Delta Dental Ins.
Provider Network Ambassador
at
Delta Dental Ins.
Job Overview Provider Relations is responsible for provider relationship, management, and performance of high quality, cost‑effective, competitive networks in multiple lines of business to retain and grow Delta Dental's business. The Provider Network Ambassador represents Delta Dental in the provider community, working to create a best‑in‑class provider experience and managing provider networks while cultivating relationships with providers and their office staff so they reflect our service to enrollees. This position requires relationship‑management skills, is self‑motivated, and brings enthusiasm, passion and energy to the job. The role engages with providers, dental office staff, local dental societies and collaborates across the enterprise.
Responsibilities
Provides consultative support to network providers to facilitate business efficiency and success by promoting digital online tools and value‑add services.
Builds and sustains strong relationships with providers and dental office staff; enhances the overall provider experience to advance Delta Dental's interest in the provider market.
Ensures provider network size and stability meet client growth needs by reducing provider turnover while maintaining high quality, cost‑effective, competitive networks.
Conducts provider outreach, education, training, and on‑site reviews to ensure compliance with regulatory and contractual requirements.
Partners with internal stakeholders to monitor provider performance to contractual obligations and conducts follow‑up to gain provider compliance.
Conducts virtual or face‑to‑face interactions with key regional and local provider partners across designated territory, monitors utilization patterns, facilitates issue resolution, and recommends practice‑management tools.
Assesses the network's appointment availability through service calls; verifies and confirms reported deficiencies and facilitates network compliance.
Collaborates with cross‑functional teams and organized dentistry to gain perspective on provider market trends and opportunities.
Reviews and analyzes competitor information and internal data to determine network retention strategies.
Qualifications
2+ years with a Bachelor's degree (or equivalent experience).
2+ years of dental managed care or related health care experience; preference for 3+ years of front‑office dental administration.
Experience in provider network management, customer service, or account management.
Curiosity and interest in understanding business practices.
Strong written communication and presentation skills.
Organizational, time‑management, and project‑delivery skills.
Ability to apply Professional Selling Skills (PSS) principles.
Ability to interpret marketplace information and provider perceptions.
Effective interaction with employees at all levels.
Knowledge of Current Dental Terminology (CDT) codes is preferred.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
Strong negotiation and listening skills.
Adaptability in a rapidly changing environment.
Knowledge of dental and general insurance procedures is preferred.
Ability to travel by car and air and to sustain company expenses for up to a month if needed.
Ability to obtain and maintain adequate credit for corporate charge card use.
Operating a personal car safely and responsibly.
Licenses
Valid driver’s license in the state of employment and $250,000/$500,000 collision‑damage liability insurance for the company car (required for work travel).
Base Pay Information Pay Grade 18: $56,900 – $119,200. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities, education, certifications and other factors.
Additional Information
Competitive base and incentive pay.
401(k) with robust matching.
Rich medical & pharmacy benefits.
100% employer‑paid dental and vision benefits.
Holistic wellbeing program with deep financial incentives.
Generous paid time off, 12 paid holidays, birthday off.
Culture of growth: career development, tuition reimbursement, recognition program.
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance.
Social responsibility and volunteer opportunities.
Employee discount program.
Equal Employment Opportunity Statement Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, marital status, veteran or military status, citizenship status or any other legally protected category. Delta Dental maintains policies against harassment and a respectful workplace and will not tolerate violations of these policies.
If you are a current employee,
Click Here
to apply.
#J-18808-Ljbffr
at
Delta Dental Ins.
Job Overview Provider Relations is responsible for provider relationship, management, and performance of high quality, cost‑effective, competitive networks in multiple lines of business to retain and grow Delta Dental's business. The Provider Network Ambassador represents Delta Dental in the provider community, working to create a best‑in‑class provider experience and managing provider networks while cultivating relationships with providers and their office staff so they reflect our service to enrollees. This position requires relationship‑management skills, is self‑motivated, and brings enthusiasm, passion and energy to the job. The role engages with providers, dental office staff, local dental societies and collaborates across the enterprise.
Responsibilities
Provides consultative support to network providers to facilitate business efficiency and success by promoting digital online tools and value‑add services.
Builds and sustains strong relationships with providers and dental office staff; enhances the overall provider experience to advance Delta Dental's interest in the provider market.
Ensures provider network size and stability meet client growth needs by reducing provider turnover while maintaining high quality, cost‑effective, competitive networks.
Conducts provider outreach, education, training, and on‑site reviews to ensure compliance with regulatory and contractual requirements.
Partners with internal stakeholders to monitor provider performance to contractual obligations and conducts follow‑up to gain provider compliance.
Conducts virtual or face‑to‑face interactions with key regional and local provider partners across designated territory, monitors utilization patterns, facilitates issue resolution, and recommends practice‑management tools.
Assesses the network's appointment availability through service calls; verifies and confirms reported deficiencies and facilitates network compliance.
Collaborates with cross‑functional teams and organized dentistry to gain perspective on provider market trends and opportunities.
Reviews and analyzes competitor information and internal data to determine network retention strategies.
Qualifications
2+ years with a Bachelor's degree (or equivalent experience).
2+ years of dental managed care or related health care experience; preference for 3+ years of front‑office dental administration.
Experience in provider network management, customer service, or account management.
Curiosity and interest in understanding business practices.
Strong written communication and presentation skills.
Organizational, time‑management, and project‑delivery skills.
Ability to apply Professional Selling Skills (PSS) principles.
Ability to interpret marketplace information and provider perceptions.
Effective interaction with employees at all levels.
Knowledge of Current Dental Terminology (CDT) codes is preferred.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
Strong negotiation and listening skills.
Adaptability in a rapidly changing environment.
Knowledge of dental and general insurance procedures is preferred.
Ability to travel by car and air and to sustain company expenses for up to a month if needed.
Ability to obtain and maintain adequate credit for corporate charge card use.
Operating a personal car safely and responsibly.
Licenses
Valid driver’s license in the state of employment and $250,000/$500,000 collision‑damage liability insurance for the company car (required for work travel).
Base Pay Information Pay Grade 18: $56,900 – $119,200. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities, education, certifications and other factors.
Additional Information
Competitive base and incentive pay.
401(k) with robust matching.
Rich medical & pharmacy benefits.
100% employer‑paid dental and vision benefits.
Holistic wellbeing program with deep financial incentives.
Generous paid time off, 12 paid holidays, birthday off.
Culture of growth: career development, tuition reimbursement, recognition program.
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance.
Social responsibility and volunteer opportunities.
Employee discount program.
Equal Employment Opportunity Statement Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, marital status, veteran or military status, citizenship status or any other legally protected category. Delta Dental maintains policies against harassment and a respectful workplace and will not tolerate violations of these policies.
If you are a current employee,
Click Here
to apply.
#J-18808-Ljbffr