GFL Environmental Inc.
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Customer Service Representative
role at
GFL Environmental Inc.
At GFL our goal is to invest in our people and provide opportunities to grow for life! Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
Benefits
15 days of paid time off
4 medical plan options, including an HSA with employer contribution & match program, dental, and vision coverage
401(k) with an employer match
Paid holidays
Employee Assistance Program with free counseling services
Overview GFL Environmental is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job — it’s an opportunity to grow in your career, make new friends, and make a difference each day.
Key Responsibilities
Provide excellent customer service and professionalism to all customers via in person, telephone, email, or web
Communicate clearly and concisely with on-the-road employees to give instructions and assistance
Answer incoming and make outgoing customer telephone calls
Receive and resolve, within established guidelines, customer questions and concerns
Monitor, resolve, document, and report all customer complaints, driver route sheets and call‑in sheet and all customer problems relating to operations and coordinate with sales
Track customer information and concerns and enter data into database
Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment
Maintain new account files
Work with supervisors to ensure that all missed stops and special pickups are completed daily
Provide timely and accurate information regarding missed stops or other customer concerns
Generate call‑in work orders for drivers
Download, distribute and answer all customer inquiries received via email
Take web requests and process payments by phone
Process customer payments via internet and take cash payments as needed
Enter new subscription residential accounts into system
Run credit checks on new customers
Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled
Key all new/cancelled accounts into Tower system and verify in system
Scan all contracts into system and maintain records of them
Assist in completing the affirmative action log for all applicants
Assist in answering questions relating to benefits, vacation time, leave of absence, etc.
Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners
Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors
Comply in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures, and directives from supervisors
May provide backup assistance for Office Coordinator
Perform other duties and responsibilities as required or requested by management
Requirements
High School Diploma or GED
Two (2) to four (4) years of customer service call center experience
Operate standard office equipment (i.e., copier, facsimile, personal computer)
Knowledge, Skills, and Abilities
Ability to implement solutions to general and specific customer concerns
Ability to work in fast‑paced environment, meet time deadlines and perform under pressure
Possess good organizational skills and record‑keeping skills
Possess ability to speak and communicate effectively with customers and employees both verbally and in writing
Proficient in Microsoft Outlook, Microsoft Word and Excel
Good problem‑solving ability
Excellent data entry skills
Physical/Mental Demands
Ability to stand, sit, walk, use hands and fingers, talk and hear
Visual requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Working Conditions
Work in indoor office environment 95% of the time
Noise level is usually moderate
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com.
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Customer Service Representative
role at
GFL Environmental Inc.
At GFL our goal is to invest in our people and provide opportunities to grow for life! Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
Benefits
15 days of paid time off
4 medical plan options, including an HSA with employer contribution & match program, dental, and vision coverage
401(k) with an employer match
Paid holidays
Employee Assistance Program with free counseling services
Overview GFL Environmental is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job — it’s an opportunity to grow in your career, make new friends, and make a difference each day.
Key Responsibilities
Provide excellent customer service and professionalism to all customers via in person, telephone, email, or web
Communicate clearly and concisely with on-the-road employees to give instructions and assistance
Answer incoming and make outgoing customer telephone calls
Receive and resolve, within established guidelines, customer questions and concerns
Monitor, resolve, document, and report all customer complaints, driver route sheets and call‑in sheet and all customer problems relating to operations and coordinate with sales
Track customer information and concerns and enter data into database
Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment
Maintain new account files
Work with supervisors to ensure that all missed stops and special pickups are completed daily
Provide timely and accurate information regarding missed stops or other customer concerns
Generate call‑in work orders for drivers
Download, distribute and answer all customer inquiries received via email
Take web requests and process payments by phone
Process customer payments via internet and take cash payments as needed
Enter new subscription residential accounts into system
Run credit checks on new customers
Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled
Key all new/cancelled accounts into Tower system and verify in system
Scan all contracts into system and maintain records of them
Assist in completing the affirmative action log for all applicants
Assist in answering questions relating to benefits, vacation time, leave of absence, etc.
Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners
Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors
Comply in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures, and directives from supervisors
May provide backup assistance for Office Coordinator
Perform other duties and responsibilities as required or requested by management
Requirements
High School Diploma or GED
Two (2) to four (4) years of customer service call center experience
Operate standard office equipment (i.e., copier, facsimile, personal computer)
Knowledge, Skills, and Abilities
Ability to implement solutions to general and specific customer concerns
Ability to work in fast‑paced environment, meet time deadlines and perform under pressure
Possess good organizational skills and record‑keeping skills
Possess ability to speak and communicate effectively with customers and employees both verbally and in writing
Proficient in Microsoft Outlook, Microsoft Word and Excel
Good problem‑solving ability
Excellent data entry skills
Physical/Mental Demands
Ability to stand, sit, walk, use hands and fingers, talk and hear
Visual requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Working Conditions
Work in indoor office environment 95% of the time
Noise level is usually moderate
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com.
#J-18808-Ljbffr