Gold's Gyms Of The Carolinas
Front Desk Sales Associate
Gold's Gyms Of The Carolinas, Greensboro, North Carolina, us, 27497
Position
Front Desk Sales Associate
Overview The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. The position will assist members’ requests and answer inquiries about gym operations and policies, as well as perform various administrative duties directed by the Gym General Manager or Operations Supervisor.
Responsibilities
Enthusiastically greets each member and guest promptly using the proper greeting for the time of day to create a friendly, positive entrance and departure to and from the gym.
Provides security and control to the front door and retail area of the facility.
Checks each member into the gym using the proper check‑in procedures.
Monitors check‑ins to identify delinquent accounts and notifies the Gym Operations Supervisor.
Registers all guests into the gym using proper registration procedures.
Ensures that guests and appointments are directed to the appropriate fitness consultant promptly and professionally.
Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
Addresses callers’ requests and/or takes appropriate messages noting the caller’s name.
Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
Follows up on telephone inquiries to ensure that the appointment was booked properly.
Responds immediately to member requests, inquiries and concerns.
Maintains a neat appearance and wears proper uniform attire with a nametag while on duty.
Distributes keys, towels and other materials as needed.
Processes retail and concession sales.
Attends all staff meetings as directed.
Completes gym walk‑throughs as designated in the walk‑through log.
Follows proper opening and closing procedures as instructed in the FDA training manual.
Logs all maintenance concerns that are reported.
Follows and reports any safety concerns.
Notifies management of gym incidents that require incident reports.
Works when scheduled and adheres to company attendance policies.
Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor, including but not limited to light cleaning and picking up weights.
Qualifications
High school diploma or equivalent required.
Excellent customer service skills required.
Ability to communicate effectively with both staff and members.
Ability to communicate effectively verbally, non‑verbally, and in writing.
Understanding of basic accounting principles required.
Understanding of basic cash processing procedures required.
Functional computer skills required.
Ability to multi‑task.
Must be able to work a flexible work schedule including holidays and weekends.
Must be able to lift 25 lbs repeatedly and stand for extended periods of time.
Upholds Gold’s Gym Vision, Mission, Values and code of conduct.
Benefits and Perks
Exclusive free Gold’s Gym membership: enjoy unlimited access to all our locations across the Carolinas.
20% employee discount on clothing and products.
401(k) benefits for long‑term savings.
Earning potential with commissions and bonuses.
Gold’s Gym is growing and looking for new team members to help us redefine strength. We’ll challenge your skills, talents and abilities and reward your every success.
Join us and experience these fantastic benefits while advancing your career!
#J-18808-Ljbffr
Overview The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. The position will assist members’ requests and answer inquiries about gym operations and policies, as well as perform various administrative duties directed by the Gym General Manager or Operations Supervisor.
Responsibilities
Enthusiastically greets each member and guest promptly using the proper greeting for the time of day to create a friendly, positive entrance and departure to and from the gym.
Provides security and control to the front door and retail area of the facility.
Checks each member into the gym using the proper check‑in procedures.
Monitors check‑ins to identify delinquent accounts and notifies the Gym Operations Supervisor.
Registers all guests into the gym using proper registration procedures.
Ensures that guests and appointments are directed to the appropriate fitness consultant promptly and professionally.
Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
Addresses callers’ requests and/or takes appropriate messages noting the caller’s name.
Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
Follows up on telephone inquiries to ensure that the appointment was booked properly.
Responds immediately to member requests, inquiries and concerns.
Maintains a neat appearance and wears proper uniform attire with a nametag while on duty.
Distributes keys, towels and other materials as needed.
Processes retail and concession sales.
Attends all staff meetings as directed.
Completes gym walk‑throughs as designated in the walk‑through log.
Follows proper opening and closing procedures as instructed in the FDA training manual.
Logs all maintenance concerns that are reported.
Follows and reports any safety concerns.
Notifies management of gym incidents that require incident reports.
Works when scheduled and adheres to company attendance policies.
Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor, including but not limited to light cleaning and picking up weights.
Qualifications
High school diploma or equivalent required.
Excellent customer service skills required.
Ability to communicate effectively with both staff and members.
Ability to communicate effectively verbally, non‑verbally, and in writing.
Understanding of basic accounting principles required.
Understanding of basic cash processing procedures required.
Functional computer skills required.
Ability to multi‑task.
Must be able to work a flexible work schedule including holidays and weekends.
Must be able to lift 25 lbs repeatedly and stand for extended periods of time.
Upholds Gold’s Gym Vision, Mission, Values and code of conduct.
Benefits and Perks
Exclusive free Gold’s Gym membership: enjoy unlimited access to all our locations across the Carolinas.
20% employee discount on clothing and products.
401(k) benefits for long‑term savings.
Earning potential with commissions and bonuses.
Gold’s Gym is growing and looking for new team members to help us redefine strength. We’ll challenge your skills, talents and abilities and reward your every success.
Join us and experience these fantastic benefits while advancing your career!
#J-18808-Ljbffr