Rocket Pest Control
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Direct message the job poster from Rocket Pest Control
Are you passionate about delivering exceptional customer experiences? Rocket Pest Control is looking for a Customer Service Professional to join our growing team!
This role is perfect for someone who thrives in a fast-paced environment, enjoys helping customers, and wants to build a career with advancement opportunities in Sales, Retention, Collections, and more.
Key Responsibilities
Answer and manage inbound/outbound customer service-related calls.
Engage customers to identify needs and provide information on Rocket’s products and services.
Schedule inspections and quality control visits for sales inspectors and technicians.
Collect payments and resolve billing issues, applying credits/adjustments when appropriate.
Document all customer interactions accurately in PestPac.
Support digital communication channels, including responding to customers via text or email.
Assist Inside Sales team during peak call times.
Create call-back service accounts and maintain current customer accounts.
Enter lead information into PestPac and schedule appointments.
Build strong relationships with branch teams and service professionals.
Meet or exceed performance metrics and monthly development goals.
Perform other duties and projects as assigned.
Qualifications
High School diploma or equivalent.
Previous customer service or inside sales experience preferred.
Strong verbal and written communication skills.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to multitask and navigate multiple systems simultaneously.
Reliable transportation to and from work.
Must pass a seven-year criminal background check.
Competitive pay with performance-based bonuses.
8 Company-paid holidays (Full-Time).
10 Days Paid Time Off (Full-Time).
Company-paid life insurance.
Medical, dental, and vision plans.
401(k) with company match up to 5%.
Employee Assistance Programs.
Referrals increase your chances of interviewing at Rocket Pest Control by 2x
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Telephone Call Centers
Get notified about new Customer Service Representative jobs in
Greater Tampa Bay Area .
#J-18808-Ljbffr
Direct message the job poster from Rocket Pest Control
Are you passionate about delivering exceptional customer experiences? Rocket Pest Control is looking for a Customer Service Professional to join our growing team!
This role is perfect for someone who thrives in a fast-paced environment, enjoys helping customers, and wants to build a career with advancement opportunities in Sales, Retention, Collections, and more.
Key Responsibilities
Answer and manage inbound/outbound customer service-related calls.
Engage customers to identify needs and provide information on Rocket’s products and services.
Schedule inspections and quality control visits for sales inspectors and technicians.
Collect payments and resolve billing issues, applying credits/adjustments when appropriate.
Document all customer interactions accurately in PestPac.
Support digital communication channels, including responding to customers via text or email.
Assist Inside Sales team during peak call times.
Create call-back service accounts and maintain current customer accounts.
Enter lead information into PestPac and schedule appointments.
Build strong relationships with branch teams and service professionals.
Meet or exceed performance metrics and monthly development goals.
Perform other duties and projects as assigned.
Qualifications
High School diploma or equivalent.
Previous customer service or inside sales experience preferred.
Strong verbal and written communication skills.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to multitask and navigate multiple systems simultaneously.
Reliable transportation to and from work.
Must pass a seven-year criminal background check.
Competitive pay with performance-based bonuses.
8 Company-paid holidays (Full-Time).
10 Days Paid Time Off (Full-Time).
Company-paid life insurance.
Medical, dental, and vision plans.
401(k) with company match up to 5%.
Employee Assistance Programs.
Referrals increase your chances of interviewing at Rocket Pest Control by 2x
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Telephone Call Centers
Get notified about new Customer Service Representative jobs in
Greater Tampa Bay Area .
#J-18808-Ljbffr