Diptyque Paris
The **Sales Supervisor** will actively contribute to the sales and will support the Store Manager and/or Asst Store Manager with the operational and sales performance of the store. In the absence of the Store Manager and/or Asst Store Manager, the Supervisor will assume accountability for all areas of the store. As a key Brand Ambassador, ensure Diptyque’ s positioning as a true luxury brand by providing high levels of clients’ satisfaction through excellent service.• Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience• Embody Diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with Diptyque signature• Actively contribute to Client Experience training for all team members• Highly contribute to achievement of Client Experience evaluation target• Leading by example, achieve CRM KPIs target Product knowledge• Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season• Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience• Embody Diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with Diptyque signature• Actively contribute to Client Experience training for all team members• Highly contribute to achievement of Client Experience evaluation target• Leading by example, achieve CRM KPIs target Product knowledge• Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season• Ensure full knowledge of cash desk procedures and processes• Be aware of all security and health and safety issues and requirements of the store• Work with Management to manage maintenance within the store in a timely manner• Complete general administrative duties as required• Work with the Store Management team to ensure stock levels are sufficient and monitored, conducting regular scheduled stock takes as required• Have a passion and previous Fragrance/ Beauty/ Luxury Retail Experience• Be a team player• Have expert client service skills and enjoy interacting confidently with the general public• Have strong communication skills
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