Pest Elimination Systems Technology Inc.
Customer Service Representative
Pest Elimination Systems Technology Inc., New York, New York, us, 10261
Customer Service Representative
At least 2 years previous experience working in a customer service or office administration role preferred. You will be working in an office setting with a team including a Lead Customer Service Representative, Account Manager and Director of Operations.
Responsibilities
Communication: Ensuring smooth and professional communication with clients and between various departments within the company, such as office staff, field technicians, and management.
Organization, Task Management & Time Management: Ability to prioritize and manage completion of multiple tasks and scheduling in a dynamic environment.
Technical Skills: Ability to learn and utilize various software programs, applications and equipment that are industry specific.
Answering Calls and Emails: Handling inbound calls from clients seeking pest control services, treatment inquiries, and general company information.
Scheduling Appointments: Setting up service appointments for pest inspections, treatments, and follow-up visits.
Client Support: Offering advice or information regarding pest problems and directing more complex issues to technicians or managers.
Dispatching Technicians: Ensuring that technicians are assigned to appropriate appointments and that they have the necessary information before going out on calls.
Monitoring Schedules: Ensuring that technicians stay on schedule and making adjustments when necessary.
Problem Resolution: Addressing customer concerns and complaints, striving for customer satisfaction, and escalating issues as needed to management.
Quick Response: In case of urgent pest-related issues, assisting with urgent appointment scheduling or dispatching emergency services if needed.
Customizing Service Orders: Using company templates or systems to create personalized service proposals, detailing the pest control treatment plan, pricing, and terms.
Sending proposals to clients via email and following up to answer questions or negotiate terms.
Benefits
401(k)
Health insurance
Paid time off
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Facilities Services
#J-18808-Ljbffr
Responsibilities
Communication: Ensuring smooth and professional communication with clients and between various departments within the company, such as office staff, field technicians, and management.
Organization, Task Management & Time Management: Ability to prioritize and manage completion of multiple tasks and scheduling in a dynamic environment.
Technical Skills: Ability to learn and utilize various software programs, applications and equipment that are industry specific.
Answering Calls and Emails: Handling inbound calls from clients seeking pest control services, treatment inquiries, and general company information.
Scheduling Appointments: Setting up service appointments for pest inspections, treatments, and follow-up visits.
Client Support: Offering advice or information regarding pest problems and directing more complex issues to technicians or managers.
Dispatching Technicians: Ensuring that technicians are assigned to appropriate appointments and that they have the necessary information before going out on calls.
Monitoring Schedules: Ensuring that technicians stay on schedule and making adjustments when necessary.
Problem Resolution: Addressing customer concerns and complaints, striving for customer satisfaction, and escalating issues as needed to management.
Quick Response: In case of urgent pest-related issues, assisting with urgent appointment scheduling or dispatching emergency services if needed.
Customizing Service Orders: Using company templates or systems to create personalized service proposals, detailing the pest control treatment plan, pricing, and terms.
Sending proposals to clients via email and following up to answer questions or negotiate terms.
Benefits
401(k)
Health insurance
Paid time off
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Facilities Services
#J-18808-Ljbffr