matters and protect lives in the community where you live, work, and play
Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
Work with a Dynamic and Diverse Team – Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
Achieve Career Longevity
– Countless opportunities for continuous learning/development that support a long-term career
Take Part in a Hands‑on Working Culture
– Unique culture of active engagement and problem‑solving, no matter your role
Feel Pride in Where you Work
– Be part of making an impact in public health alongside dedicated people just like you
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, employee retirement plan, 14 paid holidays, 401K, vacation & sick leave, dental, vision, long‑term care, and life insurance.
Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well‑being. The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15‑minute breaks or one 30‑minute break.
Responsibilities
Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
Analyzes problems, questions, issues, etc. and develops and reports recommendations for resolving them.
Conducts research to compile information needed to generate reports, complete projects and accurately respond to questions and concerns.
Provides assistance and problem resolution to claimants, employers, staff, other agencies, and/or the general public.
Researches and/or resolves program or client issues or questions. May represent the manager in various matters.
Receives additional training, as required, to gain full proficiency and experience in all areas.
All East Central Health District 6 employees are deemed essential workers in the event of an emergency. As such, you may be called on to participate in an event including but not limited to: staffing a shelter, working at a Specimen Point of Collection Site (SPOC) and/or working at a Point of Dispensing site (POD). If you are called on to participate, you are required to report to the designated site as a condition of employment, whether the emergency occurs during or outside regular work hours.
Qualifications High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
Position Category
Category 1: Sedentary
Primarily involves light physical work with minimal unusual working conditions. Examples include administrative roles, management, and HR specialists.
Employment Information Current State employees are subject to State Personnel Board rules regarding salary.
DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.
The candidate selected for this position may be subject to pre‑employment drug screening and a criminal background check.
As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DPH-HR@dph.ga.gov.
DPH is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e‑mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
#J-18808-Ljbffr