Prime Soho Htx
Benefits
Opportunity for advancement
Signing bonus
Training & development
Key Responsibilities
Handle inbound inquiries via phone, email, and live chat regarding donations, tax receipts, and program information.
Accurately update donor records in our CRM (e.g., Salesforce or Blackbaud Raiser's Edge) to ensure clean data and seamless communication.
Assist with processing monthly recurring gifts, troubleshooting payment issues, and managing "CARE Packages" or symbolic gift inquiries.
Stay up-to-date on CARE’s global initiatives (e.g., crisis response in Gaza, food security in South Sudan) to provide informed answers to supporter questions.
Resolve complaints or concerns with empathy and efficiency, turning potentially negative experiences into positive brand interactions.
Qualifications & Skills
Empathetic Communicator: People‑first attitude and ability to discuss sensitive global issues with tact and compassion.
Technical Proficiency: Comfortable navigating CRM software, Microsoft Office 365, and digital communication tools.
Detail Oriented: Accurate data entry is the backbone of successful fundraising.
Adaptability: Remain calm and professional during high‑volume periods, such as year‑end giving seasons or major humanitarian emergencies.
Language Skills: Bilingualism (English/Spanish or English/French) is a significant plus.
Why Join Us?
Impact: Every call you take directly supports life‑saving work in over 100 countries.
Culture: Work in a diverse, inclusive environment that prioritizes equity and growth.
#J-18808-Ljbffr
Opportunity for advancement
Signing bonus
Training & development
Key Responsibilities
Handle inbound inquiries via phone, email, and live chat regarding donations, tax receipts, and program information.
Accurately update donor records in our CRM (e.g., Salesforce or Blackbaud Raiser's Edge) to ensure clean data and seamless communication.
Assist with processing monthly recurring gifts, troubleshooting payment issues, and managing "CARE Packages" or symbolic gift inquiries.
Stay up-to-date on CARE’s global initiatives (e.g., crisis response in Gaza, food security in South Sudan) to provide informed answers to supporter questions.
Resolve complaints or concerns with empathy and efficiency, turning potentially negative experiences into positive brand interactions.
Qualifications & Skills
Empathetic Communicator: People‑first attitude and ability to discuss sensitive global issues with tact and compassion.
Technical Proficiency: Comfortable navigating CRM software, Microsoft Office 365, and digital communication tools.
Detail Oriented: Accurate data entry is the backbone of successful fundraising.
Adaptability: Remain calm and professional during high‑volume periods, such as year‑end giving seasons or major humanitarian emergencies.
Language Skills: Bilingualism (English/Spanish or English/French) is a significant plus.
Why Join Us?
Impact: Every call you take directly supports life‑saving work in over 100 countries.
Culture: Work in a diverse, inclusive environment that prioritizes equity and growth.
#J-18808-Ljbffr