Prestige Travel Agency by Mich
Travel Customer Experience Representative (Remote)
Prestige Travel Agency by Mich, Madison, Wisconsin, United States
Travel Customer Experience Representative (Remote)
Join Prestige Travel Agency by Mich as a Travel Customer Experience Representative and support clients throughout their travel journey, from booking to post‑trip follow‑up.
Key Responsibilities
Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
Assist clients with travel bookings, modifications, cancellations, and special requests.
Provide accurate information on destinations, travel requirements, and agency policies.
Follow up with clients to confirm itineraries and satisfaction.
Resolve customer concerns with empathy and effective problem‑solving.
Maintain accurate client and booking records.
Qualifications
Excellent written and verbal communication skills.
Customer service experience required; travel or hospitality experience preferred.
Strong organizational skills and attention to detail.
Comfortable with technology and willing to learn booking systems and CRM tools.
Ability to work independently in a remote setting.
Passion for travel and client‑focused service.
What We Offer
Fully remote, flexible work environment.
Career growth opportunities within the agency.
Travel perks and industry discounts.
Training and ongoing support from a collaborative team.
Equal Opportunity Statement Prestige Travel Agency by Mich is an Equal Opportunity Employer and values diversity in the workplace.
Seniority Level Not Applicable
Employment Type Part‑time
Job Function Other
Industries Travel Arrangements
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Key Responsibilities
Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
Assist clients with travel bookings, modifications, cancellations, and special requests.
Provide accurate information on destinations, travel requirements, and agency policies.
Follow up with clients to confirm itineraries and satisfaction.
Resolve customer concerns with empathy and effective problem‑solving.
Maintain accurate client and booking records.
Qualifications
Excellent written and verbal communication skills.
Customer service experience required; travel or hospitality experience preferred.
Strong organizational skills and attention to detail.
Comfortable with technology and willing to learn booking systems and CRM tools.
Ability to work independently in a remote setting.
Passion for travel and client‑focused service.
What We Offer
Fully remote, flexible work environment.
Career growth opportunities within the agency.
Travel perks and industry discounts.
Training and ongoing support from a collaborative team.
Equal Opportunity Statement Prestige Travel Agency by Mich is an Equal Opportunity Employer and values diversity in the workplace.
Seniority Level Not Applicable
Employment Type Part‑time
Job Function Other
Industries Travel Arrangements
#J-18808-Ljbffr